Questions?
Use this problem solver!
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| The Problem Solver |
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| Professional Range Hood |
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| PROBLEM | POSSIBLE CAUSE |
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| THE HALOGEN/ | • The lamp or socket may be defective or a wire could be |
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| HEAT LAMP DOES | disconnected. |
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| NOT WORK | 1. Do some |
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| the socket of a lamp that does work (the heat lamp will fit in the |
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| halogen socket for the purpose of checking it). Does it work now? |
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| If no, the lamp is defective. If your hood is still |
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| GE service and ask them to mail out a new lamp. State clearly |
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| whether you need the halogen or the heat lamp. Lamps on this |
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| product are covered by warranty and are cataloged. If the hood is |
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| no longer covered by warranty, reference the Care and Cleaning |
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| section of this manual to see lamp requirements. Lamps can be |
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| purchased at home building stores, specialty lighting stores or |
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| through GE Parts. Reference the defective lamp for information |
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| as well. |
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| 2. If you placed the lamp in a working socket and it does |
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| illuminate, the original socket may be defective or a wire |
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| may be disconnected. Call GE for service. |
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| PART IS MISSING/ | • In the unlikely event that a part would be missing, damaged or |
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| DAMAGED/ | defective, we can serve you, the consumer, quickly by mailing these |
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| DEFECTIVE | parts to you. We have identified several |
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| These include: |
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| Lamps, lamp bezels, filters, baffles, grease trays, knobs, utensil rods, |
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| Owner's Manual and Installation Instructions. |
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| Call GE service and carefully describe your model number and the |
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| part you need. The model number is located inside the hood |
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| chassis, behind the filter/baffle. |
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| DUCT COVER IS | • The duct cover is not included with the hood. It must be purchased |
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| MISSING | as an accessory. |
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| – 6″ duct cover for use with a 30″ or 36″ |
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| – 12″ duct cover for use with a 30″ or 36″ |
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| – 6″ duct cover for use with a 48″ |
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| – 12″ duct cover that works with a 48″ |
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| Call GE Parts. See Consumer Service page in this manual for a list |
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| of phone numbers. |
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| INSTALLATION | • We provide a 10″ round, vertical duct transition. This part can |
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| PART IS MISSING/ | be mailed out to the hood installer if it is in some way unusable. |
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| DAMAGED/ | All other duct transitions, elbows, etc must be purchased locally. |
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| DEFECTIVE | We can also mail out many other parts that come with the hood to |
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| your installer. Call GE Service. See Consumer Service page in this |
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| manual for a list of phone numbers. Ask them to mail the parts |
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