Troubleshooting

First try the solutions suggested here or visit our website and reference the Customer Care section

to possibly avoid the cost of a service call.

www.whirlpool.ca

Nothing will operate

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

■Is the power supply cord unplugged? Plug into a grounded 3 prong outlet.

■Household fuse blown or circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

■Is the main or regulator gas shutoff valve in the off position?

See Installation Instructions.

■Is the range properly connected to the gas supply? Contact a trained repair specialist or see Installation Instructions.

Surface burners will not operate

■Is the oven in self-clean?

Surface burners will not operate during self-clean cycle.

■Is the control knob set correctly? Push in knob before turning to a setting.

■Is this the first time the surface burners have been used? Turn on any one of the surface burner knobs to release air from the gas lines.

■Are the burner ports clogged?

See “Sealed Surface Burners” section.

Surface burner flames are uneven, yellow and/or noisy

■Are the burner ports clogged?

See “Sealed Surface Burners” section.

■On models with caps, are the burner caps positioned properly?

See “Sealed Surface Burners” section.

■Is propane gas being used?

The range may have been converted improperly. Contact a service technician or see cover for contact information.

Surface burner makes popping noises

■Is the burner wet? Let it dry.

Gas range noises during Bake and Broil operations

Noises that may be heard during the Bake and Broil operations: Whooshing, Poof, Clicking, Snaps, Pop

These sounds are normal operational noises that can be heard each time the Bake or Broil burners ignite during the cycle.

■A pop can be heard when the gas valve is opening or cycling on and will make a single pop when it snaps open from the solenoid. It sounds similar to a suction cup being pulled off of a piece of glass.

■The igniters will click several times until the flame is detected. These are short clicking sounds like tapping a nail onto a piece of glass.

■A whooshing or poof sound is heard when the Bake or Broil burner ignites.

■On some models, a clicking sound can be heard when the convection fan relay cycles on and off.

Excessive heat around cookware on cooktop

■Is the cookware the proper size?

Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.

Cooktop cooking results not what expected

■Is the proper cookware being used?

Ideal cookware should have a flat bottom, straight sides and a well fitting lid, and the material should be of a medium to heavy thickness.

■Is the control knob set to the proper heat level? See “Cooktop Use” section.

■Is the range level?

Level the range. See the Installation Instructions.

Oven will not operate

■Is this the first time the oven has been used?

Turn on any one of the surface burner knobs to release air from the gas lines.

■Is the electronic oven control set correctly? See “Electronic Oven Controls” section.

Oven burner flames are yellow or noisy

■Is propane gas being used?

The range may have been converted improperly. Contact a service technician or see cover for contact information.

Oven temperature too high or too low

■Does the oven temperature calibration need adjustment? See “Oven Temperature Control” section of the “Electronic Oven Controls” section.