Lexmark 35S5700, 35S3389, 270, MX310DN instruction

Clearing jams

176

Note: Make sure all paper fragments are removed.

7Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer.

8Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer.

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Image 176

Lexmark 35S5700, 35S3389, 270, MX310DN manual

Contents

Users Guide May Contents Copying MailingFaxing Scanning Saving money and the environment 149 Securing the printer 155Maintaining the printer 157 Managing the printer 168 Index 260 Troubleshooting 184243 Safety information Safety informationPage Learning about the printer Finding information about the printerLearning about the printer What are you looking for? Find it here Selecting a location for the printer Other countries and regions-See the printed Printer configurations Understanding the basic functions of the scanner Using the ADF and scanner glass Using the ADFUsing the scanner glass Automatic document feeder ADF Scanner glass Using the printer control panel Use Indicator light Printer status Sleep button light Printer status Additional printer setup Installing internal optionsAccessing the controller board Available internal optionsPage Installing an optional card Installing hardware options Order of installation Installing optional trays Page Page Attaching cables Setting up the printer software Installing the printer software For Macintosh users Updating available options in the printer driverFor Windows users Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network Select Ethernet connection, and then click Continue Click + Preparing to set up the printer on a wireless network Connecting the printer using the Wireless Setup Wizard Settings Network/Ports Active NIC AutoSelect a wireless connection setup From the printer control panel, navigate to Click Settings Network/Ports Wireless Follow the instructions on the printer display Verifying printer setup Printing a menu settingsPrinting a network setup Settings Reports Menu Settings Setting the paper size and type Configuring Universal paper settingsSettings Paper Menu Paper Size/Type Loading paper and specialty mediaPage Page Page Page Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Click Settings Paper Menu Custom Names Settings Paper Menu Custom NamesCreating a custom name for a paper type Assigning a custom paper type name Click Settings Paper Menu Custom Types Settings Paper Menu Custom TypesAssigning a custom paper type Type a name for the paper type, and then press Paper guidelines Paper characteristicsPaper and specialty media guide Fiber content Unacceptable paperSelecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Supported paper sizes, types, and weights Supported paper sizesUnacceptable paper examples Business card JIS B5 Supported paper types and weights Paper type 250 ‑ or Multipurpose feeder Duplex mode Tips on using transparencies Using specialty mediaTips on using letterhead Tips on using envelopes Tips on using card stock Storing paper Adjusting toner darkness Click Settings Print Settings Quality Menu Toner DarknessPrinting Printing a document Settings Print Settings Quality Menu Toner Darkness Adjust the toner darkness, and then pressSettings Security Storing print jobs in the printer Modifying confidential print settings Printing confidential and other held jobs Canceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Printing information pages For Macintosh users Copying using the ADF CopyingMaking copies Making a quick copy Copying using the scanner glass Copy Content Type PhotoCopying photos Copying on specialty media Copying on letterhead Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying on both sides of the paper duplexing Reducing or enlarging copies Adjusting copy quality Making a copy lighter or darker Collating copies Collated Not collated Placing separator sheets between copies Copying multiple pages onto a single sheet Select Off, Confidential, Copy, Draft, Urgent, or Custom Placing information on copiesPlacing an overlay message on each Canceling a copy job Understanding the copy options Content Type Content SourceScale Darkness Advanced Duplex OverlaySeparator Sheets Paper Saver Setting up the printer to e-mail Setting up the e-mail functionConfiguring e‑mail settings Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the Embedded Web Server Sending an e‑mail using a shortcut numberSending an e‑mail using the address book Creating an e-mail shortcut Canceling an e-mail Faxing Setting up the printer to faxFaxing Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax Setup Tips for this setup Choosing a fax connectionScenario 1 Standard telephone line To connect Connected to the same telephone wall jack Connected to different wall jacks To connect Scenario 2 Digital Subscriber Line DSL Scenario 3 VoIP telephone service Setup 1 Printer is connected directly to a cable modem Faxing Part name Part number Lexmark adapter plug 40X8519 Page Connecting the printer to a wall jack in Germany Connecting to a distinctive ring service Setting the outgoing fax or station name and number Setting the date and time Configuring the printer to observe daylight saving timeSending a fax using the printer control panel Sending a fax Fax tab Enable fax Sending a fax using the computerSending a fax using a shortcut number Sending a fax using the address book Sending a fax at a scheduled time Customizing fax settings Changing the fax resolutionClick Settings Manage Shortcuts Fax Shortcut Setup Making a fax lighter or darker Canceling an outgoing fax Click Settings Reports Click Fax Job Log or Fax Call LogViewing a fax log Blocking junk faxes Canceling a fax job after scanning the original documents Holding and forwarding faxesHolding faxes Forwarding a fax Original Size ResolutionUnderstanding the fax options Orientation Binding Creating an FTP shortcut using the Embedded Web Server