Users Guide
May
Contents
Copying
Mailing
Faxing
Scanning
Saving money and the environment 149
Securing the printer 155
Maintaining the printer 157
Managing the printer 168
Troubleshooting 184
243
Index 260
Safety information
Safety information
Page
Learning about the printer
Finding information about the printer
Learning about the printer
What are you looking for? Find it here
Selecting a location for the printer
Other countries and regions-See the printed
Printer configurations
Understanding the basic functions of the scanner
Using the ADF and scanner glass
Using the ADF
Using the scanner glass
Automatic document feeder ADF Scanner glass
Using the printer control panel
Use
Indicator light Printer status
Sleep button light Printer status
Additional printer setup
Installing internal options
Accessing the controller board
Available internal options
Page
Installing an optional card
Installing hardware options
Order of installation
Installing optional trays
Page
Page
Attaching cables
Setting up the printer software
Installing the printer software
Updating available options in the printer driver
For Windows users
For Macintosh users
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Networking
Select Ethernet connection, and then click Continue
Click +
Preparing to set up the printer on a wireless network
Connecting the printer using the Wireless Setup Wizard
Settings Network/Ports Active NIC Auto
Select a wireless connection setup
From the printer control panel, navigate to
Click Settings Network/Ports Wireless
Follow the instructions on the printer display
Verifying printer setup
Printing a menu settings
Printing a network setup
Settings Reports Menu Settings
Setting the paper size and type
Configuring Universal paper settings
Settings Paper Menu Paper Size/Type
Loading paper and specialty media
Page
Page
Page
Page
Loading the multipurpose feeder
Page
Page
Page
Click Settings Paper Menu
Linking and unlinking trays
Linking and unlinking trays
Click Settings Paper Menu Custom Names
Settings Paper Menu Custom Names
Creating a custom name for a paper type
Assigning a custom paper type name
Click Settings Paper Menu Custom Types
Settings Paper Menu Custom Types
Assigning a custom paper type
Type a name for the paper type, and then press
Paper characteristics
Paper and specialty media guide
Paper guidelines
Fiber content
Unacceptable paper
Selecting paper
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Supported paper sizes, types, and weights
Supported paper sizes
Unacceptable paper examples
Business card
JIS B5
Supported paper types and weights
Paper type 250 ‑ or Multipurpose feeder Duplex mode
Using specialty media
Tips on using letterhead
Tips on using transparencies
Tips on using envelopes
Tips on using card stock
Storing paper
Adjusting toner darkness
Click Settings Print Settings Quality Menu Toner Darkness
Printing
Printing a document
Settings Print Settings Quality Menu Toner Darkness
Adjust the toner darkness, and then press
Settings Security
Storing print jobs in the printer
Modifying confidential print settings
Printing confidential and other held jobs
Canceling a print job
Canceling a print job from the printer control panel
Canceling a print job from the computer
Printing information pages
For Macintosh users
Copying using the ADF
Copying
Making copies
Making a quick copy
Copying using the scanner glass
Copy Content Type Photo
Copying photos
Copying on specialty media
Copying on letterhead
Customizing copy settings
Making copies using paper from a selected tray
Copying to a different size
Copying on both sides of the paper duplexing
Reducing or enlarging copies
Adjusting copy quality
Making a copy lighter or darker
Collating copies
Collated Not collated
Placing separator sheets between copies
Copying multiple pages onto a single sheet
Placing information on copies
Placing an overlay message on each
Select Off, Confidential, Copy, Draft, Urgent, or Custom
Canceling a copy job
Understanding the copy options
Content Type
Content Source
Scale
Darkness
Advanced Duplex
Overlay
Separator Sheets
Paper Saver
Setting up the printer to e-mail
Setting up the e-mail function
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
Creating an e-mail shortcut using the Embedded Web Server
Sending an e‑mail using a shortcut number
Sending an e‑mail using the address book
Creating an e-mail shortcut
Canceling an e-mail
Setting up the printer to fax
Faxing
Faxing
