GE 49-8627, JVM290AV, JVM290WV, 164D2966P147 warranty QUESTIONS? USE this Problem Solver

		QUESTIONS?
	USE THIS PROBLEM SOLVER
PROBLEM		POSSIBLE CAUSE
OVEN WILL NOT		• A fuse in your home may be blown or the circuit breaker tripped. Replace fuse or
COME ON		reset circuit breaker.
		• Unplug your microwave/convection oven, then plug it back in.
		• Make sure 3-prong plug on oven is fully inserted into wall receptacle.
CONTROL PANEL		• Door not securely closed.
LIGHTED, YET OVEN		• START pad must be touched after entering cooking selection.
WILL NOT START		• Another selection entered already in oven and CLEAR/OFF pad not touched
		to cancel it.
		• Make sure you have entered cooking time or temperature after touching one of the
		cooking pads.
		• CLEAR/OFF pad was touched accidentally. Reset cooking program and touch
		START pad.
		• Temperature probe not inserted properly or not being used during Combination
		Roast or Temp Cook/Hold.
		• Make sure you have entered a desired finished food temperature or oven temperature
		after setting temperature cooking programs.
		• Make sure you have entered a code number after touching Sensor COOK.
“PRObE” APPEARS		• Temperature probe is missing or not plugged in securely when using cooking
ON DISPLAY		functions that measure food temperature.
		• Temperature probe is inserted for a program that does not use the probe.
“Error” APPEARS		• During Cook, Reheat, Beverage or Popcorn program, the door was opened before
ON DISPLAY		steam could be detected, or steam was not detected in maximum time.
“HOT” APPEARS		• This is normal when the temperature inside the oven is greater than 200 degrees and
ON DISPLAY		the door is opened.
		• One of the sensor cooking pads was touched when the temperature inside the oven
		was greater than 200 degrees. These features will not operate when the oven is hot.
FLOOR OF THE		• The cooktop lamp is located directly below the oven floor. When the lamp is on,
OVEN IS WARM,		the heat it produces makes the oven floor get warm. This is normal.
EVEN WHEN THE
OVEN HAS NOT
BEEN USED
		All these things are normal with your microwave oven:

•Steam or vapor escaping from around the door.

•Light reflection around door or outer case.

•Dimming oven light and change in blower sound may occur while operating at power levels other than high.

•Dull thumping sound while oven is operating.

•Some TV-Radio interference might be noticed while using your microwave oven. It’s similar to the interference caused by other small appliances and does not indicate a problem with your oven.

If you need more help...call, toll free: GE Answer Center® / 800.626.2000 / consumer information service

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