Manuals / Brands / Computer Equipment / Printer / Lexmark / Computer Equipment / Printer

Lexmark 270, 35S3389, 35S5700, MX310DN Contacting customer support

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Action Yes No

Step 3

Check if the network is working.

aPrint a network setup page.

bCheck the first section of the network setup page and confirm that the

status is Connected.

Note: If the status is Not Connected, then the connection may be

intermittent, or the network cable may be defective. Contact your

system support person for a solution, and then print another

network setup page.

cOpen a Web browser, and then type the printer IP address.

dPress Enter.

Does the Embedded Web Server open?

The problem is solved. Go to step 4.

Step 4

Check if the cable connections to the printer and print server are secure.

aConnect the cables properly. For more information, see the setup

documentation that came with the printer.

bOpen a Web browser, and then type the printer IP address.

cPress Enter.

Does the Embedded Web Server open?

The problem is solved. Go to step 5.

Step 5

Temporarily disable the Web proxy servers.

Proxy servers may block or restrict you from accessing certain Web

sites including the Embedded Web Server.

Does the Embedded Web Server open?

The problem is solved. Contact your system

support person.

Contacting customer support

When you contact customer support, you will need to be able to describe the problem you are experiencing, the message

on the printer display, and the troubleshooting steps you have already taken t o find a solution.

You need to know your printer model type and serial number. For more infor mation, see the label at the back of the

printer. The serial number is also listed on the men u settings page.

Lexmark has various ways to help you solve your printing problem. Visit the Le xmark Web site at

http://support.lexmark.com, and then select one of the f ollowing:

Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you

solve common problems.

E-mail You can send an e-mail to the Lexmark team, describing your problem. A service representative will respond

and provide you with information to solve your problem.

