Lexmark 40E, S410 Network troubleshooting

Network troubleshooting

•“Wireless troubleshooting checklist” on page 153

•“The Continue button is unavailable” on page 151

•“Cannot print and there is a firewall on the computer” on page 1 52

•“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 153

The Continue button is unavailable

Try the following solutions in the order they appear until the Continu e button becomes active and available:

CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE COMPUTER AND THE

PRINTER

USB ports are marked with .

MAKE SURE THE PRINTER IS PLUGGED IN AND TURNED ON

Make sure the button is lit. If you have just turned on the printer, then you might need t o disconnect the USB

cable and then reconnect it.

MAKE SURE THE USB PORT ON THE COMPUTER IS WORKING

Test the USB port by connecting other devices to it. If you can succe ssfully use other devices from the port, then the

port is working.

Notes:

•Your port may be working fine, but certain conflicts can occur wit h multiple USB devices. Try disconnecting

one of your other USB devices.

•If the USB port on the computer is not working, then try using the o ther USB ports on the computer.

MAKE SURE THE USB CABLE IS WORKING

Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable.

Note: USB hubs, extension cables, port replicators, and docking sta tions may cause connection issues. Try

disconnecting these devices so that your printer is directly connec ted to your computer.

MAKE SURE YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL

Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly

or be within the same series.

If unsure, look for an updated version of the printer software on the Lexmark Web site. For more information, see

the printer User's Guide.

