Mitel 6150 MCC manual 7RGLVSOD\WKHORJRQZLQGRZZKHQ2XWORRNRSHQV

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You can display the log on window when Outlook 2000 opens.

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The Options window appears. (See Figure 27.)

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Figure 27 Options window: Display 6150 MCC shortcuts

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Contents Yhuvlrq XQH Page Rqwhqwv 7RYLHZWKH0&&LQERZKHQ2XWORRNVWDUWVXS 9LHZLQJHPDLOKLVWRU\$SSHQGL$ 0LWHO1HWZRUNV0XOLWPHGLD &RQWDFW&HQWHU 0LWHO1HWZRUNV0 Configuration window, Employees tab appears. See Figure 7RFRQILJXUHHPSOR\HHVEmployee Properties window appears. See Figure Employee Properties windowEmployee Properties box appears. See Figure GLWLQJPSOR\HHV7RFRQILJXUHDJHQWV Agents window appears. See FigureAgent Properties window appears. See Figure Agent Properties windowAgent identification number can be from 1 to 7 digits Agent Properties window appear. See FigureName can be up to 50 characters 7RFRQILJXUHDJHQWJURXSV Agent Groups window appears. See FigureAgent Group Properties window appears. See Figure Agent group identification number must be 3 digitsHOHWLQJ$JHQW*URXSV 7RFRQILJXUHPHPEHUVRIDQDJHQWJURXS Agent Group Members window appears. See Figure7RFRQILJXUHTXHXHV Queues window appears. See FigureQueue Properties window appears. See Figure Queue Properties windowGLWLQJ4XHXHV 6HOHFWWKHTXHXH\RXZDQWWRGHOHWH 7RFRQILJXUHUHVSRQVHV Responses window appears. See FigureResponse Message Properties window appears. See Figure Response Message Properties windowGLWLQJ5HVSRQVHV 7RFRQILJXUH$FFRXQW&RGHV Account Code window appears. See FigureYour Site Configuration window Add Account Code window appears. See FigureGLWLQJDQ$FFRXQW&RGH Delete Account Code window appears. See Figure Delete Account Code window7RFRQILJXUH0DNH%XV\5HDVRQ&RGHV Make Busy Reason Codes window appears. See FigureYour Site Configuration window appears GLWLQJD0DNH%XV\5HDVRQ&RGHKDQJLQJ0&&RSWLRQV Options window appears. See Figure 7RFKDQJHWKH,3DGGUHVVDQGSRUWQXPEHUOutlook 2000 opens Options window appears 7RRSHQ2XWORRNInbox Microsoft Outlook window appears Advanced Options window appearsGo to my Agent Inbox folder 6150 MCC Startup Option Microsoft Outlook 6150 MCC Inbox Options window Go to my Agent Inbox folder 7RGLVSOD\0&&VKRUWFXWV Options window Display 6150 MCC shortcutsYou can display the log on window when Outlook 2000 opens 7RGLVSOD\WKHORJRQZLQGRZZKHQ2XWORRNRSHQV7RPDNH2XWORRN\RXUWRSZLQGRZZKHQDQHPDLODUULYHV Options window Make Outlook my top window7RGLUHFWHPDLOWRWKH0&&LQER Options window Go directly to my Agent Inbox folder7RFKDQJHWKH0&&HPDLODUULYDOVRXQGILOH Play this sound file6HWWLQJDJHQWDFWLRQV 6150 MCC logged on and available 7RVHWD0DNH%XV\5HDVRQ&RGH Set Make Busy7RUHPRYH0DNH%XV\ Morning Break5HVSRQGLQJWRDQHPDLO 7RVHWDQ$FFRXQW&RGH 6150 MCC Account Codes window appears. See Figure7RKROGDQHPDLO Hold6150 MCC Transfer window appears. See Figure 7RWUDQVIHUDQHPDLOYou can transfer an e-mail to an agent or to a queue 6150 MCC Outlook Plugin window appears. See Figure 7RVHW1R5HSO\1HHGHG7RVHQGDUHSO\ 7RYLHZHPDLOKLVWRU\ 6150 MCC e-mail response windowClient History tab Display Current Case Display Entire History Message ID box appears. See Figure Display Specific E-mail Message IDDisplay Specific E-mail Display Current E-mail 7RFUHDWHDWHPSODWH Create New Folder window appears. See FigureUntitled Discussion window appears Support Discussion window6150 MCC e-mail window appears. See Figure 6150 MCC e-mail window7RYLHZ0LQL4XHXH1RZ6WDWV List of queues available appears. See FigureReplies window appears with the e-mail replies listed 7RYLHZWKHUHSRVLWRU\Originals window appears with the e-mails listed $SSHQGL$ Name is the queue name. For example, the name might be Q17HUPLQRORJ\ Public folder name is the windows user name

6150 MCC specifications

The Mitel 6150 MCC (Multi-Cell Controller) is a sophisticated solution designed to enhance communication and collaboration within organizations. This cutting-edge device serves as a powerful management system for wireless telephony, enabling seamless connectivity and an array of advanced features tailored to meet the demands of modern businesses.

One of the key features of the Mitel 6150 MCC is its ability to provide extensive coverage for wireless telephony. By efficiently managing multiple access points, the device ensures excellent call quality and reliability across a wide area, allowing employees to remain connected whether they are in the office or on the go. This scalability makes it ideal for businesses that experience fluctuations in workforce size or require mobility from their employees.

The Mitel 6150 utilizes Voice over IP (VoIP) technology, enabling high-quality voice calls over the Internet. This integration not only reduces communication costs but also simplifies the implementation of advanced telephony features such as call forwarding, voicemail, and conference calling. Users can make and receive calls from their desk phones, mobile devices, or computers, providing unmatched flexibility and efficiency.

In addition to VoIP, the Mitel 6150 MCC supports a range of wireless protocols, enhancing its overall functionality. The device is compatible with various handsets and mobile devices, making it versatile for diverse business environments. Its robust security features ensure that communication remains safe, with encryption protocols protecting sensitive information from unauthorized access.

The Mitel 6150 MCC also incorporates an intuitive user interface, making it easy to manage settings, monitor system performance, and access features. Administrators can seamlessly configure the system to their organization’s requirements, enabling them to optimize performance and manage resources efficiently.

Furthermore, the Mitel 6150 offers sophisticated reporting and analytics capabilities. Businesses can gain insights into call patterns and user behavior, allowing for informed decisions that improve communication strategies and operational efficiency.

In summary, the Mitel 6150 MCC is a powerful multi-cell management solution that combines advanced features, robust technologies, and user-friendly characteristics. With its support for VoIP, versatile compatibility, and comprehensive management capabilities, it is positioned as a leading choice for organizations seeking to enhance their telecommunication capabilities and ensure a seamless communication experience for their workforce.