Mitel 6150 MCC manual $Sshqgl$, Name is the queue name. For example, the name might be Q1

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The enable external interflow check box allows you to direct incoming e-mail to an e-mail address.

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The external interflow address is the e-mail address the incoming e-mail is directed to.

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The hold requeue time is the length of time the e-mail message will sit in the assigned agent’s queue before a warning is flashed to indicate that the e-mail message will soon be reassigned to another agent’s queue if not answered.

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The interflow queue is the queue the e-mail message is directed to when it first arrives at a company’s e-mail address.

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The interflow is the path along which the e-mail message is directed. The interflow time is the length of time the e-mail message will wait in the queue that the interflow directed it to. If the interflow timer expires, the call is removed from the original queue and re-directed to another answering point, such as a trunk. This ensures the e-mail message does not go unanswered for long.

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The name is the queue name. For example, the name might be Q1.

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The node is where 6150 MCC and 6110 CCM organizes and distributes e-mail and phone calls throughout your company. If your company is large, you might have several nodes.

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6150 MCC knows which agent answered which e-mail. If a customer has already received a response from an agent but has further questions, the customer’s next e-mail is directed back to the original agent. However, that agent might not be available. The non available request timeout time is the length of time the e-mail will sit in the original agent’s queue before being forwarded to another agent. If the non available request timeout is 60 minutes, and an e-mail is sent after office hours, then the e-mail would, of course, be forwarded to another agent.

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The overflow agent group is the agent group that an e-mail message is forwarded to because the e- mail message was not answered by the primary agent group within a set period of time (the overflow time). The e-mail message is placed in the queue of the overflow agent group in addition to keeping its place in the first queue. The first available agent in either group answers the call.

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Contents Yhuvlrq XQH Page Rqwhqwv 9LHZLQJHPDLOKLVWRU\ 7RYLHZWKH0&&LQERZKHQ2XWORRNVWDUWVXS$SSHQGL$ 0LWHO1HWZRUNV0XOLWPHGLD &RQWDFW&HQWHU 0LWHO1HWZRUNV0 7RFRQILJXUHHPSOR\HHV Configuration window, Employees tab appears. See FigureEmployee Properties window Employee Properties window appears. See FigureGLWLQJPSOR\HHV Employee Properties box appears. See FigureAgents window appears. See Figure 7RFRQILJXUHDJHQWVAgent Properties window Agent Properties window appears. See FigureAgent Properties window appear. See Figure Name can be up to 50 charactersAgent identification number can be from 1 to 7 digits Agent Groups window appears. See Figure 7RFRQILJXUHDJHQWJURXSVAgent group identification number must be 3 digits Agent Group Properties window appears. See FigureHOHWLQJ$JHQW*URXSV Agent Group Members window appears. See Figure 7RFRQILJXUHPHPEHUVRIDQDJHQWJURXSQueues window appears. See Figure 7RFRQILJXUHTXHXHVQueue Properties window Queue Properties window appears. See FigureGLWLQJ4XHXHV 6HOHFWWKHTXHXH\RXZDQWWRGHOHWH Responses window appears. See Figure 7RFRQILJXUHUHVSRQVHVResponse Message Properties window Response Message Properties window appears. See FigureGLWLQJ5HVSRQVHV Account Code window appears. See Figure 7RFRQILJXUH$FFRXQW&RGHVAdd Account Code window appears. See Figure Your Site Configuration windowGLWLQJDQ$FFRXQW&RGH Delete Account Code window Delete Account Code window appears. See FigureMake Busy Reason Codes window appears. See Figure 7RFRQILJXUH0DNH%XV\5HDVRQ&RGHVGLWLQJD0DNH%XV\5HDVRQ&RGH Your Site Configuration window appearsKDQJLQJ0&&RSWLRQV 7RFKDQJHWKH,3DGGUHVVDQGSRUWQXPEHU Outlook 2000 opensOptions window appears. See Figure Advanced Options window appears 7RRSHQ2XWORRNInbox Microsoft Outlook window appears Options window appearsGo to my Agent Inbox folder 6150 MCC Startup Option Microsoft Outlook 6150 MCC Inbox Options window Go to my Agent Inbox folder Options window Display 6150 MCC shortcuts 7RGLVSOD\0&&VKRUWFXWV7RGLVSOD\WKHORJRQZLQGRZZKHQ2XWORRNRSHQV You can display the log on window when Outlook 2000 opensOptions window Make Outlook my top window 7RPDNH2XWORRN\RXUWRSZLQGRZZKHQDQHPDLODUULYHVOptions window Go directly to my Agent Inbox folder 7RGLUHFWHPDLOWRWKH0&&LQERPlay this sound file 7RFKDQJHWKH0&&HPDLODUULYDOVRXQGILOH6HWWLQJDJHQWDFWLRQV 6150 MCC logged on and available Set Make Busy 7RVHWD0DNH%XV\5HDVRQ&RGHMorning Break 7RUHPRYH0DNH%XV\5HVSRQGLQJWRDQHPDLO 6150 MCC Account Codes window appears. See Figure 7RVHWDQ$FFRXQW&RGHHold 7RKROGDQHPDLO7RWUDQVIHUDQHPDLO You can transfer an e-mail to an agent or to a queue6150 MCC Transfer window appears. See Figure 7RVHW1R5HSO\1HHGHG 7RVHQGDUHSO\6150 MCC Outlook Plugin window appears. See Figure 6150 MCC e-mail response window 7RYLHZHPDLOKLVWRU\Client History tab Display Current Case Display Entire History Display Specific E-mail Message ID Message ID box appears. See FigureDisplay Specific E-mail Display Current E-mail Create New Folder window appears. See Figure 7RFUHDWHDWHPSODWHSupport Discussion window Untitled Discussion window appears6150 MCC e-mail window 6150 MCC e-mail window appears. See FigureList of queues available appears. See Figure 7RYLHZ0LQL4XHXH1RZ6WDWV7RYLHZWKHUHSRVLWRU\ Originals window appears with the e-mails listedReplies window appears with the e-mail replies listed Name is the queue name. For example, the name might be Q1 $SSHQGL$7HUPLQRORJ\ Public folder name is the windows user name

