Troubleshooting 199 | Lexmark MX310DN, 35S5700, 35S3389, 270

Troubleshooting			199

	Action	Yes	No
	Step 5	Go to step 6.	Make sure to match the
	Check if the cables connecting the printer and the computer are inserted		following:
	in the correct ports.		• The USB symbol on
			the cable with the
	Are the cables inserted in the correct ports?		USB symbol on the
			printer
			• The appropriate
			Ethernet cable with
			the Ethernet port

	Step 6	Turn on the switch or	Go to step 7.
	Make sure the electrical outlet is not turned off by a switch or breaker.	reset the breaker.
	Is the electrical outlet turned off by a switch or breaker?

	Step 7	Connect the printer	Go to step 8.
	Check if the printer is plugged into any surge protectors, uninterruptible	power cord directly to
	power supplies, or extension cords.	a properly grounded
	power supplies, or extension cords.	electrical outlet.
		electrical outlet.
	Is the printer plugged into any surge protectors, uninterruptible power
	supplies, or extension cords?

	Step 8	Go to step 9.	Connect the printer
	Check if one end of the printer cable is plugged into a port on the printer		cable securely to the
	and the other to the computer, print server, option, or other network		printer and the
	device.		computer, print server,
			option, or other
	Is the printer cable securely attached to the printer and the computer,		network device.

	print server, option, or other network device?

	Step 9	Go to step 10.	Turn off the printer,
	Make sure to install all hardware options properly and remove any packing		remove all packing
	material.		materials, then
			reinstall the hardware
	Are all hardware options properly installed and all packing material		options, and then turn
			on the printer.
	removed?		on the printer.
	removed?

	Step 10	Go to step 11.	Use correct printer
	Check if you have selected the correct port settings in the printer driver.		driver settings.
	Are the port settings correct?

	Step 11	Go to step 12.	Install the correct
	Check the installed printer driver.		printer driver.
	Is the correct printer driver installed?

	Step 12	The problem is solved.	Contact customer
	Turn off the printer, then wait for about 10 seconds, and then turn the		support.
	printer back on.
	Is the printer working?

