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Assistance
For assistance call toll free:
our website: www.senseo.com.
Information is available 24 hours a day, 7 days a week.
Troubleshooting guide
If you experience a problem with your Senseo coffee machine, you may find the solution in the table below. If the table does not provide the solution to your problem or if you have a question, see the chapter 'Assistance'.
Problem | Solution |
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The indicator light continues to blink slowly | You need to flush the coffee machine. See 'Preparing the machine for use'. | |||||
| You are using the Senseo coffee machine at an altitude higher than 2200 m/ | |||||
| 6800 ft. above sea level.This has caused the water in the machine to start | |||||
| boiling before it has reached the required temperature, which prevents the | |||||
| machine from functioning properly. Switch the machine off and do not use | |||||
| it at altitudes higher than 2200 m/6800 ft. above sea level. |
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The Senseo coffee machine does not | The coffee machine must be flushed with water before using it for the | |||||
produce coffee when used for the first time | first time, so that the boiler will be completely filled with water. Flush |
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| the coffee machine (see 'Preparing the machine for use') before you |
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| start brewing coffee. |
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The indicator light continues to blink rapidly | Make sure that the water reservoir has been properly placed; |
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| Make sure that there is enough water in the water reservoir (water |
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| level above the ° MIN level if you want to brew one 4.0 oz. cup and | |||||
| above °° if you want to brew one 8.0 oz. mug or two 4.0 oz. cups); | |||||
| Make sure that the ambient temperature is not lower than 10 | c | C/50 | c | F. | |
| If it is lower, the appliance will not function properly. |
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Water leaks from the coffee machine | Make sure that the lid is properly closed (the lever must be properly locked); | |||||
| Make sure that the water reservoir has not been filled beyond the MAX level; | |||||
Make sure that the sieve in the center of the coffee pod holder is not clogged. If it is, unclog the sieve by holding the coffee pod holder under a running tap. If necessary, you can use a soft brush, pin or a toothpick to unclog the sieve;
Make sure the coffee pod(s) has/have been put properly in the center of the coffee pod holder with the flat Senseo side up;
Make sure the sealing ring has not gotten stuck under the edge of the metal distribution disk (see drawing at the beginning of these instructions for use);
Make sure that the drip tray does not overflow. It is unlikely that it will overflow, but it is easier to empty when half full than full.
It is perfectly normal for some drops of water to spill onto the counter. This may happen, for instance, when you place or remove the water reservoir. Be careful when removing used coffee pods, for there may still be some water on the pods.
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