Troubleshooting 241

Contents

Main Contents Understanding the printer menus..............................................................98 Saving money and the environment.........................................................149 Page Safety information Page Learning about the printer Finding information about the printer ? Selecting a location for the printer Printer configurations Understanding the basic functions of the scanner Using the ADF and scanner glass Using the ADF Using the scanner glass Using the printer control panel Understanding the colors of the Sleep button and indicator lights Learning about the printer 14 Additional printer setup Installing internal options Available internal options Accessing the controller board Page Installing an optional card 4 5 Installing hardware options Order of installation Installing optional trays 1 2 Page Page Attaching cables Setting up the printer software Installing the printer software Updating available options in the printer driver For Windows users For Macintosh users Networking Preparing to set up the printer on an Ethernet network Installing the printer on an Ethernet network Page Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Connecting the printer to a wireless network using Wi-Fi Protected Setup Connecting the printer to a wireless network using the Embedded Web Server Verifying printer setup Printing a menu settings page Printing a network setup page Loading paper and specialty media Setting the paper size and type Configuring Universal paper settings Loading trays Page Page Page Page Page Page Page Page Linking and unlinking trays Linking and unlinking trays Creating a custom name for a paper type Assigning a custom paper type name Assigning a custom paper type Paper and specialty media guide Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Unacceptable paper examples Supported paper sizes, types, and weights Supported paper sizes Paper and specialty media guide 47 Supported paper types and weights Paper and specialty media guide 48 Using specialty media Tips on using letterhead Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Storing paper Printing Printing a document Printing a document Adjusting toner darkness Using the printer control panel Printing from a mobile device Printing confidential and other held jobs Storing print jobs in the printer 2 Printing confidential and other held jobs Modifying confidential print settings Printing information pages Printing a font sample list Canceling a print job Canceling a print job from the printer control panel Canceling a print job from the computer For Macintosh users Copying Making copies Making a quick copy Copying using the ADF Copying using the scanner glass Copying photos Copying on specialty media Copying on transparencies Copying on letterhead Customizing copy settings Copying to a different size Making copies using paper from a selected tray Copying on both sides of the paper (duplexing) Reducing or enlarging copies Making a copy lighter or darker Adjusting copy quality Collating copies Placing separator sheets between copies Copying multiple pages onto a single sheet Placing information on copies Placing an overlay message on each page Canceling a copy job Canceling a copy job from the printer control panel Understanding the copy options Copies Copy from Scale Darkness Sides (Duplex) Collate Content Type Page E-mailing Setting up the printer to e-mail Setting up the e-mail function Configuring email settings Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server E-mailing a document Sending an email using a shortcut number Sending an email using the address book Canceling an e-mail Faxing Setting up the printer to fax Initial fax setup Using the printer control panel for fax setup Using the Embedded Web Server for fax setup Choosing a fax connection Scenario 1: Standard telephone line Page Page Page Scenario 2: Digital Subscriber Line (DSL) Scenario 3: VoIP telephone service Scenario 4: Digital telephone service through a cable provider Scenario 5: Countries or regions with different telephone wall jacks and plugs Page Page Page Connecting to a distinctive ring service Setting the outgoing fax or station name and number Setting the date and time Configuring the printer to observe daylight saving time Sending a fax Sending a fax using the printer control panel Sending a fax using the computer Sending a fax using a shortcut number Sending a fax using the address book Sending a fax at a scheduled time Creating a fax destination shortcut using the Embedded Web Server Customizing fax settings Changing the fax resolution Making a fax lighter or darker Viewing a fax log Blocking junk faxes Canceling an outgoing fax Canceling a fax job while the original documents are still scanning Canceling a fax job after scanning the original documents Holding and forwarding faxes Holding faxes Forwarding a fax Understanding the fax options Original Size Resolution Darkness Content Type Content Source Sides (Duplex) Orientation Binding Scanning Scanning to an FTP address Creating shortcuts Creating an FTP shortcut using the Embedded Web Server 1 Scanning to an FTP address Scanning to an FTP address using a shortcut number Scanning to an FTP address using the address book Scanning to a computer Scanning to a computer Page Understanding the printer menus Menus list Paper menu Default Source menu Paper Size/Type menu Page Configure MP menu Substitute Size menu Paper Texture menu Page Paper Weight menu Paper Loading menu Custom Types menu Custom Scan Sizes menu Universal Setup menu Reports menu Reports menu Network/Ports menu Understanding the printer menus 109 Active NIC menu Standard Network or Network [x] menu Note: Only active ports appear in this menu. All inactive ports are omitted. Reports menu Network Card menu TCP/IP menu Note: This menu is available only in network printers or printers attached to print servers. IPv6 menu Understanding the printer menus 112 Wireless menu Understanding the printer menus 113 AppleTalk menu Understanding the printer menus 114 SMTP Setup menu Security menu Security Audit Log menu Set Date and Time menu Settings menu General Settings menu Page Copy Settings menu Page Page Fax Settings menu Understanding the printer menus 125 Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. Page Page Page Email Settings menu Page Page FTP Settings menu Page Print Settings Setup menu Finishing menu Quality menu Utilities menu XPS menu PDF menu PCL Emul menu HTML menu Understanding the printer menus 147 Image menu Help menu Page Saving money and the environment Saving paper and toner Using recycled paper Conserving supplies Saving energy Using Ecomode 2 Reducing printer noise 2 Adjusting Sleep mode Using Hibernate mode Adjusting the brightness of the printer display Using Schedule Power Modes Recycling Recycling Lexmark products Recycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling 1 2 3 Securing the printer Statement of Volatility Erasing volatile memory Erasing nonvolatile