Image 199

Lexmark MX310DN, 35S5700, 35S3389, 270 manual Troubleshooting 199

Contents

May Users Guide Contents Scanning CopyingMailing Faxing Managing the printer 168 Saving money and the environment 149Securing the printer 155 Maintaining the printer 157 243 Troubleshooting 184Index 260 Safety information Safety informationPage What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printer Other countries and regions-See the printed Selecting a location for the printer Printer configurations Understanding the basic functions of the scanner Automatic document feeder ADF Scanner glass Using the ADF and scanner glassUsing the ADF Using the scanner glass Use Using the printer control panel Sleep button light Printer status Indicator light Printer status Available internal options Additional printer setupInstalling internal options Accessing the controller boardPage Installing an optional card Order of installation Installing hardware options Installing optional trays Page Page Attaching cables Installing the printer software Setting up the printer software For Windows users Updating available options in the printer driverFor Macintosh users Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking Click + Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network From the printer control panel, navigate to Connecting the printer using the Wireless Setup WizardSettings Network/Ports Active NIC Auto Select a wireless connection setup Follow the instructions on the printer display Click Settings Network/Ports Wireless Settings Reports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setup Loading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Settings Paper Menu Paper Size/TypePage Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Assigning a custom paper type name Click Settings Paper Menu Custom NamesSettings Paper Menu Custom Names Creating a custom name for a paper type Type a name for the paper type, and then press Click Settings Paper Menu Custom TypesSettings Paper Menu Custom Types Assigning a custom paper type Paper and specialty media guide Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paper Using recycled paper and other office papers Business card Supported paper sizes, types, and weightsSupported paper sizes Unacceptable paper examples JIS B5 Paper type 250 ‑ or Multipurpose feeder Duplex mode Supported paper types and weights Tips on using letterhead Using specialty mediaTips on using transparencies Tips on using envelopes Storing paper Tips on using card stock Printing a document Adjusting toner darknessClick Settings Print Settings Quality Menu Toner Darkness Printing Storing print jobs in the printer Settings Print Settings Quality Menu Toner DarknessAdjust the toner darkness, and then press Settings Security Printing confidential and other held jobs Modifying confidential print settings Printing information pages Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computer For Macintosh users Making a quick copy Copying using the ADFCopying Making copies Copying on specialty media Copying using the scanner glassCopy Content Type Photo Copying photos Copying on letterhead Making copies using paper from a selected tray Customizing copy settingsCopying to a different size Reducing or enlarging copies Copying on both sides of the paper duplexing Making a copy lighter or darker Adjusting copy quality Collated Not collated Collating copies Copying multiple pages onto a single sheet Placing separator sheets between copies Placing an overlay message on each Placing information on copiesSelect Off, Confidential, Copy, Draft, Urgent, or Custom Understanding the copy options Canceling a copy job Darkness Content TypeContent Source Scale Paper Saver Advanced DuplexOverlay Separator Sheets Click Settings E-mail/FTP Settings E-mail Settings Setting up the printer to e-mailSetting up the e-mail function Configuring e‑mail settings Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerSending an e‑mail using a shortcut number Sending an e‑mail using the address book Canceling an e-mail Faxing Setting up the printer to faxFaxing Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setup To connect Tips for this setupChoosing a fax connection Scenario 1 Standard telephone line Connected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Setting the outgoing fax or station name and number Connecting to a distinctive ring service Sending a fax Setting the date and timeConfiguring the printer to observe daylight saving time Sending a fax using the printer control panel Sending a fax using a shortcut number Sending a fax using the computerFax tab Enable fax Sending a fax at a scheduled time Sending a fax using the address book Making a fax lighter or darker Customizing fax settingsChanging the fax resolution Click Settings Manage Shortcuts Fax Shortcut Setup Blocking junk faxes Canceling an outgoing faxClick Settings Reports Click Fax Job Log or Fax Call Log Viewing a fax log Forwarding a fax Canceling a fax job after scanning the original documentsHolding and forwarding faxes Holding faxes Understanding the fax options ResolutionOriginal Size Binding Orientation Creating shortcuts Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP address Scanning to an FTP address using the address book Scanning to an FTP address using a shortcut numberScanning to an FTP address Scanning to a computer Scanning to a computerClick Scan Profile Create Scan Profile Page Understanding the printer menus Paper Menu Reports Network/Ports Security SettingsUnderstanding the printer m enus Menus list Paper menu Default Source menuPaper Size/Type menu MP Feeder Size Understanding the printer menus 