6FREQUENTLY ASKED QUESTIONS
Q. How do I clean the pan supports and burners?
A. These are able to be washed in the dishwasher or in warm soapy water. For further cleaning information see page 4.
Q. Why doesn’t my cooktop light?
A. Check the gas igniters are not dirty, these can easily be cleaned with a toothbrush and methylated spirits. For further information see page 4 or
-Check that you know how the flame failure device works (refer to page 3).
-Check that the power is switched on allowing the electronic ignition to work.
-Check that the burner rings are placed correctly.
-Clean the gas igniters with a toothbrush and methylated spirits.
If the burner has not ignited within 15 seconds, turn off the knob and wait at least 1minute before attempted further ignition of the burner.
In the event of the burner flames being accidently extinguished, turn off the burner control and do not attempt to
Q. All the burners spark at once when I go to light one, is this OK?
A. Yes, they are designed to do this.
Q. My burner flames are yellow/slow to start, is something wrong?
A.Yes, there are a number of factors that could be causing this:
1.If you are using bottled gas this may indicate that you are getting near the end of the
bottle.
2.The gas pressure may not be at the correct level, check with your service person/installer.
3.Your cooktop may not be suited to the gas you are using, check with your service person/installer.
Q.What size pots shall I use?
A.Generally larger pots are more energy efficient, try to match the bottom of your saucepans with the cooking zone and see that it is stable. This will give you the most efficient cooking. Do not let large saucepans or frying pans overlap the bench as this can deflect heat onto your benchtop and damage the surface.
Q.Do I need special pans for a gas cooktop?
A.Regular pans are fine. We recommend flat bottom pans for efficient even heat. Food in an uneven bottomed pan will take longer to cook. Heavy saucepans may bend the pan supports or deflect flames.
Q.One of my burners has an uneven flame, what can I do?
A.Check the burner bits are assembled correctly.