Safety Instructions
Operating Instructions
Troubleshooting Tips
Consumer Support
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit GEAppliances.ca. You may not need to call for service.
Problem | Possible Causes | What To Do |
Noise | Some of the sounds you’ll | • Detergent cup opening. |
| hear are normal | • The motor starting during the drying period. |
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| • Water draining out of the tub immediately after you |
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| start the dishwasher. |
| Utensils are not secure in the | • Make sure everything is secured in dishwasher. |
| rack or something small has |
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| dropped into the rack |
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| Motor hums | • Dishwasher has not been used on a regular basis. If you |
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| do not use your dishwasher often, set it to fill and pump |
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| out once every week. This will help keep the seal moist. |
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| • Dishwasher control was not advanced properly to the start |
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| of the desired cycle. Advance the control to the start of |
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| the desired cycle. |
Detergent left in | Dishes are blocking the | • Reposition the dishes. |
dispenser cups | detergent cups |
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Water won’t pump | Drain is clogged | • If you have an air gap, clean it. |
out of the tub |
| • Check to see if your kitchen sink is draining well. If not, |
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| |
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| you may need a plumber. |
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| • If the dishwasher drains into a disposer, run disposer clear. |
Suds in the tub | Correct detergent wasn’t used | • Use only automatic dishwasher detergents to avoid sudsing. |
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| Cascade®, Cascade Complete® and Electrasol® Dishwashing |
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| Detergents have been approved for use in all GE dishwashers. |
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| • To remove suds from the tub, open the dishwasher and let |
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| suds evaporate. Add 1 gallon (4 L) of cold water to the tub. |
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| Close and latch the dishwasher. Pump out water by slowly |
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| turning the dial until a drain period is reached. Repeat if |
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| necessary. |
| Rinse agent was spilled | • Always wipe up rinse agent spills immediately. |
Stained dishwasher parts | Detergent with | • Some detergents contain colorant (pigment or dyes) that |
| colorant was used | will discolor the tub interior with extended use. Check the |
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| detergent cup for signs of any discoloration. If cup is |
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| discolored, change to detergent without any colorant. |
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| Cascade®, Cascade Complete® and Electrasol® Dishwashing |
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| Detergents have been approved for use in all GE dishwashers. |
| Some | • Use of the RINSE cycle after adding the dish to the load can |
| foods can stain | decrease the level of staining. |
Dishes and flatware | Low inlet water temperature | • Make sure inlet water temperature is correct (see page 7). |
not clean | Water pressure is temporarily low | • Turn on a faucet. Is water coming out more slowly than usual? |
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| If so, wait until pressure is normal before using your dishwasher. |
| Air gap is clogged | • Clean the air gap. |
| Improper rack loading | • Make sure large dishware does not block the detergent |
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| dispenser or the wash arms. |
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