Manuals / Lexmark / Computer Equipment / Printer

Lexmark MS610DN, 35ST301, 35S0450, 35S0300, MS510 ‑page jam, open rear door y.xx, Clearing jams 187

Models: 35S0400 35S0300 35S0450 MS610DN MS610 MS510DN 35ST300 35ST301 MS510

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Clearing jams

187 [x]‑page jam, open rear door. [20y.xx]

1Open the front door.

2Gently pull down the rear door.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

3Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

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Image 187

Lexmark MS610DN, 35ST301, 35S0450, 35S0300, 35S0400, 35ST300, MS510DN manual ‑page jam, open rear door y.xx, Clearing jams 187

Contents

May MS510 and MS610 Series Contents Using MS610de Understanding the printer menus 122 Paper and specialty media guide 114 Clearing jams 181 Troubleshooting 193Saving money and the environment 170 Maintaining the printer 172 Safety information Safety information Safety information What are you looking for? Find it here Using this guideFinding information about the printer Overview Other countries and regions -See the printed Selecting a location for the printer Selecting a location for the printer Selecting a location for the printer Available internal options Installing internal optionsAccessing the controller board Installing an optional cardPage Installing a memory card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Page Installing a printer hard disk Page Removing a printer hard disk Installing optional trays Installing hardware optionsPage Installing the printer software Setting up the printer software For Windows users Updating available options in the printer driverFor Macintosh users Installing the printer on an Ethernet network Preparing to set up the printer on an Ethernet networkNetworking Select Ethernet connection, and then click Continue For Macintosh users Additional printer setup Click + Preparing to set up the printer on a wireless network Follow the instructions on the printer display Connecting the printer using the Wireless Setup WizardSettings Network/Ports Active NIC Auto Select a wireless connection setup Using the Push Button Configuration Method Page MS510dn printer model Printer configurationsUsing MS510dn and MS610dn Learning about the printer MS610dn printer model Using the printer control panel Sleep button light Printer status Indicator light Printer status Attaching cables Option card connector Memory card connector Settings Paper Menu Paper Size/Type Setting the paper size and typeConfiguring Universal paper settings Using the standard bin and paper stop Pull out the tray completely Loading trays LTR Page Lglltr E A4 XEC Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Assigning a custom paper type Creating a custom name for a paper type Printing a document Adjusting toner darknessPrinting Printing a document Printing from a flash drive Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash drive or mobile device Flash drive File type Supported flash drives and file types Security Confidential Print Printing confidential and other held jobsPrinting from a mobile device Storing print jobs in the printer Printing a font sample list Settings Reports Print FontsPrinting information pages Printing confidential and other held jobs Settings Reports Print Directory Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computer Checking the virtual display Finding advanced networking and administrator informationClick Settings Print Settings Supply Notifications Managing the printer Click the Copy Printer Settings Modifying confidential print settingsCopying printer settings to other printers Click Settings tab Security Confidential Print Setup Settings Reports Menu Settings Click Printer SettingsClick Copy Printer Settings Click Settings Security Panel PIN Protect Saving energy Printing a network setupUsing Eco‑mode Checking the status of parts and supplies Reducing printer noise Adjusting Sleep modeSettings Settings General Settings Quiet Mode Select a setting you want Click Settings General Settings Sleep Button Settings Using Hibernate modeSettings General Settings Timeouts Settings Settings General Settings Timeouts Sleep Mode Settings Settings General Settings Setting Hibernate TimeoutClick Settings General Settings Timeouts Click Settings General Settings Schedule Power Modes Restoring factory default settingsUsing Schedule Power Modes Adjusting the brightness of the printer display Type of memory Description Using the security lock featureSecuring the printer Statement of Volatility Finding printer security information Back Exit Config MenuErasing volatile memory Erasing non‑volatile memory Using MS610de Basic and configured models Display View the printer status and messages Indicator light Touch Understanding the home screen This may also appear on the home screen Using the touch-screen buttonsFeatures Feature Description Return to the home screen Use Accessing the controller board Using MS610de From the Apple menu, navigate to System Preferences Network Setting up and using the home screen applicationsOpen the command window Finding the IP address of the computer Customizing the home screen Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Finding the IP address of the printer Finding information about the home screen applications Using Background and Idle ScreenSetting up Forms and Favorites Activating the home screen applications Exporting and importing a configuration Setting up Remote Operator PanelUnderstanding Eco‑Settings Select the width or height, and then touch Using the standard bin and paper stop LTR Lgltr L A4 Exec B5 Page Lglltr E A4 XEC Loading the multipurpose feeder