Action Yes No
Step 4
aRedistribute the toner in the imaging unit.
1Remove the toner cartridge, and then the imaging unit.
2Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3Reinstall the imaging unit, and then the cartridge.
bResend the print job.
Do vertical voids appear on prints?
Go to step 5. The problem is solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do vertical voids appear on prints?
Contact customer
support.
The problem is solved.
Solving copy problems
“Copier does not respond” on page 227
“Scanner unit does not close” on page 228
“Poor copy quality” on page 228
“Partial document or photo copies” on page 229

Copier does not respond

Action Yes No
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Clear the error or status
message.
Go to step 2.
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 3. Connect the power
cord to the printer and
a properly grounded
electrical outlet.
Step 3
Turn off the printer, then wait for about 10 seconds, and then turn it back
on.
Did Performing Self Test and Ready appear?
The problem is solved. Contact customer
support.
Troubleshooting 227