ScanningScanning to an FTP address Creating shortcuts Scanning to an FTP address Scanning to an FTP address using a shortcut numberScanning to an FTP address using the address book Click Scan Profile Create Scan Profile Scanning to a computerScanning to a computer Page Paper Menu Reports Network/Ports Security Settings Understanding the printer m enusMenus list Understanding the printer menus Paper Size/Type menu Default Source menuPaper menu MP Feeder Type Understanding the printer menus 100MP Feeder Size Understanding the printer menus 101 Manual Paper SizeManual Paper Type Manual Envelope Size Configure MP menu Substitute Size menuPaper Texture menu Understanding the printer menus 102 Understanding the printer menus 103 Paper Weight menu Understanding the printer menus 104 Paper Loading menu Understanding the printer menus 105 Custom Types menu Understanding the printer menus 106Light Loading Heavy Loading Understanding the printer menus 107 Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 108 Reports menuReports menu Network/Ports menu Active NIC menuStandard Network or Network x menu Understanding the printer menus 109 To access the menu, navigate to either of the following Network Card menuUnderstanding the printer menus 110 UseTo TCP/IP menu Understanding the printer menus 111 IPv6 menu Understanding the printer menus 112 Wireless menu Understanding the printer menus 113 AppleTalk menu Smtp Setup menuTo access the menu, navigate to any of the following Understanding the printer menus 115 Security menuSecurity Audit Log menu Set Date and Time menu Understanding the printer menus 116 Understanding the printer menus 117 Settings menuGeneral Settings menu Understanding the printer menus 118 Understanding the printer menus 119 AlarmsTimeouts Understanding the printer menus 120 Error RecoveryPrint Recovery Factory Defaults Understanding the printer menus 121Press Sleep Button Press and Hold Sleep Button Copy Settings menu Understanding the printer menus 122 Understanding the printer menus 123 Understanding the printer menus 124 Understanding the printer menus 125 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 126 Understanding the printer menus 127 Dial PrefixAutomatic Redial Redial frequency Understanding the printer menus 128 Understanding the printer menus 129 Understanding the printer menus 130 Understanding the printer menus 131 ‑mail Settings menu ‑mail Server SetupUnderstanding the printer menus 132 Format Understanding the printer menus 133 Orientation Understanding the printer menus 134 Understanding the printer menus 135 Use cc/bcc FTP Settings menu Understanding the printer menus 136 Understanding the printer menus 137 Understanding the printer menus 138 FTP Bit Depth Understanding the printer menus 139 Print SettingsSetup menu Finishing menu Understanding the printer menus 140 Quality menu Understanding the printer menus 141 Utilities menu Understanding the printer menus 142 Understanding the printer menus 143 XPS menuPCL Emul menu Understanding the printer menus 144 Understanding the printer menus 145 Tray Renumber Html menu Understanding the printer menus 146Font Size Scale Help menu Image menuUnderstanding the printer menus 147 Menu item Description Understanding the printer menus 148 Using recycled paper Saving money and the environmentSaving paper and toner Conserving supplies Using Eco‑mode Settings Settings General Settings Quiet ModeSaving energy Reducing printer noise Adjusting Sleep mode Settings General Settings TimeoutsSettings Settings General Settings Timeouts Sleep Mode Saving money and the environment 151 Using Hibernate mode Adjusting the brightness of the printer displayClick Settings General Settings Sleep Button Settings Settings Settings General Settings Using Schedule Power Modes Click Settings General SettingsClick Settings General Settings Schedule Power Modes Recycling Saving money and the environment 154 Recycling Lexmark packagingReturning Lexmark cartridges for reuse or recycling Back Exit Config Menu Securing the printerStatement of Volatility Erasing volatile memory Finding printer security information Lexmark security Web Cleaning the printer parts Cleaning the printerMaintaining the printer Maintaining the printer 157 Close the scanner cover Cleaning the scanner glassMaintaining the printer 158 Checking the status of parts and supplies Estimated number of remaining pagesMaintaining the printer 159 Status/Supplies View Supplies Using genuine Lexmark parts and supplies Ordering suppliesOrdering toner cartridges Maintaining the printer 160 Ordering a maintenance kit Storing suppliesOrdering an ADF separator pad Ordering an imaging unit Replacing supplies Replacing the toner cartridgePage Replacing the imaging unit Maintaining the printer 164Page Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Finding advanced networking and administrator information Accessing the remote control panelSetting up e‑mail alerts Managing the printer Click Settings Print Settings Supply Notifications Viewing reportsManaging the printer 169 Notification Description Replaced to continue printing Restoring factory default settingsNotification Description Non Continuable Stop1,2 Clearing jams Avoiding jamsLoad paper properly Clearing jams 171 Understanding jam messages and locations Use recommended paper Jam access area Printer control panel message What to do Clearing jams 173 ‑page jam, open front door y.xx Clearing jams 174Page Page ‑page jam, open rear door y.xx Models, select Next Clear the jam, press OK ‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 179 ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx ‑page jam, open automatic feeder top cover y.xx Models, select Next Clear the jam, press OK Troubleshooting Understanding printer messages Troubleshooting 185 Change paper source to paper size load orientationClose front door Complex page, some data may not have printed Error reading USB