May
Users Guide
Contents
Mailing
Copying
Faxing
Scanning
Securing the printer 155
Saving money and the environment 149
Maintaining the printer 157
Managing the printer 168
Troubleshooting 184
243
Index 260
Safety information
Safety information
Page
Finding information about the printer
Learning about the printer
Learning about the printer
What are you looking for? Find it here
Other countries and regions-See the printed
Selecting a location for the printer
Printer configurations
Understanding the basic functions of the scanner
Using the ADF
Using the ADF and scanner glass
Using the scanner glass
Automatic document feeder ADF Scanner glass
Use
Using the printer control panel
Sleep button light Printer status
Indicator light Printer status
Installing internal options
Additional printer setup
Accessing the controller board
Available internal options
Page
Installing an optional card
Order of installation
Installing hardware options
Installing optional trays
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Attaching cables
Installing the printer software
Setting up the printer software
Updating available options in the printer driver
For Windows users
For Macintosh users
Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Networking
Click +
Select Ethernet connection, and then click Continue
Preparing to set up the printer on a wireless network
Settings Network/Ports Active NIC Auto
Connecting the printer using the Wireless Setup Wizard
Select a wireless connection setup
From the printer control panel, navigate to
Follow the instructions on the printer display
Click Settings Network/Ports Wireless
Printing a menu settings
Verifying printer setup
Printing a network setup
Settings Reports Menu Settings
Configuring Universal paper settings
Setting the paper size and type
Settings Paper Menu Paper Size/Type
Loading paper and specialty media
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Loading the multipurpose feeder
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Click Settings Paper Menu
Linking and unlinking trays
Linking and unlinking trays
Settings Paper Menu Custom Names
Click Settings Paper Menu Custom Names
Creating a custom name for a paper type
Assigning a custom paper type name
Settings Paper Menu Custom Types
Click Settings Paper Menu Custom Types
Assigning a custom paper type
Type a name for the paper type, and then press
Paper characteristics
Paper and specialty media guide
Paper guidelines
Unacceptable paper
Fiber content
Selecting paper
Selecting preprinted forms and letterhead
Using recycled paper and other office papers
Supported paper sizes
Supported paper sizes, types, and weights
Unacceptable paper examples
Business card
JIS B5
Paper type 250 ‑ or Multipurpose feeder Duplex mode
Supported paper types and weights
Using specialty media
Tips on using letterhead
Tips on using transparencies
Tips on using envelopes
Storing paper
Tips on using card stock
Click Settings Print Settings Quality Menu Toner Darkness
Adjusting toner darkness
Printing
Printing a document
Adjust the toner darkness, and then press
Settings Print Settings Quality Menu Toner Darkness
Settings Security
Storing print jobs in the printer
Printing confidential and other held jobs
Modifying confidential print settings
Canceling a print job from the printer control panel
Canceling a print job
Canceling a print job from the computer
Printing information pages
For Macintosh users
Copying
Copying using the ADF
Making copies
Making a quick copy
Copy Content Type Photo
Copying using the scanner glass
Copying photos
Copying on specialty media
Copying on letterhead
Customizing copy settings
Making copies using paper from a selected tray
Copying to a different size
Reducing or enlarging copies
Copying on both sides of the paper duplexing
Making a copy lighter or darker
Adjusting copy quality
Collated Not collated
Collating copies
Copying multiple pages onto a single sheet
Placing separator sheets between copies
Placing information on copies
Placing an overlay message on each
Select Off, Confidential, Copy, Draft, Urgent, or Custom
Understanding the copy options
Canceling a copy job
Content Source
Content Type
Scale
Darkness
Overlay
Advanced Duplex
Separator Sheets
Paper Saver
Setting up the e-mail function
Setting up the printer to e-mail
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
Sending an e‑mail using a shortcut number
Creating an e-mail shortcut using the Embedded Web Server
Sending an e‑mail using the address book
Creating an e-mail shortcut
Canceling an e-mail
Setting up the printer to fax
