Novatel SMART ANTENNA user manual Customer Service, Contact Information, Firmware Updates

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Customer Service

Contact Information

If you have any questions or concerns regarding your SMART ANTENNA, please contact NovAtel Customer Service using any one of the following methods:

NovAtel GPS Hotline:

1-800-NOVATEL(U.S. or Canada)

 

403-295-4900 (International)

Fax:

403-295-4901

E-mail:

support@novatel.ca

Website:

www.novatel.com

Write:

NovAtel Inc. Customer Service Dept.

 

1120 - 68 Avenue NE

 

Calgary, Alberta, Canada

 

T2E 8S5

Before contacting NovAtel Customer Service regarding software concerns, please do the following:

1.Issue the NVM Reset command, Message ID# 99, with value 0 to reset all NVM. Your receiver automatically resets after the NVM erase has been completed.

(For details on individual commands and logs, refer to the SUPERSTAR II Firmware Reference Manual)

2.Log the following data requests to a file on your PC for 30 minutes:

Receiver Status, ID# 49

one shot

Navigation Data (ECEF), ID# 21

continuous

Ephemeris Data, ID# 22

continuous

Navigation Data (User), ID# 20

continuous

Measurement Block, ID# 23

1 Hz

Satellite Visibility, ID# 33

continuous

Fault Log, ID# 57

one shot

Channel Assignment, ID# 6

continuous

HW/SW Identification, ID# 45

one shot

 

 

3.Send the file containing the log to NovAtel Customer Service, using the support@novatel.ca e-mail address.

Firmware Updates

Firmware updates are firmware revisions to an existing model, which improves basic functionality of the GPS receiver. See also Appendix 6, Updating Receiver Firmware on Page 32.

Firmware upgrades are firmware releases, which increase basic functionality of the receiver from one model to a higher level model type. When available, upgrades may be purchased at a price, which is the difference between the two model types on the current NovAtel GPS Price List plus a nominal service charge.

If you need further information, please contact NovAtel using one of the methods given above.

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SMART ANTENNA User Manual Rev 6

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Contents Smart Antenna Proprietary Notice Proprietary NoticeTable of Contents Technical Specifications Smart Antenna Development Kit AppendicesFigures Tables Software License Warranty Software LicenseWarranty Policy Firmware Updates Customer ServiceContact Information FCC Notice EMC Common Regulatory TestingCE Notice Scope ForewordCongratulations Related PublicationsChapter IntroductionInterconnections InstallationSystem Components Installation Chapter Central Cable MountChapter Installation Open-Ended Smart Antenna CableMulti-Connector Smart Antenna Cable Cable Variations Power/Communication Port Smart Antenna LocationInstallation Overview Basic SetupTypical Operational Configuration Reference Description OperationGetting Started Serial Port Default SettingsCommunications with the Receiver Operation ChapterNon Volatile Memory Chapter OperationConfigurable Parameters Default ConfigurationReceiver States Self-Test Mode Operational StatesNavigation Mode Built-In Status Tests Datum SupportPositioning Modes of Operation GPS System ErrorsSingle-Point or Autonomous Satellite-Based Augmentation System Sbas Chapter Positioning Modes of OperationSbas Messages Sbas ReceiverPositioning Modes of Operation Chapter Troubleshooting Troubleshooting Chapter System Requirements Utility InstallationUpdating Receiver Firmware Registration KeyRegistration Key Accepted Starting Software and Options UpdateUpdating Receiver Firmware Chapter Programming Success Chapter Updating Receiver FirmwareSmart Antenna Dimensions Smart Antenna SpecificationsAppendix a Technical Specifications Performance aTechnical Specifications Appendix a Physical and EnvironmentalConnector Pin Assignments 1 RS-232Smart Antenna RS-232 6-Pin Connector Pinouts 2 RS-422 1PPS+Smart Antenna RS-422 Configurations ConnectionsOpen-Ended Smart Antenna Cable RS-232 6-Pin Open-Ended Smart Antenna CableMulti-Connector Smart Antenna Cable Setup and Operation Development KitStarView Software Installation Smart Antenna Development Kit Appendix BAppendix B Smart Antenna Development Kit Index CablesIndex OM-20000078 Rev 2005/06/09

SMART ANTENNA specifications

The Novatel SMART ANTENNA represents a significant advancement in positioning technology, designed to meet the growing demands of various applications, including surveying, agriculture, and autonomous vehicles. Its compact, all-in-one design integrates GNSS (Global Navigation Satellite System) antennas, a GNSS receiver, and advanced signal processing capabilities into a single unit, thereby streamlining deployment and operation.

One of the standout features of the Novatel SMART ANTENNA is its multi-frequency capability, which allows it to utilize signals from various GNSS constellations, including GPS, GLONASS, Galileo, and BeiDou. This multi-constellation approach enhances reliability and accuracy, even in challenging environments where signal obstructions may occur. The ability to process signals across multiple frequencies significantly reduces the impact of multipath interference and improves positional precision.

The SMART ANTENNA employs sophisticated technologies, such as Real-Time Kinematic (RTK) positioning, which provides centimeter-level accuracy. This makes it ideal for applications that require high precision, such as land surveying or precision agriculture, where slight positional errors can lead to significant discrepancies in output.

Another important characteristic of the Novatel SMART ANTENNA is its rugged, weather-resistant design, making it suitable for a variety of outdoor environments. It has been engineered to withstand harsh weather conditions, ensuring operational reliability and longevity. This durability is crucial for industries that rely on continuous and accurate positioning data.

Moreover, the device features an easy-to-use interface, simplifying setup and operation for users of all experience levels. Its robust connectivity options, including Bluetooth and serial communications, enable seamless integration with various devices and systems, allowing for versatile usage across multiple platforms.

The Novatel SMART ANTENNA is also equipped with built-in monitoring and diagnostic tools, providing users with real-time feedback on performance metrics. This empowers users to maintain optimal operation and troubleshoot issues as they arise.

In summary, the Novatel SMART ANTENNA is a cutting-edge solution that combines advanced GNSS technology, accurate RTK positioning, and a rugged design. It is an unparalleled choice for industries that demand reliable and precise positioning data, driving efficiency and enhancing workflow across various applications.