‑page jam, clear manual feeder y.xx | Lexmark 35S3389, 35S5700, 270

Clearing jams

181

3Insert the tray.

4From the printer control panel, touchto clear the message and continue printing. For non‑touch‑screen printer

models, select Next > > Clear the jam, press OK > .

[x]‑page jam, clear manual feeder. [25y.xx]

1From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

2Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.

Page 181

Image 181

Lexmark 35S3389, 35S5700, 270, MX310DN ‑page jam, clear manual feeder y.xx

Contents

May Users Guide Contents Mailing CopyingFaxing Scanning Securing the printer 155 Saving money and the environment 149Maintaining the printer 157 Managing the printer 168 243 Troubleshooting 184Index 260 Safety information Safety informationPage Finding information about the printer Learning about the printerLearning about the printer What are you looking for? Find it here Other countries and regions-See the printed Selecting a location for the printer Printer configurations Understanding the basic functions of the scanner Using the ADF Using the ADF and scanner glassUsing the scanner glass Automatic document feeder ADF Scanner glass Use Using the printer control panel Sleep button light Printer status Indicator light Printer status Installing internal options Additional printer setupAccessing the controller board Available internal optionsPage Installing an optional card Order of installation Installing hardware options Installing optional trays Page Page Attaching cables Installing the printer software Setting up the printer software For Windows users Updating available options in the printer driverFor Macintosh users Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking Click + Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network Settings Network/Ports Active NIC Auto Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup From the printer control panel, navigate to Follow the instructions on the printer display Click Settings Network/Ports Wireless Printing a menu settings Verifying printer setupPrinting a network setup Settings Reports Menu Settings Configuring Universal paper settings Setting the paper size and typeSettings Paper Menu Paper Size/Type Loading paper and specialty mediaPage Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Settings Paper Menu Custom Names Click Settings Paper Menu Custom NamesCreating a custom name for a paper type Assigning a custom paper type name Settings Paper Menu Custom Types Click Settings Paper Menu Custom TypesAssigning a custom paper type Type a name for the paper type, and then press Paper and specialty media guide Paper characteristicsPaper guidelines Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Supported paper sizes Supported paper sizes, types, and weightsUnacceptable paper examples Business card JIS B5 Paper type 250 ‑ or Multipurpose feeder Duplex mode Supported paper types and weights Tips on using letterhead Using specialty mediaTips on using transparencies Tips on using envelopes Storing paper Tips on using card stock Click Settings Print Settings Quality Menu Toner Darkness Adjusting toner darknessPrinting Printing a document Adjust the toner darkness, and then press Settings Print Settings Quality Menu Toner DarknessSettings Security Storing print jobs in the printer Printing confidential and other held jobs Modifying confidential print settings Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Printing information pages For Macintosh users Copying Copying using the ADFMaking copies Making a quick copy Copy Content Type Photo Copying using the scanner glassCopying photos Copying on specialty media Copying on letterhead Making copies using paper from a selected tray Customizing copy settingsCopying to a different size Reducing or enlarging copies Copying on both sides of the paper duplexing Making a copy lighter or darker Adjusting copy quality Collated Not collated Collating copies Copying multiple pages onto a single sheet Placing separator sheets between copies Placing an overlay message on each Placing information on copiesSelect Off, Confidential, Copy, Draft, Urgent, or Custom Understanding the copy options Canceling a copy job Content Source Content TypeScale Darkness Overlay Advanced DuplexSeparator Sheets Paper Saver Setting up the e-mail function Setting up the printer to e-mailConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Sending an e‑mail using a shortcut number Creating an e-mail shortcut using the Embedded Web ServerSending an e‑mail using the address book Creating an e-mail shortcut Canceling an e-mail Faxing Setting up the printer to faxFaxing Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Choosing a fax connection Tips for this setupScenario 1 Standard telephone line To connect Connected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Setting the outgoing fax or station name and number Connecting to a distinctive ring service Configuring the printer to observe daylight saving time Setting the date and timeSending a fax using the printer control panel Sending a fax Sending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address book Changing the fax resolution Customizing fax settingsClick Settings Manage Shortcuts Fax Shortcut Setup Making a fax lighter or darker Click Settings Reports Click Fax Job Log or Fax Call Log Canceling an outgoing faxViewing a fax log Blocking junk faxes Holding and forwarding faxes Canceling a fax job after scanning the original documentsHolding faxes Forwarding a fax Understanding the fax options ResolutionOriginal Size Binding Orientation Scanning Creating an FTP shortcut using the Embedded Web ServerScanning to an FTP address Creating shortcuts Scanning to an