Users Guide
May
 Contents
 Faxing
Copying
Mailing
Scanning
 Maintaining the printer 157
Saving money and the environment 149
Securing the printer 155
Managing the printer 168
 Troubleshooting 184
243
Index 260
 Safety information
Safety information
Page
 Learning about the printer
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
 Selecting a location for the printer
Other countries and regions-See the printed
 Printer configurations
 Understanding the basic functions of the scanner
 Using the scanner glass
Using the ADF and scanner glass
Using the ADF
Automatic document feeder ADF Scanner glass
 Using the printer control panel
Use
 Indicator light Printer status
Sleep button light Printer status
 Accessing the controller board
Additional printer setup
Installing internal options
Available internal options
Page
 Installing an optional card
 Installing hardware options
Order of installation
 Installing optional trays
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 Attaching cables
 Setting up the printer software
Installing the printer software
 Updating available options in the printer driver
For Windows users
For Macintosh users
 Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Networking
 Select Ethernet connection, and then click Continue
Click +
 Preparing to set up the printer on a wireless network
 Select a wireless connection setup
Connecting the printer using the Wireless Setup Wizard
Settings Network/Ports Active NIC Auto
From the printer control panel, navigate to
 Click Settings Network/Ports Wireless
Follow the instructions on the printer display
 Printing a network setup
Verifying printer setup
Printing a menu settings
Settings Reports Menu Settings
 Settings Paper Menu Paper Size/Type
Setting the paper size and type
Configuring Universal paper settings
Loading paper and specialty media
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 Loading the multipurpose feeder
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 Click Settings Paper Menu
Linking and unlinking trays
Linking and unlinking trays
 Creating a custom name for a paper type
Click Settings Paper Menu Custom Names
Settings Paper Menu Custom Names
Assigning a custom paper type name
 Assigning a custom paper type
Click Settings Paper Menu Custom Types
Settings Paper Menu Custom Types
Type a name for the paper type, and then press
 Paper characteristics
Paper and specialty media guide
Paper guidelines
 Selecting paper
Fiber content
Unacceptable paper
Selecting preprinted forms and letterhead
 Using recycled paper and other office papers
 Unacceptable paper examples
Supported paper sizes, types, and weights
Supported paper sizes
Business card
 JIS B5
 Supported paper types and weights
Paper type 250 ‑ or Multipurpose feeder Duplex mode
 Using specialty media
Tips on using letterhead
Tips on using transparencies
 Tips on using envelopes
 Tips on using card stock
Storing paper
 Printing
Adjusting toner darkness
Click Settings Print Settings Quality Menu Toner Darkness
Printing a document
 Settings Security
Settings Print Settings Quality Menu Toner Darkness
Adjust the toner darkness, and then press
Storing print jobs in the printer
 Modifying confidential print settings
Printing confidential and other held jobs
 Canceling a print job from the computer
Canceling a print job
Canceling a print job from the printer control panel
Printing information pages
 For Macintosh users
 Making copies
Copying using the ADF
Copying
Making a quick copy
 Copying photos
Copying using the scanner glass
Copy Content Type Photo
Copying on specialty media
 Copying on letterhead
 Customizing copy settings
Making copies using paper from a selected tray
Copying to a different size
 Copying on both sides of the paper duplexing
Reducing or enlarging copies
 Adjusting copy quality
Making a copy lighter or darker
 Collating copies
Collated Not collated
 Placing separator sheets between copies
Copying multiple pages onto a single sheet
 Placing information on copies
Placing an overlay message on each
Select Off, Confidential, Copy, Draft, Urgent, or Custom
 Canceling a copy job
Understanding the copy options
 Scale
Content Type
Content Source
Darkness
 Separator Sheets
Advanced Duplex
Overlay
Paper Saver
 Configuring e‑mail settings
Setting up the printer to e-mail
Setting up the e-mail function
Click Settings E-mail/FTP Settings E-mail Settings
 Sending an e‑mail using the address book
Creating an e-mail shortcut using the Embedded Web Server
Sending an e‑mail using a shortcut number
Creating an e-mail shortcut
 Canceling an e-mail
 Setting up the printer to fax
Faxing
