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Lexmark 35S5700, 35S3389, 270 manual Hardware and internal option problems, Printer display is blank

Models: 35S5700 270 MX310DN 35S3389

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Page 200

Troubleshooting

200

Printer display is blank

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Press the Sleep button on the printer control panel.
	Does Ready appear on the printer display?

	Step 2	The problem is solved.	Turn off the printer,
	Turn off the printer, then wait for about 10 seconds, and then turn the		and then contact
	printer back on.		customer support.
	printer back on.
	Do Please wait and Ready appear on the printer display?

Hardware and internal option problems
Cannot detect internal option

	Action	Yes	No

	Step 1	The problem is solved.	Go to step 2.
	Turn off the printer, then wait for about 10 seconds, and then turn on the
	printer.
	Does the internal option operate correctly?

	Step 2	Go to step 3.	Connect the internal
	Check if the internal option is properly installed in the controller board.		option to the controller
			board.
	a Turn off the printer using the power switch, and then unplug the power		board.

	cord from the electrical outlet.
	b Make sure the internal option is installed in the appropriate connector
	in the controller board.
	c Connect the power cord to the printer, then to a properly grounded
	electrical outlet, and then turn on the printer.
	Is the internal option properly installed in the controller board?

	Step 3	Go to step 4.	Reinstall the internal
	Print a menu settings page, and then check to see if the internal option is		option.
	listed in the Installed Features list.
	Is the internal option listed in the menu settings page?

Image 200

Lexmark 35S5700, 35S3389 Hardware and internal option problems, Printer display is blank, Cannot detect internal option

