Before You Call For Service…

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
	Possible Causes	What To Do

Surface units will not	Improper cookware	• Use pans which are flat and match the diameter
maintain a rolling boil	being used.	of the surface unit selected.
or cooking is not
fast enough

Surface units do	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
not work properly	blown or the circuit breaker
	tripped.

	Cooktop controls	• Check to see the correct control is set for the surface
	improperly set.	unit you are using.

Surface unit stops		• This is normal. The unit is still on and hot.
glowing when turned
to a lower setting

Scratches (may appear	Incorrect cleaning	• Scratches are not removable. Tiny scratches will become
as cracks) on cooktop	methods being used.	less visible in time as a result of cleaning.
glass surface	Cookware with rough bottoms	• To avoid scratches, use the recommended cleaning
	being used or coarse particles	procedures. Make sure bottoms of cookware are clean
	(salt or sand) were between	before use, and use cookware with smooth bottoms.
	the cookware and the surface
	of the cooktop.
	Cookware has been slid
	across the cooktop surface.

Areas of discoloration	Food spillovers not cleaned	• See the Cleaning the glass cooktop section.
on the cooktop	before next use.

	Hot surface on a model	• This is normal. The surface may appear discolored
	with a light-colored glass	when it is hot. This is temporary and will disappear
	cooktop.	as the glass cools.

Plastic melted to	Hot cooktop came into	• See the Glass surface—potential for permanent damage
the surface	contact with plastic placed	section in the Cleaning the glass cooktop section.
	on the hot cooktop.

Pitting (or indentation)	Hot sugar mixture spilled	• Call a qualified technician for replacement.
of the cooktop	on the cooktop.

Frequent cycling	Improper cookware	• Use only flat cookware to minimize cycling.
off and on of	being used.
surface units

Control signals after	You forgot to enter a	• Touch the Bake pad and desired temperature or the
entering cooking time	bake temperature or	Self Clean pad and desired clean time.
or delay start	cleaning time.

EER2001, EER4000, EER2002, EER4001, JB640 specifications

The GE JB660, JB650, JB640, EER4001, and EER2002 are a series of advanced electric ranges and cooking appliances manufactured by General Electric. Each model showcases a range of features and technologies that enhance the cooking experience by combining performance with user-friendly design.

The GE JB660 offers a sleek, modern design with a spacious oven capacity that provides ample room for multiple dishes. One of its standout features is the convection cooking technology, which promotes even heat distribution and reduces cooking times. The range also includes a built-in air fryer mode, allowing users to achieve crispy, fried textures with less oil. The self-cleaning option simplifies maintenance, while the Wi-Fi connectivity allows users to control the oven remotely, making it convenient for multitasking home cooks.

The GE JB650 is another impressive model, known for its versatility and efficiency. This range features a smooth-top cooking surface that heats up quickly and is easy to clean. The JB650's oven incorporates an industry-leading temperature management system, ensuring precision cooking for a variety of dishes. Additionally, it includes steam-cleaning capabilities, which make it easier to maintain the oven's cleanliness without harsh chemicals.

The GE JB640 shares many similar features with its counterparts but focuses on fan-favorite innovations. It offers dual-element baking, which optimizes heat circulation for perfect baking results. The range also incorporates a warming drawer, allowing users to keep food at the ideal serving temperature. Moreover, its stylish design and intuitive controls make it a great addition to any kitchen.

On the other hand, the EER4001 and EER2002 models are primarily designed for ventilation and air quality, emphasizing efficiency and functionality. The EER4001 features a powerful exhaust fan designed to eliminate smoke, steam, and odors from the kitchen, providing a cleaner cooking environment. Its variable speed settings enable users to adjust the airflow as needed.

The EER2002, designed for those who prioritize both style and performance, integrates seamlessly into modern kitchens. It offers quiet operation while still effectively managing air quality. With sleek lines and a minimalist aesthetic, both EER models represent a blend of form and function.

Overall, GE’s JB660, JB650, JB640, EER4001, and EER2002 models demonstrate the company’s commitment to creating innovative cooking appliances that cater to diverse culinary needs, making them ideal choices for homeowners seeking performance, reliability, and contemporary design.