Product Warranty

This Warranty supercedes all other Product Warranties

LIMITED WARRANTY

This product is warranted to be free from defects in material and workmanship for a period of two (2) years or 15,000 cycles, whichever comes first, from the date of original purchase, except as noted below. During this period, we will repair or replace this product, at our option.

THE FOREGOING WARRANTY IS IN LIEU OF ANY OTHER WARRANTY OR CONDITION, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL INCLUDING WITHOUT LIMITATION ANY STATUTORY WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ANY LIABILITY IS EXPRESSLY LIMITED TO AN AMOUNT EQUAL TO THE PURCHASE PRICE PAID, AND ALL CLAIMS FOR SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE HEREBY EXCLUDED.

There is no warranty with respect to parts subject to wear, including without limitation: motor brushes, container and cutter assembly, clutches, bristle brushes, funnel, stainless steel cup, agitators, carafes, etc. This warranty extends only to the original purchaser and does not include any condition resulting from abuse, misuse, neglect, unauthorized repair, or use not in conformity with the printed directions. Always use this product in accordance with the printed directions. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state, or province to province. Some states do not allow limitations on implied warranties or special, incidental or consequential damages, so the foregoing limitations may not apply to you.

If you have a claim under this warranty please contact our TECHNICAL SERVICE DEPARTMENT at 1-866-285-1087 or 910-693-4277.(For faster service please have model, series, and type numbers ready for operator to assist you.) Reasonable proof of date of purchase must be presented; otherwise the effective date of the warranty will be based upon the date of manufacture plus ninety (90) days. You are responsible for paying shipping and handling charges to return the product to us.

Hamilton Beach Brands, Inc.

Commercial Technical Service

261 Yadkin Road

Southern Pines, NC 28387

Two-Year Express Care Service Program *

* Available only to end users located in the continental U.S., Alaska, and Hawaii

Hamilton Beach Commercial understands that your foodservice equipment is a crucial element in the profitability of your business. If your equipment breaks down, you would like repair that’s quick, convenient, and dependable. That’s why we provide the Express Care Service Program for this product while it’s under the Product Warranty. You’ll find that it’s better for your bottom line and your peace of mind.

Follow these three easy steps for quick, convenient and dependable ECSP repairs:

Step One: Dial 1-866-285-1087 toll-free to speak to a member of our highly trained technical service staff (hours Monday – Friday 8:00 AM – 5:00 PM EST). We will make an initial phone diagnosis.

Step Two. If it is determined that minimal on-site maintenance cannot be performed, Hamilton Beach Commercial will ship a replacement product to your location.

Step Three: Once the replacement unit is received, you send the troubled unit back to Hamilton Beach Commercial (we’ll provide the box and supporting materials to return the unit). Hamilton Beach Commercial will pay the freight cost for the returned unit.

NOTE: The warranty of the replacement unit will be prorated based on the time period remaining on the replaced unit.