Mitel 6150 MCC manual Public folder name is the windows user name

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The overflow time is the length of time an e-mail will sit in the primary agent group queue before also being forwarded to a overflow agent group.

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The primary agent group is the group assigned to answer a particular e-mail message first.

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Priority assigns priority to queues. The highest priority is 1, and the lowest priority is 10. This allows you to answer queues of higher priority first.

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The public folder name is the windows user name.

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The public mail address is the company e-mail address. This is the address the customers will use to e-mail you.

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The reporting number is assigned for reporting purposes. This report number is referenced when creating a report about e-mail data from a particular queue. A queue reporting number must start with P and have three digits following. For example, the reporting number for a queue might be P123.

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The requeue time is the length of time the e-mail will sit in the assigned agent’s queue before it is assigned to another agent’s queue.

When an agent receives an e-mail message and fails to respond to the e-mail after X seconds, 6150 MCC places the agent in Make Busy and the e-mail message is requeued (placed back in queue). This requeued e-mail message has priority over the others and will be the next e-mail message answered.

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The response message is a message that is automatically sent to the client upon receipt of the clients e-mail. For example, “Thank you for your interest in prairieFyre Software. We have received your e-mail, and it is being handled by one of our agents. Please expect a reply shortly.” The response message is created with the Responses tab.

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The term service level is the turn-around-time goal. For example, if the service level is 20 minutes, the agents provided excellent service if they can respond to all e-mails within 20 minutes of receiving them.

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Contents Yhuvlrq XQH Page Rqwhqwv 9LHZLQJHPDLOKLVWRU\ 7RYLHZWKH0&&LQERZKHQ2XWORRNVWDUWVXS$SSHQGL$ 0LWHO1HWZRUNV0XOLWPHGLD &RQWDFW&HQWHU 0LWHO1HWZRUNV0 7RFRQILJXUHHPSOR\HHV Configuration window, Employees tab appears. See FigureEmployee Properties window Employee Properties window appears. See FigureGLWLQJPSOR\HHV Employee Properties box appears. See FigureAgents window appears. See Figure 7RFRQILJXUHDJHQWVAgent Properties window Agent Properties window appears. See FigureAgent identification number can be from 1 to 7 digits Agent Properties window appear. See FigureName can be up to 50 characters Agent Groups window appears. See Figure 7RFRQILJXUHDJHQWJURXSVAgent group identification number must be 3 digits Agent Group Properties window appears. See FigureHOHWLQJ$JHQW*URXSV Agent Group Members window appears. See Figure 7RFRQILJXUHPHPEHUVRIDQDJHQWJURXSQueues window appears. See Figure 7RFRQILJXUHTXHXHVQueue Properties window Queue Properties window appears. See FigureGLWLQJ4XHXHV 6HOHFWWKHTXHXH\RXZDQWWRGHOHWH Responses window appears. See Figure 7RFRQILJXUHUHVSRQVHVResponse Message Properties window Response Message Properties window appears. See FigureGLWLQJ5HVSRQVHV Account Code window appears. See Figure 7RFRQILJXUH$FFRXQW&RGHVAdd Account Code window appears. See Figure Your Site Configuration windowGLWLQJDQ$FFRXQW&RGH Delete Account Code window Delete Account Code window appears. See FigureMake Busy Reason Codes window appears. See Figure 7RFRQILJXUH0DNH%XV\5HDVRQ&RGHVGLWLQJD0DNH%XV\5HDVRQ&RGH Your Site Configuration window appearsKDQJLQJ0&&RSWLRQV Options window appears. See Figure 7RFKDQJHWKH,3DGGUHVVDQGSRUWQXPEHUOutlook 2000 opens Inbox Microsoft Outlook window appears 7RRSHQ2XWORRNOptions window appears Advanced Options window appearsGo to my Agent Inbox folder 6150 MCC Startup Option Microsoft Outlook 6150 MCC Inbox Options window Go to my Agent Inbox folder Options window Display 6150 MCC shortcuts 7RGLVSOD\0&&VKRUWFXWV7RGLVSOD\WKHORJRQZLQGRZZKHQ2XWORRNRSHQV You can display the log on window when Outlook 2000 opensOptions window Make Outlook my top window 7RPDNH2XWORRN\RXUWRSZLQGRZZKHQDQHPDLODUULYHVOptions window Go directly to my Agent Inbox folder 7RGLUHFWHPDLOWRWKH0&&LQERPlay this sound file 7RFKDQJHWKH0&&HPDLODUULYDOVRXQGILOH6HWWLQJDJHQWDFWLRQV 6150 MCC logged on and available Set Make Busy 7RVHWD0DNH%XV\5HDVRQ&RGHMorning Break 7RUHPRYH0DNH%XV\5HVSRQGLQJWRDQHPDLO 6150 MCC Account Codes window appears. See Figure 7RVHWDQ$FFRXQW&RGHHold 7RKROGDQHPDLO6150 MCC Transfer window appears. See Figure 7RWUDQVIHUDQHPDLOYou can transfer an e-mail to an agent or to a queue 6150 MCC Outlook Plugin window appears. See Figure 7RVHW1R5HSO\1HHGHG7RVHQGDUHSO\ 6150 MCC e-mail response window 7RYLHZHPDLOKLVWRU\Client History tab Display Current Case Display Entire History Display Specific E-mail Message ID Message ID box appears. See FigureDisplay Specific E-mail Display Current E-mail Create New Folder window appears. See Figure 7RFUHDWHDWHPSODWHSupport Discussion window Untitled Discussion window appears6150 MCC e-mail window 6150 MCC e-mail window appears. See FigureList of queues available appears. See Figure 7RYLHZ0LQL4XHXH1RZ6WDWVReplies window appears with the e-mail replies listed 7RYLHZWKHUHSRVLWRU\Originals window appears with the e-mails listed Name is the queue name. For example, the name might be Q1 $SSHQGL$7HUPLQRORJ\ Public folder name is the windows user name

