Lexmark MS610, 35ST301, 35S0450, 35S0300, 35S0400 Incorrect margins on prints, Troubleshooting 221

Troubleshooting		221
Action	Yes	No
Step 2	The problem is solved.	Go to step 3.
Reinstall the imaging unit and the toner cartridge.

aRemove the toner cartridge.

bRemove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.

cInstall the imaging unit, and then the cartridge.

dResend the print job.

Did the gray background disappear from the prints?
Step 3	The problem is solved. Contact customer
Replace the imaging unit, and then resend the print job.	support.
Did the gray background disappear from the prints?

Incorrect margins on prints

A BCD

A BCD

A BCD

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aMove the width and length guides in the tray to the correct positions for the paper size loaded.

bResend the print job.

Are the margins correct?
Step 2	Go to step 3.	Do one or more of the
From the printer control panel, set the paper size in the Paper menu to		following:
match the paper loaded in the tray.		•	Specify the paper
			size from the tray
Does the paper size match the paper loaded in the tray?			settings to match
			the paper loaded in
			the tray.
		•	Change the paper
			loaded in the tray
			to match the paper
			size specified in the
			tray settings.