Faxing
Faxing
Using the printer control panel for fax setup
Initial fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Choosing a fax connection
Tips for this setup
Scenario 1 Standard telephone line
To connect
Connected to the same telephone wall jack
Connected to different wall jacks
To connect
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
Setup 1 Printer is connected directly to a cable modem
Faxing
Part name Part number Lexmark adapter plug 40X8519
Page
Connecting the printer to a wall jack in Germany
Setting the outgoing fax or station name and number
Connecting to a distinctive ring service
Configuring the printer to observe daylight saving time
Setting the date and time
Sending a fax using the printer control panel
Sending a fax
Sending a fax using the computer
Sending a fax using a shortcut number
Fax tab Enable fax
Sending a fax at a scheduled time
Sending a fax using the address book
Changing the fax resolution
Customizing fax settings
Click Settings Manage Shortcuts Fax Shortcut Setup
Making a fax lighter or darker
Click Settings Reports Click Fax Job Log or Fax Call Log
Canceling an outgoing fax
Viewing a fax log
Blocking junk faxes
Holding and forwarding faxes
Canceling a fax job after scanning the original documents
Holding faxes
Forwarding a fax
Resolution
Understanding the fax options
Original Size
Binding
Orientation
Scanning
Creating an FTP shortcut using the Embedded Web Server
Scanning to an FTP address
Creating shortcuts
Scanning to an FTP address using a shortcut number
Scanning to an FTP address using the address book
Scanning to an FTP address
Scanning to a computer
Scanning to a computer
Click Scan Profile Create Scan Profile
Page
Understanding the printer m enus
Paper Menu Reports Network/Ports Security Settings
Menus list
Understanding the printer menus
Default Source menu
Paper menu
Paper Size/Type menu
Understanding the printer menus 100
MP Feeder Size
MP Feeder Type
Manual Paper Size
Understanding the printer menus 101
Manual Paper Type
Manual Envelope Size
Substitute Size menu
Configure MP menu
Paper Texture menu
Understanding the printer menus 102
Understanding the printer menus 103
Understanding the printer menus 104
Paper Weight menu
Understanding the printer menus 105
Paper Loading menu
Understanding the printer menus 106
Custom Types menu
Light Loading
Heavy Loading
Universal Setup menu
Custom Scan Sizes menu
Understanding the printer menus 107
Reports menu
Reports menu
Understanding the printer menus 108
Active NIC menu
Network/Ports menu
Standard Network or Network x menu
Understanding the printer menus 109
Network Card menu
To access the menu, navigate to either of the following
Understanding the printer menus 110
UseTo
Understanding the printer menus 111
TCP/IP menu
Understanding the printer menus 112
IPv6 menu
Understanding the printer menus 113
Wireless menu
Smtp Setup menu
To access the menu, navigate to any of the following
AppleTalk menu
Security menu
Security Audit Log menu
Understanding the printer menus 115
Understanding the printer menus 116
Set Date and Time menu
Settings menu
General Settings menu
Understanding the printer menus 117
Understanding the printer menus 118
Alarms
Timeouts
Understanding the printer menus 119
Error Recovery
Print Recovery
Understanding the printer menus 120
Understanding the printer menus 121
Factory Defaults
Press Sleep Button
Press and Hold Sleep Button
Understanding the printer menus 122
Copy Settings menu
Understanding the printer menus 123
Understanding the printer menus 124
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 125
Understanding the printer menus 126
Dial Prefix
Understanding the printer menus 127
Automatic Redial
Redial frequency
Understanding the printer menus 128
Understanding the printer menus 129
Understanding the printer menus 130
Understanding the printer menus 131
‑mail Server Setup
‑mail Settings menu
Understanding the printer menus 132
Format
Orientation
Understanding the printer menus 133
Understanding the printer menus 134
Use cc/bcc
Understanding the printer menus 135
Understanding the printer menus 136
FTP Settings menu
Understanding the printer menus 137
FTP Bit Depth
Understanding the printer menus 138
Print Settings
Setup menu
Understanding the printer menus 139
Understanding the printer menus 140
Finishing menu
Understanding the printer menus 141
Quality menu
Understanding the printer menus 142
Utilities menu
XPS menu
PCL Emul menu
Understanding the printer menus 143
Understanding the printer menus 144
Tray Renumber
Understanding the printer menus 145