6150 MCC specifications

The Mitel 6150 MCC (Multi-Cell Controller) is a sophisticated solution designed to enhance communication and collaboration within organizations. This cutting-edge device serves as a powerful management system for wireless telephony, enabling seamless connectivity and an array of advanced features tailored to meet the demands of modern businesses.

One of the key features of the Mitel 6150 MCC is its ability to provide extensive coverage for wireless telephony. By efficiently managing multiple access points, the device ensures excellent call quality and reliability across a wide area, allowing employees to remain connected whether they are in the office or on the go. This scalability makes it ideal for businesses that experience fluctuations in workforce size or require mobility from their employees.

The Mitel 6150 utilizes Voice over IP (VoIP) technology, enabling high-quality voice calls over the Internet. This integration not only reduces communication costs but also simplifies the implementation of advanced telephony features such as call forwarding, voicemail, and conference calling. Users can make and receive calls from their desk phones, mobile devices, or computers, providing unmatched flexibility and efficiency.

In addition to VoIP, the Mitel 6150 MCC supports a range of wireless protocols, enhancing its overall functionality. The device is compatible with various handsets and mobile devices, making it versatile for diverse business environments. Its robust security features ensure that communication remains safe, with encryption protocols protecting sensitive information from unauthorized access.

The Mitel 6150 MCC also incorporates an intuitive user interface, making it easy to manage settings, monitor system performance, and access features. Administrators can seamlessly configure the system to their organization’s requirements, enabling them to optimize performance and manage resources efficiently.

Furthermore, the Mitel 6150 offers sophisticated reporting and analytics capabilities. Businesses can gain insights into call patterns and user behavior, allowing for informed decisions that improve communication strategies and operational efficiency.

In summary, the Mitel 6150 MCC is a powerful multi-cell management solution that combines advanced features, robust technologies, and user-friendly characteristics. With its support for VoIP, versatile compatibility, and comprehensive management capabilities, it is positioned as a leading choice for organizations seeking to enhance their telecommunication capabilities and ensure a seamless communication experience for their workforce.
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