Troubleshooting 151

Contents

Main Contents Page Page Page Safety information About your printer Thank you for choosing this printer! Minimizing your printer's environmental impact Conserving energy Conserving paper Finding information about the printer Page About your printer 10 Understanding the parts of the printer About your printer 11 Page Ordering and replacing supplies Ordering ink cartridges Using genuine Lexmark ink cartridges Replacing ink cartridges Removing ink cartridges Installing ink cartridges 1 2 3 Ordering paper and other supplies Recycling Lexmark products 1 2 3 Using the printer control panel buttons and menus Replacing the language sheet 1 2 3 4 5 6 Using the printer contro l panel Page Changing the Sleep timeout 2 Saving paper and energy 2 Restoring factory default settings Using the printer software Minimum system requirements Supported operating systems Using the Windows printer software Software installed during printer installation Printer software Using the Macintosh prin ter software Launching the Print dialog Launching an application 1 2 Finding and installing optional software Updating the printer software Downloading PCL and PS drivers ( Windows only) Reinstalling the printer soft ware Uninstalling the printer software Installing the printer software Loading paper and original documents Loading paper Page Page Saving paper settings 1 2 Page Printing Tips for printing Printing basic document s Printing a document Collating printed copies Changing the print order of pages Printing multiple pages on one sheet Printing on specialty media Printing envelopes Printing on labels Printing on customsize paper Working with photos Supported file types Using a flash drive with the printer Printing photos from a flash drive Printing photos from a PictBridge-enabled digital camera Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically Setting the duplex printing dry time Using the control panel Using the printer software Managing print jobs Finding the print queue for your printer Creating a print queue Setting your printer as the default printer Changing the default printing mode Pausing print jobs Resuming print jobs Canceling print jobs Printing from a mobile d evice What is LexPrint? Supported printers Copying Tips for copying Making copies Copying an ID card Enlarging or reducing images Adjusting copy quality Making a copy lighter or darker Collating copies using th e printer control panel Placing separator sheets between copies Copying multiple pages on one sheet Placing an overlay message on each page Removing the background of a copy Making a two-sided (duplex) copy Making a twosided (duplex) copy automatically Making a twosided (duplex) copy manually Canceling copy jobs Scanning Tips for scanning Scanning to a local computer Scanning to a netwo rk computer Scanning to a flash drive or memory card Scanning photos for editing Scanning documents for editing Scanning directly to email using the printer software Scanning to a PDF Scanning FAQ How can I improve the quality of a scan? How do I scan in black and white? Why am I being asked for a PIN? Canceling scan jobs E-mailing Setting up the printer t o e-mail Setting up the e-mail function Creating an email contact list using the computer Sending e-mail Tips for emailing Page Faxing Setting up the printer t o fax Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line Setup 2: Printer is sharing the line with an answering machine 1 2 Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Scenario 2: Digital Subscriber Line (DSL) Scenario 3: VoIP telephone service Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected dir ectly to a cable modem Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house 1 2 Scenario 5: Country or regionspecific setup Connecting the printer to a nonRJ11 wall jack Connecting the printer in countries or regions that use serial connection Page Entering your user information 3 4 Setting the fax footer Setting the date and time 2 3 Configuring the fax se ttings Configuring fax settings using the printer control panel 2 Configuring fax settings using the fax software Using the Fax Setup Wizard in Windows 1 2 3 4 Creating a contact list Creating a contact list using the printer control panel Creating a contact list using the fax software ? Sending faxes Tips for sending faxes Sending faxes using the printer control panel Sending faxes using the computer Receiving faxes Tips for receiving faxes Receiving faxes automatically Receiving faxes manually Faxing FAQ If I skipped the fax setup initially, do I need to run the installe r again to set up the fax? What is a splitter and what type of splitter should I use? What is my fax number? What is my dialing prefix? When do I need to set Auto Answer to On? How many rings should I set? How do I set the distinctive ring for the printer? How can I check the dial tone? How do I adjust the speaker volume on the pri nter? How can I make sure that fax calls go to the pri nter and voice calls go to the answering machine? What settings work best with voice mail service? How do I change the resolution of the documents that I fax? How do I send a fax at a scheduled time? 2 How do I send a fax using a phone calling card? How do I know that the fax was sent successfully? How do I view the fax history of the printer? How do I print a fax on both sides of the paper? How do I forward a fax? Can I block faxes? Can I retrieve failed faxes? Networking Installing the printer on a wireless network Wireless network compatibility Supported network security options WPA2/WPA Printing a network setup page Information you will need to set up the printer on a wireless network Information you will need during advanced wireless setup Wireless Mode Network Name (SSID) Channel Installing the printer on a wireless network Installing the printer on other computers Determining the printer status using the network indicator light Special wireless installation instructions Before you begin Adding the printer to your wireless network 1 2 3 Assigning a static IP address Changing wireless settings after installation Advanced wireless setup Creating an ad hoc wireless network Page Adding a printer to an existing ad hoc wireless network For Macintosh users 1 2 3 Configuring the printer wirelessly using WPS (Windows only) 1 2 Configuring WiFi Protected Setup manually USE THE PUSH BUTTON CONFIGURATION (PBC) METHOD 2 Switching between USB, Ethernet, and wireless connections (Windows only) Using the printer wirelessly Using the printer locally (USB) Using the printer over an Ethernet network Selecting