Contents

Users Guide MayContents Copying MailingFaxing ScanningSaving money and the environment 149 Securing the printer 155Maintaining the printer 157 Managing the printer 168Index 260 Troubleshooting 184243 Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Understanding the basic functions of the scanner Using the ADF and scanner glass Using the ADFUsing the scanner glass Automatic document feeder ADF Scanner glassUsing the printer control panel UseIndicator light Printer status Sleep button light Printer statusAdditional printer setup Installing internal optionsAccessing the controller board Available internal optionsPage Installing an optional card Installing hardware options Order of installationInstalling optional trays Page Page Attaching cables Setting up the printer software Installing the printer softwareFor Macintosh users Updating available options in the printer driverFor Windows users Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network Select Ethernet connection, and then click Continue Click +Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Settings Network/Ports Active NIC AutoSelect a wireless connection setup From the printer control panel, navigate toClick Settings Network/Ports Wireless Follow the instructions on the printer displayVerifying printer setup Printing a menu settingsPrinting a network setup Settings Reports Menu SettingsSetting the paper size and type Configuring Universal paper settingsSettings Paper Menu Paper Size/Type Loading paper and specialty mediaPage Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Click Settings Paper Menu Custom Names Settings Paper Menu Custom NamesCreating a custom name for a paper type Assigning a custom paper type nameClick Settings Paper Menu Custom Types Settings Paper Menu Custom TypesAssigning a custom paper type Type a name for the paper type, and then pressPaper guidelines Paper characteristicsPaper and specialty media guide Fiber content Unacceptable paperSelecting paper Selecting preprinted forms and letterheadUsing recycled paper and other office papers Supported paper sizes, types, and weights Supported paper sizesUnacceptable paper examples Business cardJIS B5 Supported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex modeTips on using transparencies Using specialty mediaTips on using letterhead Tips on using envelopes Tips on using card stock Storing paperAdjusting toner darkness Click Settings Print Settings Quality Menu Toner DarknessPrinting Printing a documentSettings Print Settings Quality Menu Toner Darkness Adjust the toner darkness, and then pressSettings Security Storing print jobs in the printerModifying confidential print settings Printing confidential and other held jobsCanceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Printing information pagesFor Macintosh users Copying using the ADF CopyingMaking copies Making a quick copyCopying using the scanner glass Copy Content Type PhotoCopying photos Copying on specialty mediaCopying on letterhead Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying on both sides of the paper duplexing Reducing or enlarging copiesAdjusting copy quality Making a copy lighter or darkerCollating copies Collated Not collatedPlacing separator sheets between copies Copying multiple pages onto a single sheetSelect Off, Confidential, Copy, Draft, Urgent, or Custom Placing information on copiesPlacing an overlay message on each Canceling a copy job Understanding the copy optionsContent Type Content SourceScale DarknessAdvanced Duplex OverlaySeparator Sheets Paper SaverSetting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail SettingsCreating an e-mail shortcut using the Embedded Web Server Sending an e‑mail using a shortcut numberSending an e‑mail using the address book Creating an e-mail shortcutCanceling an e-mail Faxing Setting up the printer to faxFaxing Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupTips for this setup Choosing a fax connectionScenario 1 Standard telephone line To connectConnected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Connecting to a distinctive ring service Setting the outgoing fax or station name and numberSetting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a faxFax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax using the address book Sending a fax at a scheduled timeCustomizing fax settings Changing the fax resolutionClick Settings Manage Shortcuts Fax Shortcut Setup Making a fax lighter or darkerCanceling an outgoing fax Click Settings Reports Click Fax Job Log or Fax Call LogViewing a fax log Blocking junk faxesCanceling a fax job after scanning the original documents Holding and forwarding faxesHolding faxes Forwarding a faxOriginal Size ResolutionUnderstanding the fax options Orientation BindingCreating an FTP shortcut using the Embedded Web Server ScanningScanning to an FTP address Creating shortcutsScanning to an FTP address Scanning to an FTP address using a shortcut numberScanning to an FTP address using the address book Click Scan Profile Create Scan Profile Scanning to a computerScanning to a computer Page Paper Menu Reports Network/Ports Security Settings Understanding the printer m enusMenus list Understanding the printer menusPaper Size/Type menu Default Source menuPaper menu MP Feeder Type Understanding the printer menus 100MP Feeder Size Understanding the printer menus 101 Manual Paper SizeManual Paper Type Manual Envelope SizeConfigure MP menu Substitute Size menuPaper Texture menu Understanding the printer menus 102Understanding the printer menus 103 Paper Weight menu Understanding the printer menus 104Paper Loading menu Understanding the printer menus 105Custom Types menu Understanding the printer menus 106Light Loading Heavy LoadingUnderstanding the printer menus 107 Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 108 Reports menuReports menu Network/Ports menu Active NIC menuStandard Network or Network x menu Understanding the printer menus 109To access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 110 UseToTCP/IP menu Understanding the printer menus 111IPv6 menu Understanding the printer menus 112Wireless menu Understanding the printer menus 113AppleTalk menu Smtp Setup menuTo access the menu, navigate to any of the following Understanding the printer menus 115 Security menuSecurity Audit Log menu Set Date and Time menu Understanding the printer menus 116Understanding the printer menus 117 Settings menuGeneral Settings menu Understanding the printer menus 118 Understanding the printer menus 119 AlarmsTimeouts Understanding the printer menus 120 Error RecoveryPrint Recovery Factory Defaults Understanding the printer menus 121Press Sleep Button Press and Hold Sleep ButtonCopy Settings menu Understanding the printer menus 122Understanding the printer menus 123 Understanding the printer menus 124 Understanding the printer menus 125 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 126 Understanding the printer menus 127 Dial PrefixAutomatic Redial Redial frequencyUnderstanding the printer menus 128 Understanding the printer menus 129 Understanding the printer menus 130 Understanding the printer menus 131 ‑mail Settings menu ‑mail Server SetupUnderstanding the printer menus 132 FormatUnderstanding the printer menus 133 OrientationUnderstanding the printer menus 134 Understanding the printer menus 135 Use cc/bccFTP Settings menu Understanding the printer menus 136Understanding the printer menus 137 Understanding the printer menus 138 FTP Bit DepthUnderstanding the printer menus 139 Print SettingsSetup menu Finishing menu Understanding the printer menus 140Quality menu Understanding the printer menus 141Utilities menu Understanding the printer menus 142Understanding the printer menus 143 XPS menuPCL Emul menu Understanding the printer menus 144 Understanding the printer menus 145 Tray RenumberHtml menu Understanding the printer menus 146Font Size ScaleHelp menu Image menuUnderstanding the printer menus 147 Menu item DescriptionUnderstanding the printer menus 148 Using recycled paper Saving money and the