Trouble shooting
Problem | Possible solutions |
My cooktop does not | Check it is plugged in and there is power to the wall socket. |
light | The gas igniters may be dirty. These can be easily cleaned |
| with a toothbrush and methylated spirits. |
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| The burner parts may not be located properly. Check the |
| assembly and make sure the burner cap is sitting flat. |
| Check the gas supply valve is turned on and the supply to |
| the house is working. Gas should be heard when you turn a |
| burner on. |
My burner flames are | The burner parts may not be located properly. Check the |
yellow/slow to start | assembly and make sure the burner cap is sitting flat. |
| If you use bottled gas this may indicate you are getting near |
| the end of the bottle. |
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| Check that the burner parts are not blocked with water. |
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| The gas pressure may not be at the correct level, check with |
| your service person/installer. |
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One of my burners | Check the burner parts are assembled correctly and that the |
has an uneven flame | burner cap is sitting flat on the burner. |
My cooktop goes out | Your cooktop has a safety feature called ‘flame failure’. When |
when I let go of the | lighting a burner, it is necessary to hold down the knob for 5 |
knob | seconds until it is properly engaged. See page 5 for more on |
| flame failure. |
The flame goes out at low settings
Gas supply pressure may be low, check with service person/ installer.
Low setting may have been adjusted incorrectly, check with your service person/installer.
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