drive. Remove USB Error reading USB hub. Remove hubFax partition inoperative. Contact system administrator Fax Station Name not set up. Contact system administrator Fax Station Number not set up. Contact system administrator Imaging unit low 84.xyImaging unit nearly low 84.xy Imaging unit very low, x estimated pages remain 84.xy Insufficient memory, some held jobs will not be restored Insufficient memory to support Resource Save featureInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deleted Troubleshooting 189 Load manual feeder with custom type name paper orientationLoad manual feeder with paper size paper orientation Load paper source with custom string paper orientation Maintenance kit low 80.xy Troubleshooting 190Load paper source with custom type name paper orientation Load paper source with paper size paper orientation Maintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xyNetwork x software error Memory full, cannot print faxes No analog phone line connected to modem, fax is disabled Non‑Lexmark supply type, see User’s Guide 33.xyNot enough free space in flash memory for resources Printer had to restart. Last job may be incomplete Reinstall missing or unresponsive cartridge 31.xy Reinstall missing or unresponsive imaging unit 31.xyRemove paper from standard output bin Replace all originals if restarting job Troubleshooting 194 Replace cartridge, printer region mismatch 42.xyReplace defective imaging unit 31.xy Replace imaging unit, 0 estimated pages remain 84.xy Scanner disabled by admin Troubleshooting 195Replace jammed originals if restarting job Replace unsupported imaging unit 32.xy Serial option x error Smtp server not set up. Contact system administratorStandard network software error Scanner jam, remove all originals from the scanner 2yy.xx Standard USB port disabled Too many flash options installedSupply needed to complete job Too many trays attached Solving printer problems Weblink server not set up. Contact system administratorBasic printer problems Troubleshooting 198 Troubleshooting 199 Hardware and internal option problems Troubleshooting 200Printer display is blank Cannot detect internal option Tray problems Troubleshooting 201Action Yes Step Problem is solved Go to step Step Problem is solved. Go to step Paper feed problems Troubleshooting 202Action Yes Step Go to step Problem is solved Jammed pages are not reprinted Solving print problems Printing problemsPaper jam message remains after jam is cleared Incorrect characters print Troubleshooting 204 Large jobs do not collate Click File Print Advanced Print As Image OK OK Troubleshooting 205Print jobs do not print Troubleshooting 206 Print job takes longer than expected Settings General Settings Print Recovery Page Protect Off Printing slows down Troubleshooting 208 Settings General Settings Timeouts Print TimeoutTray linking does not work Unexpected page breaks occur Print quality problems Troubleshooting 209Characters have jagged or uneven edges Clipped pages or images Troubleshooting 210 Compressed images appear on prints Troubleshooting 211 Gray background on prints Troubleshooting 212 Horizontal voids appear on prints Troubleshooting 213 Incorrect margins on prints Print irregularities Troubleshooting 214Paper curl Troubleshooting 215 Troubleshooting 216 Print is too dark Troubleshooting 217 Print is too light Troubleshooting 218 Printer is printing blank pages Troubleshooting 219 Printer is printing solid black pages Troubleshooting 220 Repeating defects appear on prints Skewed print Troubleshooting 221Shadow images appear on prints Troubleshooting 222 Streaked horizontal lines appear on prints Troubleshooting 223 Streaked vertical lines appear on prints Troubleshooting 224 Toner fog or background shading appears on prints Troubleshooting 225 Toner rubs offToner specks appear on prints Transparency print quality is poor Vertical voids appear on prints Troubleshooting 226Uneven print density Solving copy problems Copier does not respond Poor copy quality Troubleshooting 228Scanner unit does not close Troubleshooting 229 Partial document or photo copies Troubleshooting 230 Solving fax problemsFax function is not set up Caller ID is not shown Troubleshooting 231Settings General Settings Run initial setup Troubleshooting 232 Cannot send or receive a fax Troubleshooting 233 Troubleshooting 234 Troubleshooting 235 Can receive but not send faxes Solving scanner problems Troubleshooting 236Click Settings Fax Settings Analog Fax Setup Received fax has poor print quality Scanner does not respond Troubleshooting 238 Scan job was not successfulScanning takes too long or freezes the computer Stamp or Overwrite Troubleshooting 239 Poor scanned image quality Partial document or photo scans Troubleshooting 240Embedded Web Server does not open Mail Contacting customer supportTech Library Troubleshooting 242 Live chat Lexmark International, Inc All rights reserved Product informationEdition notice 244 Licensing noticesTrademarks Temperature information Noise emission levelsProduct disposal 245 Static sensitivity notice Laser noticeLaser advisory label 246 247 Power consumptionMode Description Power consumption Watts 248 Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada 249 European Community EC directives conformityRegulatory notices for telecommunication terminal equipment 250 Japanese telecom notice 251 Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz Uso del prodotto in Svizzera Regulatory notices for wireless products Modular component noticeExposure to radio frequency radiation Industry Canada Canada Taiwan NCC RF notice statement 254 255 ΤΗΣ Οδηγιασ 1999/5/ΕΚ Patent acknowledgment 256 Lexmark International, Inc., Lexington, KY 257 Limited warranty service 258 Limitation of liability 259 Symbols 250‑sheet tray installing 19 550‑sheet tray installingIndex NumericsPage Page Page Page Page Page Page Page Index 269 Wireless setup wizard using XPS menu