Lexmark MS510, 35ST301, 35S0450, 35S0300, MS610 Vertical voids appear on prints, Troubleshooting 233

Troubleshooting 233

Vertical voids appear on prints

Leading edge

Trailing edge
Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aMake sure your software program is using a correct fill pattern.

bResend the print job.

Do vertical voids appear on prints?

Step 2 Go to step 3. The problem is solved.

aFrom the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.

bResend the print job.

Do vertical voids appear on prints?
Step 3	Go to step 4.	The problem is solved.
Check if you are using a recommended type of paper.

aLoad the indicated tray or feeder with a recommended type of paper.

bResend the print job.

Do vertical voids appear on prints?

Step 4		Contact customer	The problem is solved.
a Redistribute the toner in the imaging unit.		support.
1	Remove the toner cartridge, and then the imaging unit.	Note: The laser
2	Firmly shake the imaging unit.	scanning unit may be
		defective.
	Warning—Potential Damage: Do not expose the imaging unit to
	direct light for more than 10 minutes. Extended exposure to
	light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Do vertical voids appear on prints?