Something Not Working
If the hob is not working correctly, please carry out the following checks, before contacting your local Service Force repair agent.
In the event of any other fault codes that arise, disconnect the appliance from the electrical supply for a few seconds (take out the fuse from the housing wiring system). If the fault code is displayed again, please call your local Service Force repair agent and report the fault code.
IMPORTANT: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.
Problem | Possible cause | Solutions |
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The appliance cannot be switched on or | More than 10 seconds have passed since | Switch the appliance on again. |
is not operating | the appliance was switched on |
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| The lock is switched on | Switch off the lock (See the section |
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| “Locking/unlocking the control panel”) |
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| The child safety device is switched on | Deactivate child safety device (See the |
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| section “Child safety device”) |
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| Several sensor fields were touched at | Only touch one sensor field |
| the same time |
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| Safety | Remove any objects (pan, cloths, etc.) |
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| that are lying on the control panel. |
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| Switch the appliance on again |
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The cooking zones automatically reduce | The sensor fields are partly covered by a | Remove the cloth or the liquid. |
the cooking level to | damp cloth or with liquid | Reset the cooking level required. |
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The residual heat indicator is not display- | The cooking zone was only on for a | If the cooking zone is supposed to be |
ing anything | short time and is therefore not hot | hot, call your local Service Force Centre. |
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acoustic signal sounds, appliance switch- | One or more sensor fields have been | Uncover sensor field |
es off | covered for longer than 10 seconds |
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Acoustic signal sounds and appliance | The On/Off sensor field has been cov- | Do not place any objects on the control |
switches itself on and after 10 seconds | ered up, e.g. by a cloth | panel |
off again |
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Display is switching between two heat | Power management is reducing the pow- | See the section “Switching the power |
settings | er of this cooking zone | function on and off” |
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is lit | Unsuitable cookware | Use suitable cookware |
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| No cookware on the cooking zone | Put cookware on zone |
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| Diameter of the base of the cookware is | Move to smaller cooking zone |
| too small for the cooking zone |
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| Use suitable cookware | |
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is lit | Overheating protection for the cooking | Switch off the cooking zone. Switch the |
| zone has been triggered | cooking zone on again |
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| Safety | Switch off the cooking zone. Switch the |
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| cooking zone on again |
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and number are displayed | Electronics fault | Disconnect the appliance from the elec- |
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| trical supply for a few minutes (Take the |
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| fuse out of the house’s wiring system) |
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| If after switching on again, is displayed |
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| again, call the customer service depart- |
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| ment |
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