Action Yes No
Step 2
aReplace the fuser. For more information on installing the fuser, see
the instruction sheet that came with the part.
bResend the print job.
Do compressed images still appear?
The problem is solved. Contact customer
support.
Gray background on prints
ABCDE
ABCDE
ABCDE
Leadingedge
Trailingedge
Action Yes No
Step 1
aFrom the Quality Menu on the printer control panel, decrease the
toner darkness.
Note: 8 is the factory default setting.
bResend the print job.
Did the gray background disappear from the prints?
The problem is solved. Go to step 2.
Step 2
Reinstall the imaging unit and the toner cartridge.
aRemove the toner cartridge.
bRemove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to light
can cause print quality problems.
cInstall the imaging unit, and then the cartridge.
dResend the print job.
Did the gray background disappear from the prints?
The problem is solved. Go to step 3.
Step 3
Replace the imaging unit, and then resend the print job.
Did the gray background disappear from the prints?
The problem is solved. Contact customer
support.
Troubleshooting 211