100MP Feeder Type Manual Envelope Size Understanding the printer menus 101Manual Paper Size Manual Paper Type Understanding the printer menus 102 Configure MP menuSubstitute Size menu Paper Texture menu Understanding the printer menus 103 Understanding the printer menus 104 Paper Weight menu Understanding the printer menus 105 Paper Loading menu Heavy Loading Custom Types menuUnderstanding the printer menus 106 Light Loading Custom Scan Sizes menu Universal Setup menuUnderstanding the printer menus 107 Reports menu Reports menuUnderstanding the printer menus 108 Understanding the printer menus 109 Network/Ports menuActive NIC menu Standard Network or Network x menu UseTo To access the menu, navigate to either of the followingNetwork Card menu Understanding the printer menus 110 Understanding the printer menus 111 TCP/IP menu Understanding the printer menus 112 IPv6 menu Understanding the printer menus 113 Wireless menu To access the menu, navigate to any of the following Smtp Setup menuAppleTalk menu Security Audit Log menu Security menuUnderstanding the printer menus 115 Understanding the printer menus 116 Set Date and Time menu General Settings menu Settings menuUnderstanding the printer menus 117 Understanding the printer menus 118 Timeouts AlarmsUnderstanding the printer menus 119 Print Recovery Error RecoveryUnderstanding the printer menus 120 Press and Hold Sleep Button Factory DefaultsUnderstanding the printer menus 121 Press Sleep Button Understanding the printer menus 122 Copy Settings menu Understanding the printer menus 123 Understanding the printer menus 124 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 125 Understanding the printer menus 126 Redial frequency Understanding the printer menus 127Dial Prefix Automatic Redial Understanding the printer menus 128 Understanding the printer menus 129 Understanding the printer menus 130 Understanding the printer menus 131 Format ‑mail Settings menu‑mail Server Setup Understanding the printer menus 132 Orientation Understanding the printer menus 133 Understanding the printer menus 134 Use cc/bcc Understanding the printer menus 135 Understanding the printer menus 136 FTP Settings menu Understanding the printer menus 137 FTP Bit Depth Understanding the printer menus 138 Setup menu Print SettingsUnderstanding the printer menus 139 Understanding the printer menus 140 Finishing menu Understanding the printer menus 141 Quality menu Understanding the printer menus 142 Utilities menu PCL Emul menu XPS menuUnderstanding the printer menus 143 Understanding the printer menus 144 Tray Renumber Understanding the printer menus 145 Scale Html menuUnderstanding the printer menus 146 Font Size Menu item Description Help menuImage menu Understanding the printer menus 147 Understanding the printer menus 148 Conserving supplies Using recycled paperSaving money and the environment Saving paper and toner Reducing printer noise Using Eco‑modeSettings Settings General Settings Quiet Mode Saving energy Saving money and the environment 151 Adjusting Sleep modeSettings General Settings Timeouts Settings Settings General Settings Timeouts Sleep Mode Settings Settings General Settings Using Hibernate modeAdjusting the brightness of the printer display Click Settings General Settings Sleep Button Settings Recycling Using Schedule Power ModesClick Settings General Settings Click Settings General Settings Schedule Power Modes Returning Lexmark cartridges for reuse or recycling Recycling Lexmark packagingSaving money and the environment 154 Erasing volatile memory Back Exit Config MenuSecuring the printer Statement of Volatility Lexmark security Web Finding printer security information Maintaining the printer 157 Cleaning the printer partsCleaning the printer Maintaining the printer Maintaining the printer 158 Cleaning the scanner glassClose the scanner cover Status/Supplies View Supplies Checking the status of parts and suppliesEstimated number of remaining pages Maintaining the printer 159 Maintaining the printer 160 Using genuine Lexmark parts and suppliesOrdering supplies Ordering toner cartridges Ordering an imaging unit Ordering a maintenance kitStoring supplies Ordering an ADF separator pad Replacing the toner cartridge Replacing suppliesPage Maintaining the printer 164 Replacing the imaging unitPage Before moving the printer Moving the printer Shipping the printer Moving the printer to another location Managing the printer Finding advanced networking and administrator informationAccessing the remote control panel Setting up e‑mail alerts Notification Description Click Settings Print Settings Supply NotificationsViewing reports Managing the printer 169 Notification Description Non Continuable Stop1,2 Restoring factory default settingsReplaced to continue printing Clearing jams 171 Clearing jamsAvoiding jams Load paper properly Use recommended paper Understanding jam messages and locations Clearing jams 173 Jam access area Printer control panel message What to do Clearing jams 174 ‑page jam, open front door y.xxPage Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx ‑page jam, clear standard bin y.xx Clearing jams 179 ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Understanding printer messages Troubleshooting Complex page, some data may not have printed Troubleshooting 185Change paper source to paper size load orientation Close front door Fax Station Name not set up. Contact system administrator Error reading USB drive. Remove USBError reading USB hub. Remove hub Fax partition inoperative. Contact system administrator Imaging unit very low, x estimated pages remain 84.xy Fax Station Number not set up. Contact system administratorImaging unit