3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with .
Note: If you continue to have problems, then try another USB port on the c omputer. You may have connected to a
defective port.
RESTART THE COMPUTER

Scanning takes too long or freezes the computer

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED

RESTART THE COMPUTER

Cannot scan to a computer over a network

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME NETWORK

MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER

Fax troubleshooting
“Fax troubleshooting checklist” on page 146
“Cannot send faxes” on page 146
“Cannot receive faxes” on page 147
“Cannot run the fax software” on page 148
“Fax error messages on the printer control panel” on page 149
For detailed descriptions of common terms and tasks, see the following:
“Setting up the printer to fax” on page 63
“Faxing FAQ” on page 81
Troubleshooting 145