Faxing
 Using the Embedded Web Server for fax setup
Initial fax setup
Using the printer control panel for fax setup
Click Settings Fax Settings Analog Fax Setup
 Scenario 1 Standard telephone line
Tips for this setup
Choosing a fax connection
To connect
 Connected to the same telephone wall jack
 Connected to different wall jacks
 To connect
 Scenario 2 Digital Subscriber Line DSL
 Scenario 3 VoIP telephone service
 Setup 1 Printer is connected directly to a cable modem
 Faxing
 Part name Part number Lexmark adapter plug 40X8519
Page
 Connecting the printer to a wall jack in Germany
 Connecting to a distinctive ring service
Setting the outgoing fax or station name and number
 Sending a fax using the printer control panel
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax
 Sending a fax using the computer
Sending a fax using a shortcut number
Fax tab Enable fax
 Sending a fax using the address book
Sending a fax at a scheduled time
 Click Settings Manage Shortcuts Fax Shortcut Setup
Customizing fax settings
Changing the fax resolution
Making a fax lighter or darker
 Viewing a fax log
Canceling an outgoing fax
Click Settings Reports Click Fax Job Log or Fax Call Log
Blocking junk faxes
 Holding faxes
Canceling a fax job after scanning the original documents
Holding and forwarding faxes
Forwarding a fax
 Resolution
Understanding the fax options
Original Size
 Orientation
Binding
 Scanning to an FTP address
Creating an FTP shortcut using the Embedded Web Server
Scanning
Creating shortcuts
 Scanning to an FTP address using a shortcut number
Scanning to an FTP address using the address book
Scanning to an FTP address
 Scanning to a computer
Scanning to a computer
Click Scan Profile Create Scan Profile
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 Menus list
Paper Menu Reports Network/Ports Security Settings
Understanding the printer m enus
Understanding the printer menus
 Default Source menu
Paper menu
Paper Size/Type menu
 Understanding the printer menus 100
MP Feeder Size
MP Feeder Type
 Manual Paper Type
Understanding the printer menus 101
Manual Paper Size
Manual Envelope Size
 Paper Texture menu
Configure MP menu
Substitute Size menu
Understanding the printer menus 102
 Understanding the printer menus 103
 Paper Weight menu
Understanding the printer menus 104
 Paper Loading menu
Understanding the printer menus 105
 Light Loading
Custom Types menu
Understanding the printer menus 106
Heavy Loading
 Universal Setup menu
Custom Scan Sizes menu
Understanding the printer menus 107
 Reports menu
Reports menu
Understanding the printer menus 108
 Standard Network or Network x menu
Network/Ports menu
Active NIC menu
Understanding the printer menus 109
 Understanding the printer menus 110
To access the menu, navigate to either of the following
Network Card menu
UseTo
 TCP/IP menu
Understanding the printer menus 111
 IPv6 menu
Understanding the printer menus 112
 Wireless menu
Understanding the printer menus 113
 Smtp Setup menu
To access the menu, navigate to any of the following
AppleTalk menu
 Security menu
Security Audit Log menu
Understanding the printer menus 115
 Set Date and Time menu
Understanding the printer menus 116
 Settings menu
General Settings menu
Understanding the printer menus 117
 Understanding the printer menus 118
 Alarms
Timeouts
Understanding the printer menus 119
 Error Recovery
Print Recovery
Understanding the printer menus 120
 Press Sleep Button
Factory Defaults
Understanding the printer menus 121
Press and Hold Sleep Button
 Copy Settings menu
Understanding the printer menus 122
 Understanding the printer menus 123
 Understanding the printer menus 124
 Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 125
 Understanding the printer menus 126
 Automatic Redial
Understanding the printer menus 127
Dial Prefix
Redial frequency
 Understanding the printer menus 128
 Understanding the printer menus 129
 Understanding the printer menus 130
 Understanding the printer menus 131
 Understanding the printer menus 132
‑mail Settings menu
‑mail Server Setup
Format
 Understanding the printer menus 133
Orientation
 Understanding the printer menus 134
 Understanding the printer menus 135
Use cc/bcc
 FTP Settings menu
Understanding the printer menus 136
 Understanding the printer menus 137
 Understanding the printer menus 138
FTP Bit Depth
 Print Settings
Setup menu
Understanding the printer menus 139
 Finishing menu
Understanding the printer menus 140
 Quality menu
Understanding the printer menus 141
 Utilities menu
Understanding the printer menus 142
 XPS menu
PCL Emul menu
Understanding the printer menus 143
