GE JGP328, JGP628, JGP962, JGP933, JGP963 Consumer Support, GE Appliances Website Schedule Service

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Consumer Support.

GE Appliances Website

In the U.S.: www.GEAppliances.com

Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day of the year! For greater convenience and faster service, you can now download Owner’s Manuals, order parts, catalogs, or even schedule service on-line. You can also “Ask Our Team of Experts” your questions, and so much more... In Canada: www.geappliances.ca

Schedule Service

In the U.S.: www.GEAppliances.com

Expert GE repair service is only one step away from your door. Get on-line and schedule your service at your convenience 24 hours any day of the year! Or call 800.GE.CARES (800.432.2737) during normal business hours.

In Canada, call 1.800.361.3400

Real Life Design Studio

In the U.S.: www.GEAppliances.com

GE supports the Universal Design concept—products, services and environments that can be used by people of all ages, sizes and capabilities. We recognize the need to design for a wide range of physical and mental abilities and impairments. For details of GE’s Universal Design applications, including kitchen design ideas for people with disabilities, check out our Website today. For the hearing impaired, please call 800.TDD.GEAC (800.833.4322).

In Canada, contact: Manager, Consumer Relations, Camco, Inc.

Suite 310, 1 Factory Lane

Moncton, N.B. E1C 9M3

Extended Warranties

In the U.S.: www.GEAppliances.com

Purchase a GE extended warranty and learn about special discounts that are available while your warranty is still in effect. You can purchase it on-line anytime, or call 800.626.2224 during normal business hours. GE Consumer Home Services will still be there after your warranty expires. In Canada, call 1.888.261.2133

Parts and Accessories

In the U.S.: www.GEAppliances.com

Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes (VISA, MasterCard and Discover cards are accepted). Order on-line today, 24 hours every day or by phone at 800.626.2002 during normal business hours.

Instructions contained in this manual cover procedures to be performed by any user. Other servicing generally should be referred to qualified service personnel. Caution must be exercised, since improper servicing may cause unsafe operation.

Customers in Canada should consult the yellow pages for the nearest Camco service center, or call 1.888.261.3055.

Contact Us

In the U.S.: www.GEAppliances.com

If you are not satisfied with the service you receive from GE, contact us on our Website with all the details including your phone number, or write to: General Manager, Customer Relations

GE Appliances, Appliance Park Louisville, KY 40225

In Canada: www.geappliances.ca, or write to: Director, Consumer Relations, Camco, Inc.

Suite 310, 1 Factory Lane

Moncton, N.B. E1C 9M3

Register Your Appliance

In the U.S.: www.GEAppliances.com

Register your new appliance on-line—at your convenience! Timely product registration will allow for enhanced communication and prompt service under the terms of your warranty, should the need arise. You may also mail in the preprinted registration card included in the packing material. In Canada: www.geappliances.ca

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Contents CooktopsBuilt-In Gas What to do if YOU Smell GAS Safety Instructions Operating Instructions Care Important Safety NoticeSafety Precautions Cleaning Troubleshooting Tips Consumer SupportInstructions Safety Instructions Surface BurnersCook Meat and Poultry THOROUGHLY… Cleaning Operating InstructionsConsumer Support Troubleshooting Tips Care LP Conversion KITUsing the cooktop burners SafetyCare and Cleaning Troubleshooting Tips Consumer Support Instructions Safety Tips Care and Cleaning OperatingInstructions Burner Assembly Care and cleaning of the cooktopHow to Remove Packaging Tape Instructions CareBurner Grates Operating Instructions SafetyConsumer Support Troubleshooting Tips Porcelain Enamel Cooktop on some modelsInstructions Operating Instructions Care and CleaningNormal Daily Use Cleaning Burned-On ResidueMetal Marks and Scratches Cleaning the glass cooktop surface. on some modelsInstructions Safety Damage from Sugary Spills and Melted PlasticBefore you call for service… Scratches may appear See the Cleaning the glass cooktop sectionDamage section in the Cleaning the glass cooktop As cracks on cooktopSafety Instructions Care and CleaningConsumer Support GE Will Replace Instructions Safety InstructionsConsumer Support Troubleshooting Tips Care and Cleaning What GE Will Not CoverInstructions Care Cleaning Troubleshooting Tips Consumer SupportSafety Instructions Operating We Will ReplaceGE Appliances Website Schedule Service Consumer SupportPlaque de Modèle # Série #QUE Faire SI Vous Sentez L’ODEUR DE GAZ Nettoyage En cas de panne Service clientèle Avis Important SUR LA SécuritéPrécautions DE Sécurité Avertissement De sécuritéBrûleurs DE Surface Instructions de sécuritéTrousse DE Conversion Cuire LES Viandes ET LA Volaille ComplètementComment allumer un brûleur Et nettoyage En cas de panne Service clientèleInstructions de de sécuritéEntretien fonctionnement Comment choisir la taille de la flammeEn cas de panne Entretien et nettoyage Utilisation des brûleurs de la plaque de cuissonSécurité CasserolesEt nettoyage En cas de panne Service clientèleBoutons de commande InstructionsGrilles de brûleur Entretien et nettoyage de la plaque de cuissonInstructions de Plaques avec porcelaine émaillée certains modèlesRésidus calcinés Panne Service clientèleNettoyage normal quotidien Résidus calcinés difficiles à enlever’après nos essais, il semble Comment commander des piècesTraces de métal et rayures DétachéesAvant d’appeler un technicien Pour le service De sécurité Nous remplacerous Service clientèleNettoyage En cas de panne Ce que n’est pas couvertService clientèle En cas de panne Entretien et nettoyage Instructions de sécuritéEn cas de panne Service clientèle Service à la clientèle Service de réparationsProlongation de garantie