FTP address using the address book Scanning to an FTP address using a shortcut numberScanning to an FTP address Scanning to a computer Scanning to a computerClick Scan Profile Create Scan Profile Page Understanding the printer m enus Paper Menu Reports Network/Ports Security SettingsMenus list Understanding the printer menus Paper menu Default Source menuPaper Size/Type menu MP Feeder Size Understanding the printer menus 100MP Feeder Type Manual Paper Size Understanding the printer menus 101Manual Paper Type Manual Envelope Size Substitute Size menu Configure MP menuPaper Texture menu Understanding the printer menus 102 Understanding the printer menus 103 Understanding the printer menus 104 Paper Weight menu Understanding the printer menus 105 Paper Loading menu Understanding the printer menus 106 Custom Types menuLight Loading Heavy Loading Custom Scan Sizes menu Universal Setup menuUnderstanding the printer menus 107 Reports menu Reports menuUnderstanding the printer menus 108 Active NIC menu Network/Ports menuStandard Network or Network x menu Understanding the printer menus 109 Network Card menu To access the menu, navigate to either of the followingUnderstanding the printer menus 110 UseTo Understanding the printer menus 111 TCP/IP menu Understanding the printer menus 112 IPv6 menu Understanding the printer menus 113 Wireless menu To access the menu, navigate to any of the following Smtp Setup menuAppleTalk menu Security Audit Log menu Security menuUnderstanding the printer menus 115 Understanding the printer menus 116 Set Date and Time menu General Settings menu Settings menuUnderstanding the printer menus 117 Understanding the printer menus 118 Timeouts AlarmsUnderstanding the printer menus 119 Print Recovery Error RecoveryUnderstanding the printer menus 120 Understanding the printer menus 121 Factory DefaultsPress Sleep Button Press and Hold Sleep Button Understanding the printer menus 122 Copy Settings menu Understanding the printer menus 123 Understanding the printer menus 124 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 125 Understanding the printer menus 126 Dial Prefix Understanding the printer menus 127Automatic Redial Redial frequency Understanding the printer menus 128 Understanding the printer menus 129 Understanding the printer menus 130 Understanding the printer menus 131 ‑mail Server Setup ‑mail Settings menuUnderstanding the printer menus 132 Format Orientation Understanding the printer menus 133 Understanding the printer menus 134 Use cc/bcc Understanding the printer menus 135 Understanding the printer menus 136 FTP Settings menu Understanding the printer menus 137 FTP Bit Depth Understanding the printer menus 138 Setup menu Print SettingsUnderstanding the printer menus 139 Understanding the printer menus 140 Finishing menu Understanding the printer menus 141 Quality menu Understanding the printer menus 142 Utilities menu PCL Emul menu XPS menuUnderstanding the printer menus 143 Understanding the printer menus 144 Tray Renumber Understanding the printer menus 145 Understanding the printer menus 146 Html menuFont Size Scale Image menu Help menuUnderstanding the printer menus 147 Menu item Description Understanding the printer menus 148 Saving money and the environment Using recycled paperSaving paper and toner Conserving supplies Settings Settings General Settings Quiet Mode Using Eco‑modeSaving energy Reducing printer noise Settings General Settings Timeouts Adjusting Sleep modeSettings Settings General Settings Timeouts Sleep Mode Saving money and the environment 151 Adjusting the brightness of the printer display Using Hibernate modeClick Settings General Settings Sleep Button Settings Settings Settings General Settings Click Settings General Settings Using Schedule Power ModesClick Settings General Settings Schedule Power Modes Recycling Returning Lexmark cartridges for reuse or recycling Recycling Lexmark packagingSaving money and the environment 154 Securing the printer Back Exit Config MenuStatement of Volatility Erasing volatile memory Lexmark security Web Finding printer security information Cleaning the printer Cleaning the printer partsMaintaining the printer Maintaining the printer 157 Maintaining the printer 158 Cleaning the scanner glassClose the scanner cover Estimated number of remaining pages Checking the status of parts and suppliesMaintaining the printer 159 Status/Supplies View Supplies Ordering supplies Using genuine Lexmark parts and suppliesOrdering toner cartridges Maintaining the printer 160 Storing supplies Ordering a maintenance kitOrdering an ADF separator pad Ordering an imaging unit Replacing the toner cartridge Replacing suppliesPage Maintaining the printer 164 Replacing the imaging unitPage Before moving the printer Moving the printer Shipping the printer Moving the printer to another location Accessing the remote control panel Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printer Viewing reports Click Settings Print Settings Supply NotificationsManaging the printer 169 Notification Description Notification Description Non Continuable Stop1,2 Restoring factory default settingsReplaced to continue printing Avoiding jams Clearing jamsLoad paper properly Clearing jams 171 Use recommended paper Understanding jam messages and locations Clearing jams 173 Jam access area Printer control panel message What to do Clearing jams 174 ‑page jam, open front door y.xxPage Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx ‑page jam, clear standard bin y.xx Clearing jams 179 ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding printer messages Troubleshooting Change paper source to paper size load orientation Troubleshooting 185Close front door Complex page, some data may not