 Understanding the printer menus 144
 Understanding the printer menus 145
Tray Renumber
 Font Size
Html menu
Understanding the printer menus 146
Scale
 Understanding the printer menus 147
Help menu
Image menu
Menu item Description
 Understanding the printer menus 148
 Saving paper and toner
Using recycled paper
Saving money and the environment
Conserving supplies
 Saving energy
Using Eco‑mode
Settings Settings General Settings Quiet Mode
Reducing printer noise
 Settings Settings General Settings Timeouts Sleep Mode
Adjusting Sleep mode
Settings General Settings Timeouts
Saving money and the environment 151
 Click Settings General Settings Sleep Button Settings
Using Hibernate mode
Adjusting the brightness of the printer display
Settings Settings General Settings
 Click Settings General Settings Schedule Power Modes
Using Schedule Power Modes
Click Settings General Settings
Recycling
 Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
Saving money and the environment 154
 Statement of Volatility
Back Exit Config Menu
Securing the printer
Erasing volatile memory
 Finding printer security information
Lexmark security Web
 Maintaining the printer
Cleaning the printer parts
Cleaning the printer
Maintaining the printer 157
 Cleaning the scanner glass
Maintaining the printer 158
Close the scanner cover
 Maintaining the printer 159
Checking the status of parts and supplies
Estimated number of remaining pages
Status/Supplies View Supplies
 Ordering toner cartridges
Using genuine Lexmark parts and supplies
Ordering supplies
Maintaining the printer 160
 Ordering an ADF separator pad
Ordering a maintenance kit
Storing supplies
Ordering an imaging unit
 Replacing supplies
Replacing the toner cartridge
Page
 Replacing the imaging unit
Maintaining the printer 164
Page
 Moving the printer
Before moving the printer
 Moving the printer to another location
Shipping the printer
 Setting up e‑mail alerts
Finding advanced networking and administrator information
Accessing the remote control panel
Managing the printer
 Managing the printer 169
Click Settings Print Settings Supply Notifications
Viewing reports
Notification Description
 Restoring factory default settings
Notification Description Non Continuable Stop1,2
Replaced to continue printing
 Load paper properly
Clearing jams
Avoiding jams
Clearing jams 171
 Understanding jam messages and locations
Use recommended paper
 Jam access area Printer control panel message What to do
Clearing jams 173
 ‑page jam, open front door y.xx
Clearing jams 174
Page
Page
 ‑page jam, open rear door y.xx
Models, select Next Clear the jam, press OK
 ‑page jam, clear standard bin y.xx
 ‑page jam, remove tray 1 to clear duplex y.xx
Clearing jams 179
 ‑page jam, open tray x y.xx
 ‑page jam, clear manual feeder y.xx
 ‑page jam, open automatic feeder top cover y.xx
 Models, select Next Clear the jam, press OK
 Troubleshooting
Understanding printer messages
 Close front door
Troubleshooting 185
Change paper source to paper size load orientation
Complex page, some data may not have printed
 Fax partition inoperative. Contact system administrator
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Fax Station Name not set up. Contact system administrator
 Imaging unit nearly low 84.xy
Fax Station Number not set up. Contact system administrator
Imaging unit low 84.xy
Imaging unit very low, x estimated pages remain 84.xy
 Insufficient memory for Flash Memory Defragment operation
Insufficient memory, some held jobs will not be restored
Insufficient memory to support Resource Save feature
Insufficient memory, some Held Jobs were deleted
 Load manual feeder with paper size paper orientation
Troubleshooting 189
Load manual feeder with custom type name paper orientation
Load paper source with custom string paper orientation
 Load paper source with custom type name paper orientation
Maintenance kit low 80.xy
Troubleshooting 190
Load paper source with paper size paper orientation
 Network x software error
Maintenance kit nearly low 80.xy
Maintenance kit very low, x estimated pages remain 80.xy
Memory full, cannot print faxes
 Not enough free space in flash memory for resources
No analog phone line connected to modem, fax is disabled
Non‑Lexmark supply type, see User’s Guide 33.xy
Printer had to restart. Last job may be incomplete
 Remove paper from standard output bin
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Replace all originals if restarting job
 Replace defective imaging unit 31.xy
Troubleshooting 194
Replace cartridge, printer region mismatch 42.xy
Replace imaging unit, 0 estimated pages remain 84.xy