Understanding the printer menus 146
Html menu
Font Size
Scale
Image menu
Help menu
Understanding the printer menus 147
Menu item Description
Understanding the printer menus 148
Saving money and the environment
Using recycled paper
Saving paper and toner
Conserving supplies
Settings Settings General Settings Quiet Mode
Using Eco‑mode
Saving energy
Reducing printer noise
Settings General Settings Timeouts
Adjusting Sleep mode
Settings Settings General Settings Timeouts Sleep Mode
Saving money and the environment 151
Adjusting the brightness of the printer display
Using Hibernate mode
Click Settings General Settings Sleep Button Settings
Settings Settings General Settings
Click Settings General Settings
Using Schedule Power Modes
Click Settings General Settings Schedule Power Modes
Recycling
Recycling Lexmark packaging
Returning Lexmark cartridges for reuse or recycling
Saving money and the environment 154
Securing the printer
Back Exit Config Menu
Statement of Volatility
Erasing volatile memory
Lexmark security Web
Finding printer security information
Cleaning the printer
Cleaning the printer parts
Maintaining the printer
Maintaining the printer 157
Cleaning the scanner glass
Maintaining the printer 158
Close the scanner cover
Estimated number of remaining pages
Checking the status of parts and supplies
Maintaining the printer 159
Status/Supplies View Supplies
Ordering supplies
Using genuine Lexmark parts and supplies
Ordering toner cartridges
Maintaining the printer 160
Storing supplies
Ordering a maintenance kit
Ordering an ADF separator pad
Ordering an imaging unit
Replacing the toner cartridge
Replacing supplies
Page
Maintaining the printer 164
Replacing the imaging unit
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Before moving the printer
Moving the printer
Shipping the printer
Moving the printer to another location
Accessing the remote control panel
Finding advanced networking and administrator information
Setting up e‑mail alerts
Managing the printer
Viewing reports
Click Settings Print Settings Supply Notifications
Managing the printer 169
Notification Description
Restoring factory default settings
Notification Description Non Continuable Stop1,2
Replaced to continue printing
Avoiding jams
Clearing jams
Load paper properly
Clearing jams 171
Use recommended paper
Understanding jam messages and locations
Clearing jams 173
Jam access area Printer control panel message What to do
Clearing jams 174
‑page jam, open front door y.xx
Page
Page
Models, select Next Clear the jam, press OK
‑page jam, open rear door y.xx
‑page jam, clear standard bin y.xx
Clearing jams 179
‑page jam, remove tray 1 to clear duplex y.xx
‑page jam, open tray x y.xx
‑page jam, clear manual feeder y.xx
‑page jam, open automatic feeder top cover y.xx
Models, select Next Clear the jam, press OK
Understanding printer messages
Troubleshooting
Change paper source to paper size load orientation
Troubleshooting 185
Close front door
Complex page, some data may not have printed
Error reading USB hub. Remove hub
Error reading USB drive. Remove USB
Fax partition inoperative. Contact system administrator
Fax Station Name not set up. Contact system administrator
Imaging unit low 84.xy
Fax Station Number not set up. Contact system administrator
Imaging unit nearly low 84.xy
Imaging unit very low, x estimated pages remain 84.xy
Insufficient memory to support Resource Save feature
Insufficient memory, some held jobs will not be restored
Insufficient memory for Flash Memory Defragment operation
Insufficient memory, some Held Jobs were deleted
Load manual feeder with custom type name paper orientation
Troubleshooting 189
Load manual feeder with paper size paper orientation
Load paper source with custom string paper orientation
Troubleshooting 190
Maintenance kit low 80.xy
Load paper source with custom type name paper orientation
Load paper source with paper size paper orientation
Maintenance kit very low, x estimated pages remain 80.xy
Maintenance kit nearly low 80.xy
Network x software error
Memory full, cannot print faxes
Non‑Lexmark supply type, see User’s Guide 33.xy
No analog phone line connected to modem, fax is disabled
Not enough free space in flash memory for resources
Printer had to restart. Last job may be incomplete
Reinstall missing or unresponsive imaging unit 31.xy
Reinstall missing or unresponsive cartridge 31.xy
Remove paper from standard output bin
Replace all originals if restarting job
Replace cartridge, printer region mismatch 42.xy
Troubleshooting 194
Replace defective imaging unit 31.xy
Replace imaging unit, 0 estimated pages remain 84.xy