Initial fax setup
Using the printer control panel for fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Tips for this setup
Choosing a fax connection
Scenario 1 Standard telephone line
To connect
Connected to the same telephone wall jack
Connected to different wall jacks
To connect
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
Setup 1 Printer is connected directly to a cable modem
Faxing
Part name Part number Lexmark adapter plug 40X8519
Page
Connecting the printer to a wall jack in Germany
Connecting to a distinctive ring service
Setting the outgoing fax or station name and number
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax using the printer control panel
Sending a fax
Sending a fax using the computer
Sending a fax using a shortcut number
Fax tab Enable fax
Sending a fax using the address book
Sending a fax at a scheduled time
Customizing fax settings
Changing the fax resolution
Click Settings Manage Shortcuts Fax Shortcut Setup
Making a fax lighter or darker
Canceling an outgoing fax
Click Settings Reports Click Fax Job Log or Fax Call Log
Viewing a fax log
Blocking junk faxes
Canceling a fax job after scanning the original documents
Holding and forwarding faxes
Holding faxes
Forwarding a fax
Resolution
Understanding the fax options
Original Size
Orientation
Binding
Creating an FTP shortcut using the Embedded Web Server
Scanning
Scanning to an FTP address
Creating shortcuts
Scanning to an FTP address using a shortcut number
Scanning to an FTP address using the address book
Scanning to an FTP address
Scanning to a computer
Scanning to a computer
Click Scan Profile Create Scan Profile
Page
Paper Menu Reports Network/Ports Security Settings
Understanding the printer m enus
Menus list
Understanding the printer menus
Default Source menu
Paper menu
Paper Size/Type menu
Understanding the printer menus 100
MP Feeder Size
MP Feeder Type
Understanding the printer menus 101
Manual Paper Size
Manual Paper Type
Manual Envelope Size
Configure MP menu
Substitute Size menu
Paper Texture menu
Understanding the printer menus 102
Understanding the printer menus 103
Paper Weight menu
Understanding the printer menus 104
Paper Loading menu
Understanding the printer menus 105
Custom Types menu
Understanding the printer menus 106
Light Loading
Heavy Loading
Universal Setup menu
Custom Scan Sizes menu
Understanding the printer menus 107
Reports menu
Reports menu
Understanding the printer menus 108
Network/Ports menu
Active NIC menu
Standard Network or Network x menu
Understanding the printer menus 109
To access the menu, navigate to either of the following
Network Card menu
Understanding the printer menus 110
UseTo
TCP/IP menu
Understanding the printer menus 111
IPv6 menu
Understanding the printer menus 112
Wireless menu
Understanding the printer menus 113
Smtp Setup menu
To access the menu, navigate to any of the following
AppleTalk menu
Security menu
Security Audit Log menu
Understanding the printer menus 115
Set Date and Time menu
Understanding the printer menus 116
Settings menu
General Settings menu
Understanding the printer menus 117
Understanding the printer menus 118
Alarms
Timeouts
Understanding the printer menus 119
Error Recovery
Print Recovery
Understanding the printer menus 120
Factory Defaults
Understanding the printer menus 121
Press Sleep Button
Press and Hold Sleep Button
Copy Settings menu
Understanding the printer menus 122
Understanding the printer menus 123
Understanding the printer menus 124
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 125
Understanding the printer menus 126
Understanding the printer menus 127
Dial Prefix
Automatic Redial
Redial frequency
Understanding the printer menus 128
Understanding the printer menus 129
Understanding the printer menus 130
Understanding the printer menus 131
‑mail Settings menu
‑mail Server Setup
Understanding the printer menus 132
Format
Understanding the printer menus 133
Orientation
Understanding the printer menus 134
Understanding the printer menus 135
Use cc/bcc
FTP Settings menu
Understanding the printer menus 136
Understanding the printer menus 137
Understanding the printer menus 138
FTP Bit Depth
Print Settings
Setup menu
Understanding the printer menus 139
Finishing menu
Understanding the printer menus 140
Quality menu
Understanding the printer menus 141
Utilities menu
Understanding the printer menus 142
XPS menu
PCL Emul menu
Understanding the printer menus 143
