Samsung RS21HK Refrigerator does not, Work at all or it does not, Chill sufficiently, Frozen

troubleshooting

PROBLEM	SOLUTION
The refrigerator does not	• Check that the power plug is properly connected.
work at all or it does not
	• Is the temperature control on the display panel set to the correct temperature? Try
chill sufficiently.
	setting it to a lower temperature.
	• Is the refrigerator in direct sunlight or located too near a heat source?
	• Is the back of the refrigerator too close to the wall and therefore keeping air from
	circulating?
The food in the fridge is	• Is the temperature control on the display panel set to the correct temperature? Try
frozen.
	setting it to a warmer temperature.
	• Is the temperature in the room very low?
	• Did you store the food with a high water content in the coldest part of the fridge?
	Try moving those items into the body of the fridge instead of keeping them in the
	CoolSelect Zone™ drawer.
You hear unusual noises	• Check that the refrigerator is level and stable.
or sounds.
	• Is the back of the refrigerator too close to the wall and therefore keeping air from
	circulating?
	• Was anything dropped behind or under the refrigerator?
	• A “ticking” sound is heard from inside the refrigerator. This is normal and occurs
	because various accessories are contracting or expanding in relation to the
	temperature of the refrigerator interior.
The front corners and	• Some heat is normal as anti-condensators are installed in the front corners of the
sides of the appliance are
hot and condensation is	refrigerator to prevent condensation.
	• Is the refrigerator door ajar? Condensation can occur when you leave the door
occurring.	open for a long time.
Ice is not dispensing.	• Did you wait for 12 hours after installation of the water supply line before making
	ice?
	• Is the water line connected and the shut-off valve open?
	• Did you manually stop the ice making function? Make sure Ice Type is set to
	Cubed or Crushed.
	• Is there any ice blocked within the ice storage unit?
	• Is the freezer tAemperature too warm? Try setting the freezer temperature lower.
You can hear water	• This is normal. The bubbling comes from the refrigerant coolant liquid circulating
bubbling in the
	through the refrigerator.
refrigerator.
There is a bad smell in	• Has a food item spoiled?
the refrigerator.
	• Make sure that strong smelling food (for example, fish) is wrapped so that it is
	airtight.
	• Clean out your freezer periodically and throw away any spoiled or suspect food.
Frost forms on the walls	• Is the air vent blocked? Remove any obstructions so air can circulate freely.
of the freezer.
	• Allow sufficient space between the foods stored for efficient air circulation.
	• Is the freezer door closed properly?
Water dispenser is not	• Is the water line connected and the shut-off valve open?
functioning.
	• Has the water supply line tubing been crushed or kinked?
	Make sure the tubing is free and clear of any obstruction.
	• Is the water tank frozen because the refrigerator temperature is too low?
	Try selecting a warmer setting on the main display panel.

40_ troubleshooting