low 84.xy Imaging unit nearly low 84.xy Insufficient memory, some Held Jobs were deleted Insufficient memory, some held jobs will not be restoredInsufficient memory to support Resource Save feature Insufficient memory for Flash Memory Defragment operation Load paper source with custom string paper orientation Troubleshooting 189Load manual feeder with custom type name paper orientation Load manual feeder with paper size paper orientation Load paper source with paper size paper orientation Maintenance kit low 80.xyTroubleshooting 190 Load paper source with custom type name paper orientation Memory full, cannot print faxes Maintenance kit nearly low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Network x software error Printer had to restart. Last job may be incomplete No analog phone line connected to modem, fax is disabledNon‑Lexmark supply type, see User’s Guide 33.xy Not enough free space in flash memory for resources Replace all originals if restarting job Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Remove paper from standard output bin Replace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 194Replace cartridge, printer region mismatch 42.xy Replace defective imaging unit 31.xy Replace unsupported imaging unit 32.xy Scanner disabled by adminTroubleshooting 195 Replace jammed originals if restarting job Scanner jam, remove all originals from the scanner 2yy.xx Serial option x errorSmtp server not set up. Contact system administrator Standard network software error Too many trays attached Standard USB port disabledToo many flash options installed Supply needed to complete job Troubleshooting 198 Solving printer problemsWeblink server not set up. Contact system administrator Basic printer problems Troubleshooting 199 Cannot detect internal option Hardware and internal option problemsTroubleshooting 200 Printer display is blank Step Problem is solved. Go to step Tray problemsTroubleshooting 201 Action Yes Step Problem is solved Go to step Jammed pages are not reprinted Paper feed problemsTroubleshooting 202 Action Yes Step Go to step Problem is solved Incorrect characters print Solving print problemsPrinting problems Paper jam message remains after jam is cleared Large jobs do not collate Troubleshooting 204 Print jobs do not print Troubleshooting 205Click File Print Advanced Print As Image OK OK Print job takes longer than expected Troubleshooting 206 Printing slows down Settings General Settings Print Recovery Page Protect Off Unexpected page breaks occur Troubleshooting 208Settings General Settings Timeouts Print Timeout Tray linking does not work Clipped pages or images Print quality problemsTroubleshooting 209 Characters have jagged or uneven edges Compressed images appear on prints Troubleshooting 210 Gray background on prints Troubleshooting 211 Horizontal voids appear on prints Troubleshooting 212 Incorrect margins on prints Troubleshooting 213 Paper curl Troubleshooting 214Print irregularities Troubleshooting 215 Print is too dark Troubleshooting 216 Print is too light Troubleshooting 217 Printer is printing blank pages Troubleshooting 218 Printer is printing solid black pages Troubleshooting 219 Repeating defects appear on prints Troubleshooting 220 Shadow images appear on prints Troubleshooting 221Skewed print Streaked horizontal lines appear on prints Troubleshooting 222 Streaked vertical lines appear on prints Troubleshooting 223 Toner fog or background shading appears on prints Troubleshooting 224 Transparency print quality is poor Troubleshooting 225Toner rubs off Toner specks appear on prints Uneven print density Troubleshooting 226Vertical voids appear on prints Copier does not respond Solving copy problems Scanner unit does not close Troubleshooting 228Poor copy quality Partial document or photo copies Troubleshooting 229 Fax function is not set up Solving fax problemsTroubleshooting 230 Settings General Settings Run initial setup Troubleshooting 231Caller ID is not shown Cannot send or receive a fax Troubleshooting 232 Troubleshooting 233 Troubleshooting 234 Can receive but not send faxes Troubleshooting 235 Received fax has poor print quality Solving scanner problemsTroubleshooting 236 Click Settings Fax Settings Analog Fax Setup Scanner does not respond Stamp or Overwrite Troubleshooting 238Scan job was not successful Scanning takes too long or freezes the computer Poor scanned image quality Troubleshooting 239 Embedded Web Server does not open Troubleshooting 240Partial document or photo scans Tech Library Contacting customer supportMail Live chat Troubleshooting 242 Edition notice Product informationLexmark International, Inc All rights reserved Trademarks Licensing notices244 245 Temperature informationNoise emission levels Product disposal 246 Static sensitivity noticeLaser notice Laser advisory label Mode Description Power consumption Watts Power consumption247 Avis de conformité aux normes de l’industrie du Canada Industry Canada compliance statement248 Regulatory notices for telecommunication terminal equipment European Community EC directives conformity249 250 251 Japanese telecom notice Uso del prodotto in Svizzera Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Industry Canada Canada Regulatory notices for wireless productsModular component notice Exposure to radio frequency radiation 254 Taiwan NCC RF notice statement ΤΗΣ Οδηγιασ 1999/5/ΕΚ 255 256 Patent acknowledgment 257 Lexmark International, Inc., Lexington, KY 258 Limited warranty service 259 Limitation of liability Numerics Symbols250‑sheet tray installing 19 550‑sheet tray installing IndexPage Page Page Page Page Page Page Page Index 269 Wireless setup wizard using XPS menu