Action Yes No
Step 3
aRemove held jobs stored in the printer memory.
bResend the print job.
Did the job print?
The problem is solved. Go to step 4.
Step 4
aDisable the Page Protect feature.
From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect > Off
bResend the print job.
Did the job print?
The problem is solved. Go to step 5.
Step 5
aCheck if the cable connections to the printer and print server are
secure. For more information, see the setup documentation that came
with the printer.
bResend the print job.
Did the job print?
The problem is solved. Contact customer
support.
Printing slows down
Notes:
When printing using narrow paper, the printer prints at a reduced spee d to prevent damage to the fuser.
The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
Action Yes No
Step 1
aMake sure the size of the paper loaded in the tray matches the fuser
type.
Note: Use a 110-volt fuser for printing on letter-size paper and a
220-volt fuser for printing on A4size paper.
bResend the print job.
Does the print speed increase?
The problem is solved. Go to step 2.
Step 2
aReplace the fuser. For more information on installing the fuser, see
the instruction sheet that came with the part.
bResend the print job.
Does the print speed increase?
The problem is solved. Contact customer
support.
Troubleshooting 207