Troubleshooting 195
Scanner disabled by admin
Replace jammed originals if restarting job
Replace unsupported imaging unit 32.xy
Smtp server not set up. Contact system administrator
Serial option x error
Standard network software error
Scanner jam, remove all originals from the scanner 2yy.xx
Too many flash options installed
Standard USB port disabled
Supply needed to complete job
Too many trays attached
Weblink server not set up. Contact system administrator
Solving printer problems
Basic printer problems
Troubleshooting 198
Troubleshooting 199
Troubleshooting 200
Hardware and internal option problems
Printer display is blank
Cannot detect internal option
Troubleshooting 201
Tray problems
Action Yes Step Problem is solved Go to step
Step Problem is solved. Go to step
Troubleshooting 202
Paper feed problems
Action Yes Step Go to step Problem is solved
Jammed pages are not reprinted
Printing problems
Solving print problems
Paper jam message remains after jam is cleared
Incorrect characters print
Large jobs do not collate
Troubleshooting 204
Troubleshooting 205
Print jobs do not print
Click File Print Advanced Print As Image OK OK
Print job takes longer than expected
Troubleshooting 206
Printing slows down
Settings General Settings Print Recovery Page Protect Off
Settings General Settings Timeouts Print Timeout
Troubleshooting 208
Tray linking does not work
Unexpected page breaks occur
Troubleshooting 209
Print quality problems
Characters have jagged or uneven edges
Clipped pages or images
Compressed images appear on prints
Troubleshooting 210
Gray background on prints
Troubleshooting 211
Horizontal voids appear on prints
Troubleshooting 212
Incorrect margins on prints
Troubleshooting 213
Troubleshooting 214
Paper curl
Print irregularities
Troubleshooting 215
Print is too dark
Troubleshooting 216
Print is too light
Troubleshooting 217
Printer is printing blank pages
Troubleshooting 218
Printer is printing solid black pages
Troubleshooting 219
Repeating defects appear on prints
Troubleshooting 220
Troubleshooting 221
Shadow images appear on prints
Skewed print
Streaked horizontal lines appear on prints
Troubleshooting 222
Streaked vertical lines appear on prints
Troubleshooting 223
Toner fog or background shading appears on prints
Troubleshooting 224
Toner rubs off
Troubleshooting 225
Toner specks appear on prints
Transparency print quality is poor
Troubleshooting 226
Uneven print density
Vertical voids appear on prints
Copier does not respond
Solving copy problems
Troubleshooting 228
Scanner unit does not close
Poor copy quality
Partial document or photo copies
Troubleshooting 229
Solving fax problems
Fax function is not set up
Troubleshooting 230
Troubleshooting 231
Settings General Settings Run initial setup
Caller ID is not shown
Cannot send or receive a fax
Troubleshooting 232
Troubleshooting 233
Troubleshooting 234
Can receive but not send faxes
Troubleshooting 235
Troubleshooting 236
Solving scanner problems
Click Settings Fax Settings Analog Fax Setup
Received fax has poor print quality
Scanner does not respond
Scan job was not successful
Troubleshooting 238
Scanning takes too long or freezes the computer
Stamp or Overwrite
Poor scanned image quality
Troubleshooting 239
Troubleshooting 240
Embedded Web Server does not open
Partial document or photo scans
Contacting customer support
Tech Library
Mail
Live chat
Troubleshooting 242
Product information
Edition notice
Lexmark International, Inc All rights reserved
Licensing notices
Trademarks
244
Noise emission levels
Temperature information
Product disposal
245
Laser notice
Static sensitivity notice
Laser advisory label
246
Power consumption
Mode Description Power consumption Watts
247
Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
248
European Community EC directives conformity
Regulatory notices for telecommunication terminal equipment
249
250
251
Japanese telecom notice
Utilisation de ce produit en Suisse
Using this product in Switzerland
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Modular component notice
Regulatory notices for wireless products
Exposure to radio frequency radiation
Industry Canada Canada
254
Taiwan NCC RF notice statement
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
255
256
Patent acknowledgment
257
Lexmark International, Inc., Lexington, KY
258
Limited warranty service
259
Limitation of liability
250‑sheet tray installing 19 550‑sheet tray installing
Symbols
Index
Numerics
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Index 269 Wireless setup wizard using XPS menu