Page Page Linking and unlinking trays Paper Menu Custom Names From the home screen, navigate to Paper Menu Custom Types Printing forms Adjust the setting, and then touch Adjust the setting, and then click Submit Printing from a flash drive or mobile device Supported flash drives and file types From the printer memory when all copies are printed Reports Print Directory Reports Print Fonts Touch PCL Fonts or PostScript Fonts Setting up serial printing Click Continue Finish Windows For Macintosh users Finding advanced networking and administrator information Click Settings Security Confidential Print Setup Using MS610de 102 Type the IP addresses of the source and target printers Using MS610de 103 From the home screen, touch Status/Supplies View Supplies Using MS610de 104Reports Network Setup Click Settings General Settings Eco‑Mode select a setting Click Settings General Settings Quiet Mode select a setting Using MS610de 105 Settings General Settings Timeouts Sleep Mode Using MS610de 106 Settings General Settings Timeouts Hibernate Timeout Using MS610de 108 Adjusting the brightness of the displaySettings General Settings Screen Brightness Settings General Settings Factory Defaults Restore Now Using MS610de 109 Disposing of a printer hard disk Using MS610de 110 Erasing printer hard disk memory Using MS610de 111Touch Wipe All Settings Touch Back Exit Config Menu Touch Disk Encryption Enable Configuring printer hard disk encryptionUsing MS610de 112 Click Settings Security Disk Encryption Using MS610de 113 Paper and specialty media guide 114 Using specialty mediaTips on using card stock Tips on using envelopes Tips on using transparencies Paper guidelines Paper characteristics Selecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paper Storing paper Using recycled paper and other office papers Supported paper sizes Supported paper sizes, types, and weightsPaper and specialty media guide 119 Paper and specialty media guide 120 Supported paper types and weights Paper and specialty media guide 121 Understanding the printer menus 122 Menus list Understanding the printer menus 123 Default Source menuPaper menu Paper Size/Type menu Multipurpose Feeder Size Understanding the printer menus 124Multipurpose Feeder Type Manual Envelope Size Understanding the printer menus 125Manual Paper Size Manual Paper Type Understanding the printer menus 126 Configure MP menuSubstitute Size menu Paper Texture menu Understanding the printer menus 127 Understanding the printer menus 128 Paper Weight menu Understanding the printer menus 129 Paper Loading menu Custom Names menu Custom Types menuUnderstanding the printer menus 130 Understanding the printer menus 131 Universal Setup menuReports menu Reports menu Understanding the printer menus 132 Network/Ports menuActive NIC menu Standard Network or Network x menus Understanding the printer menus 133 Understanding the printer menus 134 To access the menu, navigate to any of the followingTo access the menu, navigate to either of the following Network Card menu Understanding the printer menus 135 TCP/IP menuUse Set Hostname Set the host name Understanding the printer menus 136 IPv6 menu AppleTalk menu Wireless menuUnderstanding the printer menus 137 View Name Standard USB menuUnderstanding the printer menus 138 Activate Understanding the printer menus 139 Parallel x menu Parallel Buffer Understanding the printer menus 140 Protocol Parallel ModeUnderstanding the printer menus 141 Advanced Status Understanding the printer menus 142 Smtp Setup menu Understanding the printer menus 143 Miscellaneous Security Settings menuSecurity menu Confidential Print menu Understanding the printer menus 144 Security Audit Log menu Set Date and Time menu Erase Temporary Data Files menuUnderstanding the printer menus 145 Automatically observe DST Enable NTPUnderstanding the printer menus 146 Time Zone Understanding the printer menus 147 Settings menuGeneral Settings General Settings menu Eco-Mode Quiet ModeRun Initial setup Understanding the printer menus 148 Keyboard Understanding the printer menus 149Paper Sizes Displayed Information Understanding the printer menus 150 Time Format Understanding the printer menus 151Home screen customization Date Format Understanding the printer menus 152 Understanding the printer menus 153 Press Sleep Button Print RecoveryHibernate Timeout on Connection Understanding the printer menus 154 Flash Drive menu Flash DriveUnderstanding the printer menus 155 Understanding the printer menus 156 Setup menu Print SettingsUnderstanding the printer menus 157 Resource Save Understanding the printer menus 158Print Area Download Target Understanding the printer menus 159 Finishing menuSeparator Source Pixel Boost Print ResolutionQuality menu Understanding the printer menus 160 Understanding the printer menus 161 Job Accounting menu Understanding the printer menus 162 Utilities menu Understanding the printer menus 163 XPS menu PCL Emul menu PostScript menuUnderstanding the printer menus 164 PCL Emulation Settings Symbol SetUnderstanding the printer menus 165 Tray Renumber Understanding the printer menus 166 Scale Html menuUnderstanding the printer menus 167 Font Size Image menu Help menuUnderstanding the printer menus 168 Understanding the printer menus 169 Conserving supplies Using recycled paperSaving paper and toner Recycling Saving money and the environment 171 Recycling Lexmark productsRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Ordering parts and supplies Cleaning the printerCleaning the printer Using genuine Lexmark parts and supplies For the United States and Canada Ordering toner cartridgesMaintaining the printer 173 Return Program cartridge Ordering an imaging unit Ordering a