have printed Error reading USB hub. Remove hub Error reading USB drive. Remove USBFax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administrator Imaging unit low 84.xy Fax Station Number not set up. Contact system administratorImaging unit nearly low 84.xy Imaging unit very low, x estimated pages remain 84.xy Insufficient memory to support Resource Save feature Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deleted Load manual feeder with custom type name paper orientation Troubleshooting 189Load manual feeder with paper size paper orientation Load paper source with custom string paper orientation Troubleshooting 190 Maintenance kit low 80.xyLoad paper source with custom type name paper orientation Load paper source with paper size paper orientation Maintenance kit very low, x estimated pages remain 80.xy Maintenance kit nearly low 80.xyNetwork x software error Memory full, cannot print faxes Non‑Lexmark supply type, see User’s Guide 33.xy No analog phone line connected to modem, fax is disabledNot enough free space in flash memory for resources Printer had to restart. Last job may be incomplete Reinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyRemove paper from standard output bin Replace all originals if restarting job Replace cartridge, printer region mismatch 42.xy Troubleshooting 194Replace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 195 Scanner disabled by adminReplace jammed originals if restarting job Replace unsupported imaging unit 32.xy Smtp server not set up. Contact system administrator Serial option x errorStandard network software error Scanner jam, remove all originals from the scanner 2yy.xx Too many flash options installed Standard USB port disabledSupply needed to complete job Too many trays attached Weblink server not set up. Contact system administrator Solving printer problemsBasic printer problems Troubleshooting 198 Troubleshooting 199 Troubleshooting 200 Hardware and internal option problemsPrinter display is blank Cannot detect internal option Troubleshooting 201 Tray problemsAction Yes Step Problem is solved Go to step Step Problem is solved. Go to step Troubleshooting 202 Paper feed problemsAction Yes Step Go to step Problem is solved Jammed pages are not reprinted Printing problems Solving print problemsPaper jam message remains after jam is cleared Incorrect characters print Large jobs do not collate Troubleshooting 204 Print jobs do not print Troubleshooting 205Click File Print Advanced Print As Image OK OK Print job takes longer than expected Troubleshooting 206 Printing slows down Settings General Settings Print Recovery Page Protect Off Settings General Settings Timeouts Print Timeout Troubleshooting 208Tray linking does not work Unexpected page breaks occur Troubleshooting 209 Print quality problemsCharacters have jagged or uneven edges Clipped pages or images Compressed images appear on prints Troubleshooting 210 Gray background on prints Troubleshooting 211 Horizontal voids appear on prints Troubleshooting 212 Incorrect margins on prints Troubleshooting 213 Paper curl Troubleshooting 214Print irregularities Troubleshooting 215 Print is too dark Troubleshooting 216 Print is too light Troubleshooting 217 Printer is printing blank pages Troubleshooting 218 Printer is printing solid black pages Troubleshooting 219 Repeating defects appear on prints Troubleshooting 220 Shadow images appear on prints Troubleshooting 221Skewed print Streaked horizontal lines appear on prints Troubleshooting 222 Streaked vertical lines appear on prints Troubleshooting 223 Toner fog or background shading appears on prints Troubleshooting 224 Toner rubs off Troubleshooting 225Toner specks appear on prints Transparency print quality is poor Uneven print density Troubleshooting 226Vertical voids appear on prints Copier does not respond Solving copy problems Scanner unit does not close Troubleshooting 228Poor copy quality Partial document or photo copies Troubleshooting 229 Fax function is not set up Solving fax problemsTroubleshooting 230 Settings General Settings Run initial setup Troubleshooting 231Caller ID is not shown Cannot send or receive a fax Troubleshooting 232 Troubleshooting 233 Troubleshooting 234 Can receive but not send faxes Troubleshooting 235 Troubleshooting 236 Solving scanner problemsClick Settings Fax Settings Analog Fax Setup Received fax has poor print quality Scanner does not respond Scan job was not successful Troubleshooting 238Scanning takes too long or freezes the computer Stamp or Overwrite Poor scanned image quality Troubleshooting 239 Embedded Web Server does not open Troubleshooting 240Partial document or photo scans Tech Library Contacting customer supportMail Live chat Troubleshooting 242 Edition notice Product informationLexmark International, Inc All rights reserved Trademarks Licensing notices244 Noise emission levels Temperature informationProduct disposal 245 Laser notice Static sensitivity noticeLaser advisory label 246 Mode Description Power consumption Watts Power consumption247 Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement248 Regulatory notices for telecommunication terminal equipment European Community EC directives conformity249 250 251 Japanese telecom notice Utilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Modular component notice Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada 254 Taiwan NCC RF notice statement ΤΗΣ Οδηγιασ 1999/5/ΕΚ 255 256 Patent acknowledgment 257 Lexmark International, Inc., Lexington, KY 258 Limited warranty service 259 Limitation of liability 250‑sheet tray installing 19 550‑sheet tray installing SymbolsIndex NumericsPage Page Page Page Page Page Page Page Index 269 Wireless setup wizard using XPS menu