 Replace jammed originals if restarting job
Scanner disabled by admin
Troubleshooting 195
Replace unsupported imaging unit 32.xy
 Standard network software error
Serial option x error
Smtp server not set up. Contact system administrator
Scanner jam, remove all originals from the scanner 2yy.xx
 Supply needed to complete job
Standard USB port disabled
Too many flash options installed
Too many trays attached
 Basic printer problems
Solving printer problems
Weblink server not set up. Contact system administrator
Troubleshooting 198
 Troubleshooting 199
 Printer display is blank
Hardware and internal option problems
Troubleshooting 200
Cannot detect internal option
 Action Yes Step Problem is solved Go to step
Tray problems
Troubleshooting 201
Step Problem is solved. Go to step
 Action Yes Step Go to step Problem is solved
Paper feed problems
Troubleshooting 202
Jammed pages are not reprinted
 Paper jam message remains after jam is cleared
Solving print problems
Printing problems
Incorrect characters print
 Troubleshooting 204
Large jobs do not collate
 Troubleshooting 205
Print jobs do not print
Click File Print Advanced Print As Image OK OK
 Troubleshooting 206
Print job takes longer than expected
 Settings General Settings Print Recovery Page Protect Off
Printing slows down
 Tray linking does not work
Troubleshooting 208
Settings General Settings Timeouts Print Timeout
Unexpected page breaks occur
 Characters have jagged or uneven edges
Print quality problems
Troubleshooting 209
Clipped pages or images
 Troubleshooting 210
Compressed images appear on prints
 Troubleshooting 211
Gray background on prints
 Troubleshooting 212
Horizontal voids appear on prints
 Troubleshooting 213
Incorrect margins on prints
 Troubleshooting 214
Paper curl
Print irregularities
 Troubleshooting 215
 Troubleshooting 216
Print is too dark
 Troubleshooting 217
Print is too light
 Troubleshooting 218
Printer is printing blank pages
 Troubleshooting 219
Printer is printing solid black pages
 Troubleshooting 220
Repeating defects appear on prints
 Troubleshooting 221
Shadow images appear on prints
Skewed print
 Troubleshooting 222
Streaked horizontal lines appear on prints
 Troubleshooting 223
Streaked vertical lines appear on prints
 Troubleshooting 224
Toner fog or background shading appears on prints
 Toner specks appear on prints
Troubleshooting 225
Toner rubs off
Transparency print quality is poor
 Troubleshooting 226
Uneven print density
Vertical voids appear on prints
 Solving copy problems
Copier does not respond
 Troubleshooting 228
Scanner unit does not close
Poor copy quality
 Troubleshooting 229
Partial document or photo copies
 Solving fax problems
Fax function is not set up
Troubleshooting 230
 Troubleshooting 231
Settings General Settings Run initial setup
Caller ID is not shown
 Troubleshooting 232
Cannot send or receive a fax
 Troubleshooting 233
 Troubleshooting 234
 Troubleshooting 235
Can receive but not send faxes
 Click Settings Fax Settings Analog Fax Setup
Solving scanner problems
Troubleshooting 236
Received fax has poor print quality
 Scanner does not respond
 Scanning takes too long or freezes the computer
Troubleshooting 238
Scan job was not successful
Stamp or Overwrite
 Troubleshooting 239
Poor scanned image quality
 Troubleshooting 240
Embedded Web Server does not open
Partial document or photo scans
 Contacting customer support
Tech Library
Mail
 Troubleshooting 242
Live chat
 Product information
Edition notice
Lexmark International, Inc All rights reserved
 Licensing notices
Trademarks
244
 Product disposal
Temperature information
Noise emission levels
245
 Laser advisory label
Static sensitivity notice
Laser notice
246
 Power consumption
Mode Description Power consumption Watts
247
 Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
248
 European Community EC directives conformity
Regulatory notices for telecommunication terminal equipment
249
 250
 Japanese telecom notice
251
 Verwendung dieses Produkts in der Schweiz
Using this product in Switzerland
Utilisation de ce produit en Suisse
Uso del prodotto in Svizzera
 Exposure to radio frequency radiation
Regulatory notices for wireless products
Modular component notice
Industry Canada Canada
 Taiwan NCC RF notice statement
254
 255
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
 Patent acknowledgment
256
 Lexmark International, Inc., Lexington, KY
257
 Limited warranty service
258
 Limitation of liability
259
 Index
Symbols
250‑sheet tray installing 19 550‑sheet tray installing
Numerics
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 Index 269 Wireless setup wizard using XPS menu