Lexmark 35S5700, 35S3389, 270, MX310DN manual Cannot send or receive a fax, Troubleshooting 232

Troubleshooting 232

Cannot send or receive a fax

Action	Yes	No
Step 1	Clear the error or status	Go to step 2.
Check if an error or status message appears on the display.	message.
Is there an error or status message on the display?
Step 2	Go to step 3.	Connect the power
Check if the power cord is plugged into the printer and a properly		cord to the printer and
grounded electrical outlet.		a properly grounded
		electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 3	Go to step 4.	Turn on the printer,
Check the power.		and then wait until
Check if the printer is plugged in and turned on, and if Ready appears		Ready appears on the
		display.
on the display.

Is the printer turned on, and does Ready appear on the display?

Step 4	Go to step 5.	Securely connect the
Check the printer connections.		cables.
If applicable, check if the cable connections for the following
equipment are secure:
•	Telephone
•	Handset
•	Answering machine

Are the cable connections secure?

Step 5 The problem is solved. Go to step 6.

aCheck the telephone wall jack.

1Plug the telephone cable into the wall jack.

2Listen for a dial tone.

3If you do not hear a dial tone, then plug a different telephone cable into the wall jack.

4If you still do not hear a dial tone, then plug the telephone cable into a different wall jack.

5If you hear a dial tone, then connect the printer to that wall jack.

bTry sending or receiving a fax.

Can you send or receive a fax?