the printer Switching between USB, Ethernet, and wireless connections (Macintosh on ly) Using the printer wirelessly Using the printer locally (USB) Using the printer over an Ethernet network Adding the printer Sharing a printer in a Windows environment Sharing a printer in a Macintosh environment Configuring security Configuring 802.1X Authentication 1 2 b 3 Networking FAQ What is WiFi Protected Setup? Where do I find my WEP key or WPA/WPA2 passphrase? What is an SSID? Where do I find my SSID? What is a network? How do I find out what type of security my network is using? How are home networks configured? Wireless network exam ples What is a USB cable? Why do I need a USB cable? How do I attach the USB cable? How are infrastructure and ad hoc networks different? Finding the signal strength How can I improve wireless signal strength? MOVE THE PRINTER CLOSER TO THE ACCESS POINT R EMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE R EMOVE SOURCES OF How can I make sure my computer and printer are connected to the same wireless network? For Macintosh users with an AirPort base station For Macintosh users with an access point Can I use my printer on a USB and a network connection at the same time? What is a MAC address? How do I find the MAC address? What is an IP address? What is TCP/IP? How do I locate IP addresses? How are IP addresses assigned? What is a key index? What is the difference between Guided and Advanced setup? Maintaining the printer Maintaining ink cartridges Checking ink levels Using the printer control panel Using the printer software Cleaning the exterior of the printer Cleaning the scanner glass Moving the printer to anoth er location Page Troubleshooting Before you troubleshoot If Troubleshooting does not solve your problem Setup troubleshooting Incorrect language appears on the display Software did not install Print job does not print or is missing pages MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 2 3 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB 1 2 MAKE SURE THE PRINT JOB IS NOT PAUSED MAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER R EMOVE AND RECONNECT THE USB CABLE CONNECTED TO YOUR Printer is printing blank pages R EINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE 1 2 3 4 Cannot delete documents from the print queue MAKE SURE THE USB PORT IS ENABLED IN WINDOWS 2 4 Understanding printer messages Alignment Problem Cannot Collate Job Change to [Size] Paper Change to [Size] [Type] Paper Close Printer Fax Memory Full Ink Cartridge Error Ink Cartridge Missing Ink Cartridge Unsupported Ink Low Load [Size] Paper Load [Size] [Type] Paper Memory Device Error Printer Memory Full Printhead Cannot Move Printhead Error 1 2 Printhead Missing Printhead Unsupported Printhead Warning Replace Ink Cartridge Scanned Document Too Long Scanner Disabled Short Paper Jams and misfeeds troubleshooting Paper jam in the printer Check the jam clearance area 1 2 Paper jam in the exit tray Page Paper jam in the duplex unit Paper jam in the ADF (select models only) Check the ADF Page Check under the ADF tray Paper or specialty media misfeeds C HECK PAPER R EMOVE EACH PAGE AS IT IS ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting Poor quality at the edges of the page C HECK MINIMUM PRINT SELECT THE BORDERLESS PRINT FEATURE 3 Streaks or lines on printed image C HECK THE INK Print speed is slow MAXIMIZE COMPUTER PROCESSING SPEED Copy and scan troubleshooting Copier or scanner does not respond SET YOUR PRINTER AS THE DEFAULT PRINTER Scanner unit does not close Troubleshooting 144 1 2 3 Poor copy or scanned image quality Partial copies or scans of documents or photos Fax troubleshooting Fax troubleshooting checklist 1 2 Connection checklist ENABLE ERROR CORRECTION 2 ENABLE AUTOMATIC FAX CONVERSION 2 MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT 2 MAKE SURE THAT THE PRINTER MEMORY IS NOT FULL MAKE SURE THAT FAX FORWARDING IS DISABLED INCREASE THE RINGER VOLUME MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE Troubleshooting 149 Fax error messages on the printer control panel Troubleshooting 150 Network troubleshooting The Continue button is unavailable MAKE SURE THE PRINTER IS PLUGGED IN AND TURNED ON MAKE SURE THE USB PORT ON THE COMPUTER IS WORKING R UN THE INSTALLER MAKE SURE YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT Cannot print and there is a firewall on the computer Communication with printer lost when connected to V irtual Private Network (VPN) Wireless troubleshooting Wireless troubleshooting checklist Cannot print over wireless network TURN THE ACCESS POINT (WIREL ESS ROUTER) OFF AND THEN BACK ON DISCONNECT FROM VPN SESSION MAKE SURE DEMO MODE IS TURNED OFF CHECK YOUR WEP KEY OR WPA PASSPHRASE MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE ACCESS POINT CHECK THE WIRELESS SIGNAL QUALITY CHECK YOUR ADVANCED SECURITY SETTINGS MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT Page M AKE SURE YOUR OS IS COMPATIBLE WITH WIRELESS PRINTING THROUGH AIR P Wireless print server not installed CHECK POWER Communication not available message appears when printing wirelessly MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK MAKE SURE THE WIRELESS PORT IS SELECTED MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED 2 4 5 6 7 Resolving intermittent wireless communications issues DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK TURN OFF THE ACCESS POINT (WIRELESS ROUTER) AND TURN IT BACK ON E LIMINATE NETWORK E LIMINATE SOURCES OF CHANGE THE CHANNEL THE ACCESS POINT USES CONFIGURE THE ACCESS POINT WITH A UNIQUE SSID ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK 1 2 3 4 5 CHECK FOR KNOWN ISSUES WITH THE ACCESS POINT CHECK FOR WIRELESS NETWORK ADAPTER UPDATES CHANGE ALL NETWORK DEVICES TO THE SAME TYPE PURCHASE A NEW ROUTER Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Modular component notice Licensing notices Noise emission levels Page ENERGY STAR Temperature information Power consumption Product power consumption Sleep Mode Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity Notice to users of the US telephone network: FCC requirements Notice to users of the Canadian telephone network Avis rserv aux utilisateurs du rseau tlphonique du Canada Notice to users of the New Zealand telephone network Page Regulatory notices for wireless products Exposure to radio frequency radiation Industry Canada (Canada) Industry Canada (Cana da) Notice to users in the European Union Notices 173 Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights Index Numerics A B C D E F G H I J K L M N O R S T U V W