GE JGP628, JGP328, JGP962, JGP933, JGP963, JGP932 owner manual Before you call for service…

Before you call for service… www.GEAppliances.com

Troubleshooting Tips

Save time and money! Review the chart on this page first and you may not need to call for service.

Problem	Possible Causes	What To Do
Burners have yellow or	The combustion quality of	• Use the illustrations below to determine if your burner
yellow-tipped flames	burner flames needs to be	flames are normal. If burner flames look like A, call for
	determined visually.	service. Normal burner flames should look like B or C,
		depending on the type of gas you use. With LP gas, some
		yellow tipping on outer cones is normal.

		A–Yellow flames	B–Yellow tips	C–Soft blue flames
		Call for service	on outer cones	Normal for natural
			Normal for LP gas	gas
Control knobs	Knob isn’t pushed down.	• To turn from the OFF position, push the knob in and
will not turn		then turn.
Burners do	Plug on cooktop is not	• Make sure electrical plug is plugged into a live, properly
not light	completely inserted in the	grounded outlet.
	electrical outlet.
	Gas supply not connected	• See the Installation Instructions that came with your
	or turned on.	cooktop.
	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
	blown or the circuit breaker
	tripped.
	Burner parts not replaced	• See the Care and cleaning of the cooktop section.
	correctly.
Ticking sound of spark	Control knob is still	• Turn the knob out of the LITE position to the desired
igniter persists after	in the LITE position.	setting.
burner lights		• Turn the burner off and relight. If ticking is still
		present, call for service.
Burner flames very	Improper air to gas ratio.	• If cooktop is connected to LP gas, check all steps
large or yellow		in the Installation Instructions that came with
		your cooktop.

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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support