Troubleshooting
If you have a problem with your phone that you cannot solve by following these troubleshooting tips, contact your satellite or cellular service provider. (You may have different service providers for Globalstar satellite service and cellular service.)
Problem | Solution |
|
|
|
|
Turning the phone on | ■ Hold | for more than one second. |
■Check the battery installation.
■Recharge or replace the battery.
Charging the battery | ■ Install only QUALCOMM batteries. |
| ■ Check that the battery contacts are |
| clean and dry. |
| ■ Check the charger connection. |
| ■ If the battery does not charge at first, |
| remove the charger plug from the |
| phone, wait ten seconds, and then |
| reinsert the plug. |
| ■ Check the battery temperature. If it is |
| too warm, allow it to cool before |
| recharging it. |
| ■ Replace the battery if it is several |
| years old. |
|
|
Battery draining quickly | ■ Check that your Globalstar satellite |
| antenna is pointing straight up and |
| has a clear view of the sky to conserve |
| battery life. |
| ■ Set the backlight option to “off” (see |
| Backlight, page 42). |
| ■ Replace the battery if it is several |
| years old. |
| ■ Check the battery temperature. If |
| temperatures are too warm or too cold, |
| battery life is decreased. |
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