Frequently asked questions

Q What is the best way to clean stainless steel?

ASee cleaning instructions on page 8.

Q How do I clean the pan supports and burners?

ASupports can be washed in the dishwasher or alternatively with a cream cleaner (such as Jif ) and a nylon scourer. Burners are best washed in warm water (see cleaning instructions on page 8).

Q All the burners spark at once when I go to light one, is this ok?

AYes, they are designed to do this.

Q Why doesn’t my cooktop light?

AFirstly, check it is plugged in and the gas is turned on. Alternatively, the gas ignitors may be dirty. These are easily cleaned with a toothbrush and methylated spirits. (Also check Trouble shooting on page 13).

Q Will the graphics on my cooktop come off?

ANo, these are etched by laser (see stainless steel cleaning instructions, page 8).

Q My burner flames are yellow / slow to start, is something wrong?

AYes, there are a number of factors which could be causing this

1.If you use bottled gas this may indicate you are getting near the end of the bottle.

2.Your cooktop may not be suited to the gas you are using, check with your service person/installer.

3.The gas pressure may not be at the correct level, check with your service person/installer.

4.See Trouble shooting on page 13.

Q One of my burners has an uneven flame, what can I do?

ACheck the burner parts are assembled correctly (see pages 9).

Q What size pots should I use?

AGenerally larger pots are more energy efficient, see page 5 for further details.

Q Do I need special pans for a gas cooktop?

ARegular pans are fine. We recommend thick based pans for efficient, even heat.