Troubleshooting

TROUBLESHOOTING

IS THE FREEZER WORKING AS YOU WANT?

Have you read through the instruction book ?

If you still have a problem, before calling our service organisation see if any of the tips below help.

The freezer will not work

1.Check plug is firmly positioned in the socket outlet and the power supply is switched on.

2.Check power supply with another appliance.

3.Check fuse/circuit breaker.

4.Check the door is closed properly.

The freezer is making a lot of noise

1.Check that the rear pipe work is clear of the wall, skirting board and other obstacles.

2.Check that all feet/wheels are firmly in contact with the floor and the freezer is level.

3.See ‘OPERATING SOUNDS’ overleaf.

The temperature is too warm

1.Turn the control wheel to a higher number. See CONTROLS section.

2.If the freezer is close to a heat source, move it to another location.

3.Check that there is enough ventilation around the freezer.

4.Check that the door has been closed properly.

The temperature is too cold

1.Turn the control wheel to a lower number. See CONTROLS section.

The red warning light will not go out

1.Has the freezer just been installed? If so, this is normal and the light will go out when the correct temperature has been reached.

2.Has the freezer just been loaded with a large quantity of food? If so, the light will go out when the correct temperature has been reached.

3.Check door has been closed properly.

The amber fast freeze indicator light is on

The fast freeze button has been left “on”. Remember to turn fast freeze off after 24 hours.

The freezer door is difficult to open

A well sealed freezer door can be difficult to open. This is partly due to the difference in temperature between the room and internal freezer compartment. If you have just closed the freezer door, it maybe particularly difficult to open again immediately. Wait 5 minutes for the internal and external pressure to equalise and try again.

Ice builds up rapidly inside the freezer

1.Check that nothing is stopping the door from closing properly.

2.Check that foods and liquids are covered to avoid the build up of moisture inside.

3.See ‘Defrosting’ in the CLEANING & MAINTENANCE section for advice.

The door will not close

Check to see if the appliance has a build up of ice which is stopping the door closing. If this is the case refer to ‘Defrosting’ in the CLEANING & MAINTENANCE section and defrost the appliance.

There has been a power failure

WARNING: Do not open the freezer compartment door.

If power failure lasts longer than the maximum conservation time (see USEFUL ADVICE section), food should either be cooked and eaten with 24 hours or cooked and refrozen.

If there is still a problem contact Hotpoint Service (see KEY CONTACTS back cover).