Lexmark 270, 35S5700, 35S3389, MX310DN manual Troubleshooting 234

Can you receive faxes?

Click Submit.

d

Step 1

Check the tray or feeder.

If empty, then load paper in the tray or feeder.

Can you receive faxes?

Step 2

Check the ring count delay settings.

a Open a Web browser, and then type the printer IP address in the address field.

Notes:

• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

• If you are using a proxy server, then temporarily disable it to load the Web page correctly.

b Click Settings > Fax Settings > Analog Fax Setup.

c In the “Rings to Answer” field, enter the number of times you want the phone to ring before the printer answers.

Can you send or receive a fax?

Can send but not receive faxes

Can you send or receive a fax?

Step 11

Scan the original document one page at a time.

Troubleshooting		234
Action	Yes	No
Step 10	The problem is solved.	Go to step 11.

aTemporarily disable voice mail service. For more information, contact your telephone company.

Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer.

bTry sending or receiving a fax.

The problem is solved. Contact customer support.

aDial the fax number.

bScan the document one page at a time.

Action Yes No

The problem is solved. Go to step 2.

The problem is solved. Go to step 3.