Troubleshooting 242, Live chat | Lexmark 270, 35S5700, 35S3389

Troubleshooting

242 Live chat

You can chat directly with a service representative. They can work with you to solve your printer problem or provide assistance through Assisted Service where the service representative can remotely connect to your computer through the Internet to troubleshoot problems, install updates, or complete other tasks to help you successfully use your Lexmark product.

Telephone support is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit http://support.lexmark.com.

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Lexmark 270, 35S5700, 35S3389, MX310DN manual Troubleshooting 242, Live chat

Contents

Users Guide May Contents Faxing CopyingMailing Scanning Maintaining the printer 157 Saving money and the environment 149Securing the printer 155 Managing the printer 168 Index 260 Troubleshooting 184243 Safety information Safety informationPage Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Understanding the basic functions of the scanner Using the scanner glass Using the ADF and scanner glassUsing the ADF Automatic document feeder ADF Scanner glass Using the printer control panel Use Indicator light Printer status Sleep button light Printer status Accessing the controller board Additional printer setupInstalling internal options Available internal optionsPage Installing an optional card Installing hardware options Order of installation Installing optional trays Page Page Attaching cables Setting up the printer software Installing the printer software For Macintosh users Updating available options in the printer driverFor Windows users Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network Select Ethernet connection, and then click Continue Click + Preparing to set up the printer on a wireless network Select a wireless connection setup Connecting the printer using the Wireless Setup WizardSettings Network/Ports Active NIC Auto From the printer control panel, navigate to Click Settings Network/Ports Wireless Follow the instructions on the printer display Printing a network setup Verifying printer setupPrinting a menu settings Settings Reports Menu Settings Settings Paper Menu Paper Size/Type Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaPage Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Creating a custom name for a paper type Click Settings Paper Menu Custom NamesSettings Paper Menu Custom Names Assigning a custom paper type name Assigning a custom paper type Click Settings Paper Menu Custom TypesSettings Paper Menu Custom Types Type a name for the paper type, and then press Paper guidelines Paper characteristicsPaper and specialty media guide Selecting paper Fiber contentUnacceptable paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Unacceptable paper examples Supported paper sizes, types, and weightsSupported paper sizes Business card JIS B5 Supported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex mode Tips on using transparencies Using specialty mediaTips on using letterhead Tips on using envelopes Tips on using card stock Storing paper Printing Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Printing a document Settings Security Settings Print Settings Quality Menu Toner DarknessAdjust the toner darkness, and then press Storing print jobs in the printer Modifying confidential print settings Printing confidential and other held jobs Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Printing information pages For Macintosh users Making copies Copying using the ADFCopying Making a quick copy Copying photos Copying using the scanner glassCopy Content Type Photo Copying on specialty media Copying on letterhead Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying on both sides of the paper duplexing Reducing or enlarging copies Adjusting copy quality Making a copy lighter or darker Collating copies Collated Not collated Placing separator sheets between copies Copying multiple pages onto a single sheet Select Off, Confidential, Copy, Draft, Urgent, or Custom Placing information on copiesPlacing an overlay message on each Canceling a copy job Understanding the copy options Scale Content TypeContent Source Darkness Separator Sheets Advanced DuplexOverlay Paper Saver Configuring e‑mail settings Setting up the printer to e-mailSetting up the e-mail function Click Settings E-mail/FTP Settings E-mail Settings Sending an e‑mail using the address book Creating an e-mail shortcut using the Embedded Web ServerSending an e‑mail using a shortcut number Creating an e-mail shortcut Canceling an e-mail Faxing Setting up the printer to faxFaxing Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax Setup Scenario 1 Standard telephone line Tips for this setupChoosing a fax connection To connect Connected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Connecting to a distinctive ring service Setting the outgoing fax or station name and number Sending a fax using the printer control panel Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax Fax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax using the address book Sending a fax at a scheduled time Click Settings Manage Shortcuts Fax Shortcut Setup Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Viewing a fax log Canceling an outgoing faxClick Settings Reports Click Fax Job Log or Fax Call Log Blocking junk faxes Holding faxes Canceling a fax job after scanning the original documentsHolding and forwarding faxes Forwarding a fax Original Size ResolutionUnderstanding the fax options Orientation Binding Scanning to an FTP address Creating an FTP shortcut using the Embedded Web ServerScanning Creating shortcuts Scanning to an FTP address Scanning to an FTP address using a shortcut numberScanning