What to do if…
Caution! Before troubleshooting, disconnect the power supply. Only a qualified electrician or competent person must complete any repairs to your appliance.
Important! It is normal to hear some operating noises during use (for example the compressor, refrigerant circulation).
Problem
The appliance is noisy.
The compressor operates continually.
The High temperature alarm light is on.
There is too much frost and ice.
Possible cause
The appliance is not supported properly.
The temperature is not set correctly.
The lid has been opened too frequently.
The lid is not closed properly.
Large quantities of food to be frozen were put in at the same time.
Food placed in the appliance was too warm.
The temperature of the room that contains the appliance is too high for efficient operation.
It is too warm inside the freezer.
The cabinet has been recently switched on and the temperature is still too high.
Products are not wrapped properly.
The lid is not shut properly or do not close tightly.
The temperature is not set correctly.
The water drainage plug is not correctly positioned.
Solution
Check if the appliance stands stable (all the four feet should be on the floor).
Set a warmer temperature.
Do not leave the lid open longer than necessary.
Check if the lid closes well and the gaskets are undamaged and clean.
Wait some hours and then check the temperature again.
Allow food to cool to room temperature before storing.
Try to reduce the temperature in the room where the appliance stands.
Refer to "High Temperature Alarm".
Refer to "High Temperature Alarm".
Refer to the 'Hints for freezing' section of the user manual.
Check if the lid closes well and the gaskets are undamaged and clean.
Set a warmer temperature.
Position the water drainage plug in the correct way.
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