Understanding the printer menus 144
Understanding the printer menus 145
Tray Renumber
Html menu
Understanding the printer menus 146
Font Size
Scale
Help menu
Image menu
Understanding the printer menus 147
Menu item Description
Understanding the printer menus 148
Using recycled paper
Saving money and the environment
Saving paper and toner
Conserving supplies
Using Eco‑mode
Settings Settings General Settings Quiet Mode
Saving energy
Reducing printer noise
Adjusting Sleep mode
Settings General Settings Timeouts
Settings Settings General Settings Timeouts Sleep Mode
Saving money and the environment 151
Using Hibernate mode
Adjusting the brightness of the printer display
Click Settings General Settings Sleep Button Settings
Settings Settings General Settings
Using Schedule Power Modes
Click Settings General Settings
Click Settings General Settings Schedule Power Modes
Recycling
Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
Saving money and the environment 154
Back Exit Config Menu
Securing the printer
Statement of Volatility
Erasing volatile memory
Finding printer security information
Lexmark security Web
Cleaning the printer parts
Cleaning the printer
Maintaining the printer
Maintaining the printer 157
Cleaning the scanner glass
Maintaining the printer 158
Close the scanner cover
Checking the status of parts and supplies
Estimated number of remaining pages
Maintaining the printer 159
Status/Supplies View Supplies
Using genuine Lexmark parts and supplies
Ordering supplies
Ordering toner cartridges
Maintaining the printer 160
Ordering a maintenance kit
Storing supplies
Ordering an ADF separator pad
Ordering an imaging unit
Replacing supplies
Replacing the toner cartridge
Page
Replacing the imaging unit
Maintaining the printer 164
Page
Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Finding advanced networking and administrator information
Accessing the remote control panel
Setting up e‑mail alerts
Managing the printer
Click Settings Print Settings Supply Notifications
Viewing reports
Managing the printer 169
Notification Description
Restoring factory default settings
Notification Description Non Continuable Stop1,2
Replaced to continue printing
Clearing jams
Avoiding jams
Load paper properly
Clearing jams 171
Understanding jam messages and locations
Use recommended paper
Jam access area Printer control panel message What to do
Clearing jams 173
‑page jam, open front door y.xx
Clearing jams 174
Page
Page
‑page jam, open rear door y.xx
Models, select Next Clear the jam, press OK
‑page jam, clear standard bin y.xx
‑page jam, remove tray 1 to clear duplex y.xx
Clearing jams 179
‑page jam, open tray x y.xx
‑page jam, clear manual feeder y.xx
‑page jam, open automatic feeder top cover y.xx
Models, select Next Clear the jam, press OK
Troubleshooting
Understanding printer messages
Troubleshooting 185
Change paper source to paper size load orientation
Close front door
Complex page, some data may not have printed
Error reading USB drive. Remove USB
Error reading USB hub. Remove hub
Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
Imaging unit low 84.xy
Imaging unit nearly low 84.xy
Imaging unit very low, x estimated pages remain 84.xy
Insufficient memory, some held jobs will not be restored
Insufficient memory to support Resource Save feature
Insufficient memory for Flash Memory Defragment operation
Insufficient memory, some Held Jobs were deleted
Troubleshooting 189
Load manual feeder with custom type name paper orientation
Load manual feeder with paper size paper orientation
Load paper source with custom string paper orientation
Maintenance kit low 80.xy
Troubleshooting 190
Load paper source with custom type name paper orientation
Load paper source with paper size paper orientation
Maintenance kit nearly low 80.xy
Maintenance kit very low, x estimated pages remain 80.xy
Network x software error
Memory full, cannot print faxes
No analog phone line connected to modem, fax is disabled
Non‑Lexmark supply type, see User’s Guide 33.xy
Not enough free space in flash memory for resources
Printer had to restart. Last job may be incomplete
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Remove paper from standard output bin
Replace all originals if restarting job
Troubleshooting 194
Replace cartridge, printer region mismatch 42.xy
Replace defective imaging unit 31.xy
Replace imaging unit, 0 estimated pages remain 84.xy
Scanner disabled by admin
Troubleshooting 195