to an FTP address using the address book Click Scan Profile Create Scan Profile Scanning to a computerScanning to a computer Page Menus list Paper Menu Reports Network/Ports Security SettingsUnderstanding the printer m enus Understanding the printer menus Paper Size/Type menu Default Source menuPaper menu MP Feeder Type Understanding the printer menus 100MP Feeder Size Manual Paper Type Understanding the printer menus 101Manual Paper Size Manual Envelope Size Paper Texture menu Configure MP menuSubstitute Size menu Understanding the printer menus 102 Understanding the printer menus 103 Paper Weight menu Understanding the printer menus 104 Paper Loading menu Understanding the printer menus 105 Light Loading Custom Types menuUnderstanding the printer menus 106 Heavy Loading Understanding the printer menus 107 Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 108 Reports menuReports menu Standard Network or Network x menu Network/Ports menuActive NIC menu Understanding the printer menus 109 Understanding the printer menus 110 To access the menu, navigate to either of the followingNetwork Card menu UseTo TCP/IP menu Understanding the printer menus 111 IPv6 menu Understanding the printer menus 112 Wireless menu Understanding the printer menus 113 AppleTalk menu Smtp Setup menuTo access the menu, navigate to any of the following Understanding the printer menus 115 Security menuSecurity Audit Log menu Set Date and Time menu Understanding the printer menus 116 Understanding the printer menus 117 Settings menuGeneral Settings menu Understanding the printer menus 118 Understanding the printer menus 119 AlarmsTimeouts Understanding the printer menus 120 Error RecoveryPrint Recovery Press Sleep Button Factory DefaultsUnderstanding the printer menus 121 Press and Hold Sleep Button Copy Settings menu Understanding the printer menus 122 Understanding the printer menus 123 Understanding the printer menus 124 Understanding the printer menus 125 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 126 Automatic Redial Understanding the printer menus 127Dial Prefix Redial frequency Understanding the printer menus 128 Understanding the printer menus 129 Understanding the printer menus 130 Understanding the printer menus 131 Understanding the printer menus 132 ‑mail Settings menu‑mail Server Setup Format Understanding the printer menus 133 Orientation Understanding the printer menus 134 Understanding the printer menus 135 Use cc/bcc FTP Settings menu Understanding the printer menus 136 Understanding the printer menus 137 Understanding the printer menus 138 FTP Bit Depth Understanding the printer menus 139 Print SettingsSetup menu Finishing menu Understanding the printer menus 140 Quality menu Understanding the printer menus 141 Utilities menu Understanding the printer menus 142 Understanding the printer menus 143 XPS menuPCL Emul menu Understanding the printer menus 144 Understanding the printer menus 145 Tray Renumber Font Size Html menuUnderstanding the printer menus 146 Scale Understanding the printer menus 147 Help menuImage menu Menu item Description Understanding the printer menus 148 Saving paper and toner Using recycled paperSaving money and the environment Conserving supplies Saving energy Using Eco‑modeSettings Settings General Settings Quiet Mode Reducing printer noise Settings Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeSettings General Settings Timeouts Saving money and the environment 151 Click Settings General Settings Sleep Button Settings Using Hibernate modeAdjusting the brightness of the printer display Settings Settings General Settings Click Settings General Settings Schedule Power Modes Using Schedule Power ModesClick Settings General Settings Recycling Saving money and the environment 154 Recycling Lexmark packagingReturning Lexmark cartridges for reuse or recycling Statement of Volatility Back Exit Config MenuSecuring the printer Erasing volatile memory Finding printer security information Lexmark security Web Maintaining the printer Cleaning the printer partsCleaning the printer Maintaining the printer 157 Close the scanner cover Cleaning the scanner glassMaintaining the printer 158 Maintaining the printer 159 Checking the status of parts and suppliesEstimated number of remaining pages Status/Supplies View Supplies Ordering toner cartridges Using genuine Lexmark parts and suppliesOrdering supplies Maintaining the printer 160 Ordering an ADF separator pad Ordering a maintenance kitStoring supplies Ordering an imaging unit Replacing supplies Replacing the toner cartridgePage Replacing the imaging unit Maintaining the printer 164Page Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Setting up e‑mail alerts Finding advanced networking and administrator informationAccessing the remote control panel Managing the printer Managing the printer 169 Click Settings Print Settings Supply NotificationsViewing reports Notification Description Replaced to continue printing Restoring factory default settingsNotification Description Non Continuable Stop1,2 Load paper properly Clearing jamsAvoiding jams Clearing jams 171 Understanding jam messages and locations Use recommended paper Jam access area Printer control panel message What to do Clearing jams 173 ‑page jam, open front door y.xx Clearing jams 174Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK ‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 179 ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Troubleshooting Understanding printer messages Close front door Troubleshooting 185Change paper source to paper size load orientation Complex page, some data may not have printed Fax partition inoperative. Contact system administrator Error reading USB drive. Remove USBError reading USB hub. Remove hub Fax