GE PNSF39Z01 Before you call for service…, Problem Possible Causes What To Do No soft water

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Before you call for service…

Troubleshooting Tips

Save time and money! Review the chart on this page first and you may not need to call for service.

NO SOFT WATERMost Common Problems:

Check the following before calling for service

Salt in softener...at least 1/3 full.

By pass valve in “Service” position. Knob should be in the OUT position.

Check hardness setting in control. Verify hardness of supply water. Water hardness can vary throughout the year (see Programming the Control section).

Salt Bridge, water not in contact with salt (see Breaking a Salt Bridge section).

Problem

Possible Causes

What To Do

 

 

 

No soft water

Faucet or fixture where sample was

To conserve salt, the installer may have isolated some fixtures

 

taken not plumbed to soft water.

(outside faucets, toilets, etc.) from soft water. From the outlet

 

NOTE: Be sure sample is from a faucet

of the water softening system, trace the water flow path,

 

that does not mix soft and hard water.

in house plumbing. If soft water is not directed to a faucet

 

For example, a single lever kitchen faucet,

or fixture where wanted, consult a plumber.

 

if the cold side is plumbed to hard water

 

No salt in the brine tank or salt bridged

Check for a salt bridge or, if the tank is empty, refill with recommended salt. Press (for 3 seconds) the TOUCH or HOLD button to start an immediate regeneration and restore soft water supply.

Transformer unplugged at wall outlet or power cable to softener not connected. Fuse blown or circuit breaker popped on circuit to electrical outlet. Electrical outlet on a circuit that

can be switched off.

Check for a loss of electrical power to the water softening system, due to any of these conditions and correct as needed. With the power supply restored, observe the faceplate time display and read Program Memory section. NOTE: The electrical outlet for the softener should be continuously live so it cannot be accidentally switched off.

Manual bypass valve in bypass position Be sure the bypass valve stem is positioned properly, with the knob in the OUT position. Observe instructions on the decal at the end of the stem.

Valve drain hose pinched, plugged, elevated too high or otherwise restricted

Any restriction in this drain hose may prevent proper operation of the nozzle and venturi and reduce or prevent brine draw during regenerations.

Nozzle and venturi dirty, incorrectly assembled or damaged

Refer to Cleaning the Nozzle and Venturi Assembly instructions. With water pressure to the water softening system off, take the nozzle assembly apart. Inspect, clean and replace as needed. Any foreign particle(s), scratches, nicks, etc., in the passages can prevent operation. Be sure holes in the gasket are centered over holes in the housing.

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Contents Water Softeningsystem Two easy ways to register your appliance Congratulations You are Now Part of the GE FamilySafety Precautions Unpacking and Inspection Installation instructionsImportant Installation Recommendations Tools and Materials Required for Installation Plan How You Will Install the SoftenerWhere to Install the Softener Optional 3-Valve Bypass Installation Illustration Typical Installation IllustrationInstall Bypass Valve Step-by-step installation instructions4A. Connecting a Rigid Valve Drain Tube Set water hardness number Programming the ControlSet present time of day Sanitizing Procedures Model GE Profile Performance PNSF39Z Specifications/DimensionsAbout the water softener system Breaking a Salt Bridge Cleaning the Nozzle and Venturi Assembly Feature Program Memory Normal Operation, Timer DisplayFeature Optional Recharge Controls About water softener system Feature/Service Automatic Electronic DiagnosticsFeature Other Data Displays To remove an error code 1 Unplug transformerNo Soft Water Timer/Softener, Service Checkout ProcedureOpen a Nearby Soft Water Faucet If the water softening system does not draw brine, check SET Service Regeneration and Heavy Duty BackwashTime Checking the Salt Storage Level and Refilling Care and cleaning of the water softening systemCleaning Iron Out of the Water Softening System Problem Possible Causes What To Do No soft water Before you call for service…Water is blue color After installation Water softening systemNot using any salt Water feels slipperyResin beads showing After installationIs cloudy Error Code on control Salty tasting waterPage We’ll Cover Any Appliance. Anywhere. Anytime Consumer Product Ownership Registration Parts list 153 Parts catalog Spacer Page Page Warrantor General Electric Company. Louisville, KY GE Water Softening System WarrantyFor The Period GE Will Replace What GE Will Not CoverGE Answer Center Service Telephone Numbers
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PNSF39Z01 specifications

The GE PNSF39Z01 is a top-of-the-line smart refrigerator that seamlessly combines advanced technology with energy efficiency, providing an elevated user experience in modern kitchens. Designed by General Electric, a leader in home appliance innovation, this refrigerator boasts an array of features aimed at maximizing convenience and functionality.

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