Something Not Working

If your appliance is not operating correctly, carry out the following checks before contacting John Lewis Serviceplan.

Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or ins- tallation a charge will be made, even if the appliance is under guarantee.

	Symptom	Cause	Solution
	Interior Light (refrigerator)	• Appliance is not plugged in	• Plug in the appliance

	does not work	• The appliance is not switched on	• Switch on the appliance

		• There is no power to the appliance	• Check the main fuse box in the
			house

		• The bulb is not fitted correctly or	• Refit the bulb or replace with a
		has fused.	new bulb
	The appliance does not cool	• The doors have not been closed	• Close the doors
	down sufficiently	properly

		• A door has been opened frequently	• Avoid frequent opening of the
			doors

		• The temperature control knob is	• Reset as required
		not set correctly

		• Food has been introduced into the	• The appliance will cool down in
		appliance	due course.

	Food is freezing in the fridge	• The temperature control knob	• Reset as required
		is incorrectly set

		• Food is too close to ventilation	• Reposition food, leaving a gap.
		holes at the back

	The motor works	• Temperature control knob is	• Change the setting
	continuously.	incorrectly set

		• The doors are not properly closed	• Close the doors

		• Doors have been opened frequently	• Avoid frequent opening of the doors

		• Food has recently been introduced	• The appliance will cool down in
		into the appliance	due course.

		• The condenser is dirty	• Clean (read the Maintenance &
			Cleaning section).

	Water/condensation in the	• Wet vegetables have been put	• This may occur from time to time
	vegetable drawer	into the box
	Condensation on the	• High humidity level in the room.	• It does not affect the performance
	outside of the cabinet		of the appliance. Increase the
			room ventilation.
	Doors do not close	• The appliance is not level	• Level the appliance correctly

		• The doors are incorrectly aligned	• Re-align the doors

		• Food is preventing the doors	• Re-position food
		shutting

	Noises	• The appliance may not be level	• Level the appliance

		• Something may be vibrating inside	• Check the contents and shelves
			are properly positioned.

	All product lights start	• Your product has a major fault	• Contact our extended warranty
	flashing and the alarm sounds		administrators on 08700107887
			who will give you details for
10			your local Service Force centre

JLFFS2002 specifications

The John Lewis JLFFS2002 is a versatile and stylish frost-free fridge freezer designed to meet the needs of busy households. With a sleek, modern aesthetic, it complements a variety of kitchen decors while providing ample storage space. One of the standout features of the JLFFS2002 is its generous capacity, allowing homeowners to store large quantities of groceries without sacrificing organization.

This model boasts a total net capacity of approximately 340 liters, combining a spacious fridge section and a well-appointed freezer. The fridge section is equipped with adjustable shelves made of safety glass, providing flexibility to accommodate larger items. Additionally, the included door storage compartments are perfect for beverages, condiments, and dairy products, maximizing the use of available space.

One of the key technologies incorporated into the JLFFS2002 is its frost-free system. This technology eliminates the need for manual defrosting, as it circulates cool air within the freezer to prevent ice build-up. This means users can enjoy the convenience of accessing their frozen goods without worrying about maintenance.

Temperature control is another critical feature of this model. The JLFFS2002 is designed with electronic temperature controls, ensuring that both the fridge and freezer maintain optimal conditions for food preservation. With a digital display, users can easily monitor and adjust the temperature settings to meet their preferences, contributing to food safety and quality.

Energy efficiency is prioritized in the design of the John Lewis JLFFS2002. It comes rated with an impressive energy efficiency classification, helping homeowners reduce their electricity bills while minimizing their environmental impact. The appliance is engineered to operate quietly, making it a great choice for open-plan living spaces.

Moreover, the JLFFS2002 includes additional conveniences such as LED lighting in the fridge compartment, which not only illuminates the interior but also enhances energy efficiency compared to traditional lighting options. This model also features reversible doors, allowing for flexibility in installation, accommodating various kitchen layouts.

Overall, the John Lewis JLFFS2002 fridge freezer combines practicality with innovative features, making it an excellent choice for families seeking both style and functionality in their kitchen appliances. With its combination of advanced technologies and thoughtful design, it ensures food stays fresh and organized while simplifying everyday life.

Something Not Working

Symptom

Cause

Solution

JLFFS2002 specifications