Lexmark 35S0400 Shadow images appear on prints, Action Yes Step Go to step Problem is solved

Troubleshooting		219
Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aMove the width and length guides in the tray to the correct positions for the paper loaded.

bResend the print job.

Is the page or image clipped?
Step 2	Go to step 3.	Do one or more of the
From the printer control panel, set the paper size and type in the Paper		following:
menu to match the paper loaded in the tray.		•	Specify the paper
			size from the tray
Do the paper size and type match the paper loaded in the tray?			settings to match
			the paper loaded in
			the tray.
		•	Change the paper
			loaded in the tray
			to match the paper
			size specified in the
			tray settings.
Step 3	Go to step 4.	The problem is solved.
a Depending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
b Resend the print job.
Is the page or image clipped?
Step 4	Contact customer	The problem is solved.
a Reinstall the imaging unit.	support.

1Remove the toner cartridge.

2Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Install the imaging unit, and then the cartridge.

bResend the print job.

Is the page or image clipped?

Shadow images appear on prints

A BC D AB CD A BC D AB CD

Leading edge

Trailing edge