6150 MCC specifications

The Mitel 6150 MCC (Multi-Cell Controller) is a sophisticated solution designed to enhance communication and collaboration within organizations. This cutting-edge device serves as a powerful management system for wireless telephony, enabling seamless connectivity and an array of advanced features tailored to meet the demands of modern businesses.

One of the key features of the Mitel 6150 MCC is its ability to provide extensive coverage for wireless telephony. By efficiently managing multiple access points, the device ensures excellent call quality and reliability across a wide area, allowing employees to remain connected whether they are in the office or on the go. This scalability makes it ideal for businesses that experience fluctuations in workforce size or require mobility from their employees.

The Mitel 6150 utilizes Voice over IP (VoIP) technology, enabling high-quality voice calls over the Internet. This integration not only reduces communication costs but also simplifies the implementation of advanced telephony features such as call forwarding, voicemail, and conference calling. Users can make and receive calls from their desk phones, mobile devices, or computers, providing unmatched flexibility and efficiency.

In addition to VoIP, the Mitel 6150 MCC supports a range of wireless protocols, enhancing its overall functionality. The device is compatible with various handsets and mobile devices, making it versatile for diverse business environments. Its robust security features ensure that communication remains safe, with encryption protocols protecting sensitive information from unauthorized access.

The Mitel 6150 MCC also incorporates an intuitive user interface, making it easy to manage settings, monitor system performance, and access features. Administrators can seamlessly configure the system to their organization’s requirements, enabling them to optimize performance and manage resources efficiently.

Furthermore, the Mitel 6150 offers sophisticated reporting and analytics capabilities. Businesses can gain insights into call patterns and user behavior, allowing for informed decisions that improve communication strategies and operational efficiency.

In summary, the Mitel 6150 MCC is a powerful multi-cell management solution that combines advanced features, robust technologies, and user-friendly characteristics. With its support for VoIP, versatile compatibility, and comprehensive management capabilities, it is positioned as a leading choice for organizations seeking to enhance their telecommunication capabilities and ensure a seamless communication experience for their workforce.
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