memory Finding printer security information 1 2 Maintaining the printer Cleaning the printer parts Cleaning the printer Cleaning the scanner glass Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel Checking the status of parts and supplies from the Embedded Web Server 1 2 Ordering supplies Using genuine Lexmark parts and supplies Ordering toner cartridges Ordering a maintenance kit Storing supplies Replacing supplies Replacing the toner cartridge Page Page Page Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Managing the printer Finding advanced networking and administrator information Accessing the remote control panel Setting up email alerts Viewing reports Configuring supply notifications from the Embedded Web Server 4 Restoring factory default settings Clearing jams Avoiding jams Load paper properly Use recommended paper Understanding jam messages and locations Clearing jams 173 Page Page Page [x]page jam, open rear door. [20y.xx] [x]page jam, clear standard bin. [20y.xx] [x]page jam, remove tray 1 to clear duplex. [23y.xx] [x]page jam, open tray [x]. [24y.xx] [x]page jam, clear manual feeder. [25y.xx] [x]page jam, open automatic feeder top cover. [28y.xx] Page Troubleshooting Understanding printer messages Cartridge low [88.xy] Cartridge nearly low [88.xy] Cartridge very low, [x] estimated pages remain [88.xy] Change [paper source] to [paper size] load [orientation] Change [paper source] to [paper type] [paper size] load [orientation] Close flatbed cover and load originals if restarting job [2yy.xx] Close front door Complex page, some data may not have printed [39] Page Fax Station Number not set up. Contact system administrator. Imaging unit low [84.xy] Imaging unit nearly low [84.xy] Imaging unit very low, [x] estimated pages remain [84.xy] Incorrect paper size, open [paper source] [34] Insufficient memory for Flash Memory Defragment operation [37] Insufficient memory, some Held Jobs were deleted [37] Insufficient memory, some held jobs will not be restored [37] Insufficient memory to collate job [37] Insufficient memory to support Resource Save feature [35] Load manual feeder with [custom type name] [paper orientation] Load manual feeder with [paper size] [paper orientation] Load manual feeder with [paper type] [paper size] [paper orientation] Load [paper source] with [custom string] [paper orientation] Load [paper source] with [custom type name] [paper orientation] Load [paper source] with [paper size] [paper orientation] Load [paper source] with [paper type] [paper size] [paper orientation] Maintenance kit low [80.xy] Maintenance kit nearly low [80.xy] Maintenance kit very low, [x] estimated pages remain [80.xy] Memory full, cannot print faxes Memory full, cannot send faxes Memory full [38] No analog phone line connected to modem, fax is disabled. NonLexmark [supply type], see Users Guide [33.xy] Not enough free space in flash memory for resources [52] Printer had to restart. Last job may be incomplete. Reinstall missing or unresponsive cartridge [31.xy] Reinstall missing or unresponsive imaging unit [31.xy] Remove paper from standard output bin Replace all originals if restarting job. Replace cartridge, 0 estimated pages remain [88.xy] Replace cartridge, printer region mismatch [42.xy] Printer and toner cartridge regions Replace defective imaging unit [31.xy] Replace imaging unit, 0 estimated pages remain [84.xy] Replace jammed originals if restarting job. Replace maintenance kit, 0 estimated pages remain [80.xy] Replace unsupported cartridge [32.xy] Replace unsupported imaging unit [32.xy] Scanner automatic feeder cover open Scanner disabled. Contact system administrator if problem persists. [840.02] Scanner jam, remove all originals from the scanner [2yy.xx] Scanner jam, remove jammed originals from the scanner [2yy.xx] Serial option [x] error [54] SMTP server not set up. Contact system administrator. Standard USB port disabled [56] Supply needed to complete job Too many flash options installed [58] Too many trays attached [58] Unformatted flash detected [53] Solving printer problems Basic printer problems The printer is not responding Page Printer display is blank Hardware and internal option problems Cannot detect internal option a b c Tray problems a b a Paper feed problems Jammed pages are not reprinted Paper frequently jams Paper jam message remains after jam is cleared a Solving print problems Printing problems Incorrect characters print a Job prints from the wrong tray or on the wrong paper Large jobs do not collate Multiplelanguage PDF files do not print a b a b Print jobs do not print Print job takes longer than expected a b Printing slows down Tray linking does not work Unexpected page breaks occur Print quality problems Characters have jagged or uneven edges a 1 2 Compressed images appear on prints a Gray background on prints a a b c d Horizontal voids appear on prints Incorrect margins on prints a Paper curl a Print irregularities Page Print is too dark a Print is too light a 2 3 Printer is printing blank pages Printer is printing solid black pages Repeating defects appear on prints 2 Shadow images appear on prints Skewed print a Streaked horizontal lines appear on prints a Streaked vertical lines appear on prints a Toner fog or background shading appears on prints a Toner rubs off ABC DEF Toner specks appear on prints Transparency print quality is poor a Uneven print density Vertical voids appear on prints a Troubleshooting 227 2 Solving copy problems Copier does not respond Scanner unit does not close a b c Poor copy quality a b c a Partial document or photo copies a Solving fax problems Fax function is not set up Caller ID is not shown Cannot send or receive a fax a 1 2 3 4 5 b Can send but not receive faxes Can receive but not send faxes a b a b Solving scanner problems Troubleshooting 237 The scanner does not respond Scan job was not successful Scanner unit does not close a b c Scanning takes too long or freezes the computer Poor scanned image quality Partial document or photo scans Embedded Web Server does not open a b a b a b Contacting customer support Page Notices Product information Edition notice GOVERNMENT END USERS Licensing notices Trademarks Federal Communications Commission (FCC) compliance information statement Page Page Power consumption Notices 247 Product power consumption Sleep Mode Hibernate Mode Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada VCCI European Community (EC) directives conformity Regulatory notices for telecommunication terminal equipment Notice to users of the US telephone network: FCC requirements Notice to users of the Canadian telephone network Avis rserv aux utilisateurs du rseau tlphonique du Canada Notice to users of the New Zealand telephone network Japanese telecom notice Page Page Industry Canada (Canada) Taiwan NCC RF notice statement Notice to users in the European Union Page Patent acknowledgment Notices 256 Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights Index Numerics Symbols A B D E F G H I J K L M N O P Page Q R S T U V W