maintenance kitMaintaining the printer 174 Replacing the toner cartridge Estimated number of remaining pagesStoring supplies Replacing suppliesPage Maintaining the printer 177 Replacing the imaging unitPage Before moving the printer Moving the printer Shipping the printer Moving the printer to another locationMaintaining the printer 180 Make sure paper lies flat in the tray Avoiding jamsLoad paper properly Clearing jams 181 Use recommended paper Understanding jam messages and locations Area Printer control panel message What to do Clearing jams 184 ‑page jam, open front door y.xxPage Models, select Next Clear the jam, press OK Clearing jams 187 ‑page jam, open rear door y.xx ‑page jam, clear standard bin y.xx Clearing jams 189 ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx Models, select Next Clear the jam, press OK Understanding the printer messages Close front door Configuration change, some held jobs were not restoredChange paper source to custom string load paper orientation Change paper source to paper size load orientation Imaging unit low 84.xy Error reading USB drive. Remove USBError reading USB hub. Remove hub Defective flash detected Insufficient memory to collate job Insufficient memory to support Resource Save featureIncorrect paper size, open paper source Insert Tray Load paper source with paper size paper orientation Insufficient memory, some held jobs will not be restoredLoad paper source with custom string paper orientation Load paper source with custom type name paper orientation Load manual feeder with paper size paper orientation Troubleshooting 198Load manual feeder with custom type name paper orientation Load manual feeder with custom string paper orientation Troubleshooting 199 Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Maintenance kit very low, x estimated pages remain 80.xy Not enough free space in flash memory for resources Network x software errorTroubleshooting 200 Non‑Lexmark supply type, see User’s Guide 33.xy Remove paper from standard output bin Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Printer had to restart. Last job may be incomplete Region number Troubleshooting 202Replace imaging unit, 0 estimated pages remain 84.xy Replace unsupported imaging unit 32.xy Standard parallel port disabled Serial option x errorSmtp server not set up. Contact system administrator Standard network software error Unformatted flash detected Too many flash options installedWeblink server not set up. Contact system administrator Too many trays attached Printer is not responding Solving printer problemsBasic printer problems Troubleshooting 205 Troubleshooting 206 Cannot detect internal option Option problemsTroubleshooting 207 Printer display is blank Step Problem is solved. Go to step Tray problemsTroubleshooting 208 Action Yes Step Problem is solved Go to step Troubleshooting 209 Internal Solutions Port does not operate correctlyUSB/parallel interface card does not operate correctly Troubleshooting 210 Paper feed problemsPaper frequently jams Paper jam message remains after jam is cleared Solving print problemsPrinting problems Troubleshooting 211 Troubleshooting 212 Error message about reading the flash drive appearsPrint jobs do not print Troubleshooting 213 For Macintosh users Troubleshooting 214Confidential and other held jobs do not print For Windows users Job prints from the wrong tray or on the wrong paper Troubleshooting 215Settings General Settings Print Recovery Page Protect Off Print job takes longer than expected Tray linking does not work Incorrect characters print Unexpected page breaks occur Troubleshooting 217Settings General Settings Timeouts Print Timeout Large jobs do not collate Clipped pages or images Print quality problemsTroubleshooting 218 Characters have jagged or uneven edges Shadow images appear on prints Action Yes Step Go to step Problem is solved Gray background on prints Troubleshooting 220 Incorrect margins on prints Troubleshooting 221 Paper curl Troubleshooting 222 Print irregularities Troubleshooting 223 Repeating defects appear on prints Troubleshooting 224Print is too dark Troubleshooting 225 Print is too light Troubleshooting 226 Printer is printing blank pages Troubleshooting 227 Skewed print Troubleshooting 228 Printer is printing solid black pages Troubleshooting 229Transparency print quality is poor Streaked horizontal lines appear on prints Troubleshooting 230 Streaked vertical lines appear on prints Troubleshooting 231 Horizontal voids appear on prints Troubleshooting 232 Vertical voids appear on prints Troubleshooting 233 Toner rubs off Troubleshooting 234Toner specks appear on prints Toner fog or background shading appears on prints Uneven print density Troubleshooting 235 Click Settings Apps Apps Management System tab Log Solving home screen applications problemsAn application error has occurred Troubleshooting 236 Troubleshooting 237 Mail Troubleshooting 238Contacting customer support Tech Library May Product informationEdition notice 239 240 Trademarks Licensing notices Modular component notice241 242 Noise emission levelsProduct disposal Taiwan waste dry cell batteries recycle logo notice 243 Temperature informationStatic sensitivity notice Laser notice 244 Power consumptionMode Description Power consumption Watts Laser advisory label 245 Sleep Mode European Community EC directives conformity Regulatory notices for wireless productsIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada 247 Industry Canada Canada ΤΗΣ Οδηγιασ 1999/5/ΕΚ 248 Português 249 250 Limited warranty 251 Extent of limited warranty 252 Patent acknowledgment Index 253 Symbols250‑sheet tray installing 26 550‑sheet tray installing NumericsPage Page Page Page Page