DeLonghi ESAM6700 manual Troubleshooting

DISPLAYED MESSAGE	POSSIBLE CAUSE	REMEDY
GENERAL ALARM!	• The inside of the appliance is very dirty.	• Clean the inside of the appliance
		thoroughly as described in the section
		“Cleaning the inside of the machine”.
		If the message is still displayed after
		cleaning, contact customer services.
PRESS CLEAN	• Milk has been delivered recently and the	• Press the CLEAN button and keep it
BUTTON	tubes inside the milk container must be	pressed until the progress bar which
	cleaned.	appears on the display together with the
		message “Cleaning” is complete.
ADD PRE-GROUND	• The appliance is delivering a LONG	• Add a level measure of pre-ground
COFFEE!	coffee of more than 4.2 oz (125 ml).	coffee and confirm by pressing the OK
		icon.
Press OK

TROUBLESHOOTING

Below is a list of some of the possible malfunctions.

If the problem cannot be resolved as described, contact customer service.

PROBLEM				POSSIBLE CAUSE		REMEDY
The coffee is not hot				•	The cups have not been preheated.	•	Warm the cups by rinsing them with hot
							water.
				•	The brew group has cooled down	•	Before making coffee, rinse as described
					because 2-3 minutes have elapsed since		in the notes in the section “Preparing
					the last coffee was made.		coffee using coffee beans”.
The coffee is not				•	The coffee is ground too coarsely.	•	Turn the grinding adjustment knob one
creamy enough							click anticlockwise towards “1” while the
							coffee mill is in operation (fig. 11).
							Continue one click at a time until coffee
							delivery is satisfactory.
							The effect is only visible after delivering
							two coffees.
				•	Wrong type of coffee.	•	Use a type of coffee for espresso coffee
							makers.
The coffee is delivered				•	The coffee is ground too finely.	•	Turn the grinding adjustment knob
too slowly or a drop at							one click clockwise towards “7” while
							the coffee mill is in operation (fig. 11).
a time.
							Continue one click at a time until coffee
							delivery is satisfactory. The effect is only
							visible after delivering two coffees.
The coffee is delivered				•	The coffee is ground too coarsely.	•	Avoid turning the grinding coarseness
too quickly.							regulator excessively otherwise when
							you select two cups, the coffee may be
							delivered a drop at a time.
							The effect is only visible after delivering
							two coffees.
Coffee does not come				•	The spouts are blocked.	•	Clean the spouts with a toothpick (fig.
out of one of the							39).
spouts.
The	coffee	does	not	•	The holes in the spouts are clogged with	•	Clean the spouts with a toothpick,
come out of the spouts,					dry coffee dust.		sponge or hard bristled kitchen brush.
but	from	around	the	•	The coffee guide (A21) inside the service	•	Thoroughly clean the coffee guide
service door (A19).					door is blocked and cannot swing.		(A21), particularly near the hinges.

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