Replace jammed originals if restarting job
Replace unsupported imaging unit 32.xy
Serial option x error
Smtp server not set up. Contact system administrator
Standard network software error
Scanner jam, remove all originals from the scanner 2yy.xx
Standard USB port disabled
Too many flash options installed
Supply needed to complete job
Too many trays attached
Solving printer problems
Weblink server not set up. Contact system administrator
Basic printer problems
Troubleshooting 198
Troubleshooting 199
Hardware and internal option problems
Troubleshooting 200
Printer display is blank
Cannot detect internal option
Tray problems
Troubleshooting 201
Action Yes Step Problem is solved Go to step
Step Problem is solved. Go to step
Paper feed problems
Troubleshooting 202
Action Yes Step Go to step Problem is solved
Jammed pages are not reprinted
Solving print problems
Printing problems
Paper jam message remains after jam is cleared
Incorrect characters print
Troubleshooting 204
Large jobs do not collate
Troubleshooting 205
Print jobs do not print
Click File Print Advanced Print As Image OK OK
Troubleshooting 206
Print job takes longer than expected
Settings General Settings Print Recovery Page Protect Off
Printing slows down
Troubleshooting 208
Settings General Settings Timeouts Print Timeout
Tray linking does not work
Unexpected page breaks occur
Print quality problems
Troubleshooting 209
Characters have jagged or uneven edges
Clipped pages or images
Troubleshooting 210
Compressed images appear on prints
Troubleshooting 211
Gray background on prints
Troubleshooting 212
Horizontal voids appear on prints
Troubleshooting 213
Incorrect margins on prints
Troubleshooting 214
Paper curl
Print irregularities
Troubleshooting 215
Troubleshooting 216
Print is too dark
Troubleshooting 217
Print is too light
Troubleshooting 218
Printer is printing blank pages
Troubleshooting 219
Printer is printing solid black pages
Troubleshooting 220
Repeating defects appear on prints
Troubleshooting 221
Shadow images appear on prints
Skewed print
Troubleshooting 222
Streaked horizontal lines appear on prints
Troubleshooting 223
Streaked vertical lines appear on prints
Troubleshooting 224
Toner fog or background shading appears on prints
Troubleshooting 225
Toner rubs off
Toner specks appear on prints
Transparency print quality is poor
Troubleshooting 226
Uneven print density
Vertical voids appear on prints
Solving copy problems
Copier does not respond
Troubleshooting 228
Scanner unit does not close
Poor copy quality
Troubleshooting 229
Partial document or photo copies
Solving fax problems
Fax function is not set up
Troubleshooting 230
Troubleshooting 231
Settings General Settings Run initial setup
Caller ID is not shown
Troubleshooting 232
Cannot send or receive a fax
Troubleshooting 233
Troubleshooting 234
Troubleshooting 235
Can receive but not send faxes
Solving scanner problems
Troubleshooting 236
Click Settings Fax Settings Analog Fax Setup
Received fax has poor print quality
Scanner does not respond
Troubleshooting 238
Scan job was not successful
Scanning takes too long or freezes the computer
Stamp or Overwrite
Troubleshooting 239
Poor scanned image quality
Troubleshooting 240
Embedded Web Server does not open
Partial document or photo scans
Contacting customer support
Tech Library
Mail
Troubleshooting 242
Live chat
Product information
Edition notice
Lexmark International, Inc All rights reserved
Licensing notices
Trademarks
244
Temperature information
Noise emission levels
Product disposal
245
Static sensitivity notice
Laser notice
Laser advisory label
246
Power consumption
Mode Description Power consumption Watts
247
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
248
European Community EC directives conformity
Regulatory notices for telecommunication terminal equipment
249
250
Japanese telecom notice
251
Using this product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Regulatory notices for wireless products
Modular component notice
Exposure to radio frequency radiation
Industry Canada Canada
Taiwan NCC RF notice statement
254
255
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Patent acknowledgment
256
Lexmark International, Inc., Lexington, KY
257
Limited warranty service
258
Limitation of liability
259
Symbols
250‑sheet tray installing 19 550‑sheet tray installing
Index
Numerics
Page
Page
Page
Page
Page
Page
Page
Page
Index 269 Wireless setup wizard using XPS menu