environmentSaving paper and toner Conserving suppliesUsing Eco‑mode Settings Settings General Settings Quiet ModeSaving energy Reducing printer noiseAdjusting Sleep mode Settings General Settings TimeoutsSettings Settings General Settings Timeouts Sleep Mode Saving money and the environment 151Using Hibernate mode Adjusting the brightness of the printer displayClick Settings General Settings Sleep Button Settings Settings Settings General SettingsUsing Schedule Power Modes Click Settings General SettingsClick Settings General Settings Schedule Power Modes RecyclingSaving money and the environment 154 Recycling Lexmark packagingReturning Lexmark cartridges for reuse or recycling Back Exit Config Menu Securing the printerStatement of Volatility Erasing volatile memoryFinding printer security information Lexmark security WebCleaning the printer parts Cleaning the printerMaintaining the printer Maintaining the printer 157Close the scanner cover Cleaning the scanner glassMaintaining the printer 158 Checking the status of parts and supplies Estimated number of remaining pagesMaintaining the printer 159 Status/Supplies View SuppliesUsing genuine Lexmark parts and supplies Ordering suppliesOrdering toner cartridges Maintaining the printer 160Ordering a maintenance kit Storing suppliesOrdering an ADF separator pad Ordering an imaging unitReplacing supplies Replacing the toner cartridgePage Replacing the imaging unit Maintaining the printer 164Page Moving the printer Before moving the printerMoving the printer to another location Shipping the printerFinding advanced networking and administrator information Accessing the remote control panelSetting up e‑mail alerts Managing the printerClick Settings Print Settings Supply Notifications Viewing reportsManaging the printer 169 Notification DescriptionReplaced to continue printing Restoring factory default settingsNotification Description Non Continuable Stop1,2 Clearing jams Avoiding jamsLoad paper properly Clearing jams 171Understanding jam messages and locations Use recommended paperJam access area Printer control panel message What to do Clearing jams 173‑page jam, open front door y.xx Clearing jams 174Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 179‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Troubleshooting Understanding printer messagesTroubleshooting 185 Change paper source to paper size load orientationClose front door Complex page, some data may not have printedError reading USB drive. Remove USB Error reading USB hub. Remove hubFax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administratorFax Station Number not set up. Contact system administrator Imaging unit low 84.xyImaging unit nearly low 84.xy Imaging unit very low, x estimated pages remain 84.xyInsufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deletedTroubleshooting 189 Load manual feeder with custom type name paper orientationLoad manual feeder with paper size paper orientation Load paper source with custom string paper orientationMaintenance kit low 80.xy Troubleshooting 190Load paper source with custom type name paper orientation Load paper source with paper size paper orientationMaintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xyNetwork x software error Memory full, cannot print faxesNo analog phone line connected to modem, fax is disabled Non‑Lexmark supply type, see User’s Guide 33.xyNot enough free space in flash memory for resources Printer had to restart. Last job may be incompleteReinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xyRemove paper from standard output bin Replace all originals if restarting jobTroubleshooting 194 Replace cartridge, printer region mismatch 42.xyReplace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xyScanner disabled by admin Troubleshooting 195Replace jammed originals if restarting job Replace unsupported imaging unit 32.xySerial option x error Smtp server not set up. Contact system administratorStandard network software error Scanner jam, remove all originals from the scanner 2yy.xxStandard USB port disabled Too many flash options installedSupply needed to complete job Too many trays attachedSolving printer problems Weblink server not set up. Contact system administratorBasic printer problems Troubleshooting 198Troubleshooting 199 Hardware and internal option problems Troubleshooting 200Printer display is blank Cannot detect internal optionTray problems Troubleshooting 201Action Yes Step Problem is solved Go to step Step Problem is solved. Go to stepPaper feed problems Troubleshooting 202Action Yes Step Go to step Problem is solved Jammed pages are not reprintedSolving print problems Printing problemsPaper jam message remains after jam is cleared Incorrect characters printTroubleshooting 204 Large jobs do not collateClick File Print Advanced Print As Image OK OK Troubleshooting 205Print jobs do not print Troubleshooting 206 Print job takes longer than expectedSettings General Settings Print Recovery Page Protect Off Printing slows downTroubleshooting 208 Settings General Settings Timeouts Print TimeoutTray linking does not work Unexpected page breaks occurPrint quality problems Troubleshooting 209Characters have jagged or uneven edges Clipped pages or imagesTroubleshooting 210 Compressed images appear on printsTroubleshooting 211 Gray background on printsTroubleshooting 212 Horizontal voids appear on printsTroubleshooting 213 Incorrect margins on printsPrint irregularities Troubleshooting 214Paper curl Troubleshooting 215 Troubleshooting 216 Print is too darkTroubleshooting 217 Print is too lightTroubleshooting 218 Printer is printing blank pagesTroubleshooting 219 Printer is printing solid black pagesTroubleshooting 220 Repeating defects appear on printsSkewed print Troubleshooting 221Shadow images appear on prints Troubleshooting 222 Streaked horizontal lines appear on printsTroubleshooting 223 Streaked vertical lines appear on printsTroubleshooting 224 Toner fog or background shading appears on printsTroubleshooting 225 Toner rubs offToner specks appear on prints Transparency print quality is poorVertical voids appear on prints Troubleshooting 226Uneven print density Solving copy problems Copier does not respondPoor copy quality Troubleshooting 228Scanner unit does not close Troubleshooting 229 Partial document or photo copiesTroubleshooting 230 Solving fax problemsFax function is not set up Caller ID is not shown Troubleshooting 231Settings General Settings Run initial setup Troubleshooting 232 Cannot send or receive a faxTroubleshooting 233 Troubleshooting 234 Troubleshooting 235 Can receive but not send faxesSolving scanner problems Troubleshooting 236Click Settings Fax Settings Analog Fax Setup Received fax has poor print qualityScanner does not respond Troubleshooting 238 Scan job was not successfulScanning takes too long or freezes the computer Stamp or OverwriteTroubleshooting 239 Poor scanned image qualityPartial document or photo scans Troubleshooting 240Embedded Web Server does not open Mail Contacting customer supportTech Library Troubleshooting 242 Live chatLexmark International, Inc All rights reserved Product informationEdition notice 244 Licensing noticesTrademarks Temperature information Noise emission levelsProduct disposal 245Static sensitivity notice Laser noticeLaser advisory label 246247 Power consumptionMode Description Power consumption Watts 248 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada 249 European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 250 Japanese telecom notice 251Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in SvizzeraRegulatory notices for wireless products Modular component noticeExposure to radio frequency radiation Industry Canada CanadaTaiwan NCC RF notice statement 254255 ΤΗΣ Οδηγιασ 1999/5/ΕΚPatent acknowledgment 256Lexmark International, Inc., Lexington, KY 257Limited warranty service 258Limitation of liability 259Symbols 250‑sheet tray installing 19 550‑sheet tray installingIndex NumericsPage Page Page Page Page Page Page Page Index 269 Wireless setup wizard using XPS menu