Station Name not set up. Contact system administrator Imaging unit nearly low 84.xy Fax Station Number not set up. Contact system administratorImaging unit low 84.xy Imaging unit very low, x estimated pages remain 84.xy Insufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredInsufficient memory to support Resource Save feature Insufficient memory, some Held Jobs were deleted Load manual feeder with paper size paper orientation Troubleshooting 189Load manual feeder with custom type name paper orientation Load paper source with custom string paper orientation Load paper source with custom type name paper orientation Maintenance kit low 80.xyTroubleshooting 190 Load paper source with paper size paper orientation Network x software error Maintenance kit nearly low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Memory full, cannot print faxes Not enough free space in flash memory for resources No analog phone line connected to modem, fax is disabledNon‑Lexmark supply type, see User’s Guide 33.xy Printer had to restart. Last job may be incomplete Remove paper from standard output bin Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Replace all originals if restarting job Replace defective imaging unit 31.xy Troubleshooting 194Replace cartridge, printer region mismatch 42.xy Replace imaging unit, 0 estimated pages remain 84.xy Replace jammed originals if restarting job Scanner disabled by adminTroubleshooting 195 Replace unsupported imaging unit 32.xy Standard network software error Serial option x errorSmtp server not set up. Contact system administrator Scanner jam, remove all originals from the scanner 2yy.xx Supply needed to complete job Standard USB port disabledToo many flash options installed Too many trays attached Basic printer problems Solving printer problemsWeblink server not set up. Contact system administrator Troubleshooting 198 Troubleshooting 199 Printer display is blank Hardware and internal option problemsTroubleshooting 200 Cannot detect internal option Action Yes Step Problem is solved Go to step Tray problemsTroubleshooting 201 Step Problem is solved. Go to step Action Yes Step Go to step Problem is solved Paper feed problemsTroubleshooting 202 Jammed pages are not reprinted Paper jam message remains after jam is cleared Solving print problemsPrinting problems Incorrect characters print Troubleshooting 204 Large jobs do not collate Click File Print Advanced Print As Image OK OK Troubleshooting 205Print jobs do not print Troubleshooting 206 Print job takes longer than expected Settings General Settings Print Recovery Page Protect Off Printing slows down Tray linking does not work Troubleshooting 208Settings General Settings Timeouts Print Timeout Unexpected page breaks occur Characters have jagged or uneven edges Print quality problemsTroubleshooting 209 Clipped pages or images Troubleshooting 210 Compressed images appear on prints Troubleshooting 211 Gray background on prints Troubleshooting 212 Horizontal voids appear on prints Troubleshooting 213 Incorrect margins on prints Print irregularities Troubleshooting 214Paper curl Troubleshooting 215 Troubleshooting 216 Print is too dark Troubleshooting 217 Print is too light Troubleshooting 218 Printer is printing blank pages Troubleshooting 219 Printer is printing solid black pages Troubleshooting 220 Repeating defects appear on prints Skewed print Troubleshooting 221Shadow images appear on prints Troubleshooting 222 Streaked horizontal lines appear on prints Troubleshooting 223 Streaked vertical lines appear on prints Troubleshooting 224 Toner fog or background shading appears on prints Toner specks appear on prints Troubleshooting 225Toner rubs off Transparency print quality is poor Vertical voids appear on prints Troubleshooting 226Uneven print density Solving copy problems Copier does not respond Poor copy quality Troubleshooting 228Scanner unit does not close Troubleshooting 229 Partial document or photo copies Troubleshooting 230 Solving fax problemsFax function is not set up Caller ID is not shown Troubleshooting 231Settings General Settings Run initial setup Troubleshooting 232 Cannot send or receive a fax Troubleshooting 233 Troubleshooting 234 Troubleshooting 235 Can receive but not send faxes Click Settings Fax Settings Analog Fax Setup Solving scanner problemsTroubleshooting 236 Received fax has poor print quality Scanner does not respond Scanning takes too long or freezes the computer Troubleshooting 238Scan job was not successful Stamp or Overwrite Troubleshooting 239 Poor scanned image quality Partial document or photo scans Troubleshooting 240Embedded Web Server does not open Mail Contacting customer supportTech Library Troubleshooting 242 Live chat Lexmark International, Inc All rights reserved Product informationEdition notice 244 Licensing noticesTrademarks Product disposal Temperature informationNoise emission levels 245 Laser advisory label Static sensitivity noticeLaser notice 246 247 Power consumptionMode Description Power consumption Watts 248 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada 249 European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 250 Japanese telecom notice 251 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse Uso del prodotto in Svizzera Exposure to radio frequency radiation Regulatory notices for wireless productsModular component notice Industry Canada Canada Taiwan NCC RF notice statement 254 255 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Patent acknowledgment 256 Lexmark International, Inc., Lexington, KY 257 Limited warranty service 258 Limitation of liability 259 Index Symbols250‑sheet tray installing 19 550‑sheet tray installing NumericsPage Page Page Page Page Page Page Page Index 269 Wireless setup wizard using XPS menu