Manuals / Lexmark / Computer Equipment / Printer

Lexmark 35ST301, 35S0450, 35S0300 ‑page jam, remove tray 1 to clear duplex y.xx, Clearing jams 189

Models: 35S0400 35S0300 35S0450 MS610DN MS610 MS510DN 35ST300 35ST301 MS510

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Page 189

Clearing jams

189

[x]‑page jam, remove tray 1 to clear duplex. [23y.xx]

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

1Pull the tray completely out of the printer.

2Locate the blue lever, and then pull it down to release the jam.

3Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

Image 189

Lexmark 35ST301, 35S0450, 35S0300, 35S0400, 35ST300, MS610 ‑page jam, remove tray 1 to clear duplex y.xx, Clearing jams 189

Contents

May MS510 and MS610 Series Contents Using MS610de Understanding the printer menus 122 Paper and specialty media guide 114 Saving money and the environment 170 Troubleshooting 193Maintaining the printer 172 Clearing jams 181 Safety information Safety information Safety information Finding information about the printer Using this guideOverview What are you looking for? Find it here Other countries and regions -See the printed Selecting a location for the printer Selecting a location for the printer Selecting a location for the printer Accessing the controller board Installing internal optionsInstalling an optional card Available internal optionsPage Installing a memory card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Page Installing a printer hard disk Page Removing a printer hard disk Installing optional trays Installing hardware optionsPage Installing the printer software Setting up the printer software Updating available options in the printer driver For Windows usersFor Macintosh users Preparing to set up the printer on an Ethernet network Installing the printer on an Ethernet networkNetworking Select Ethernet connection, and then click Continue For Macintosh users Additional printer setup Click + Preparing to set up the printer on a wireless network Settings Network/Ports Active NIC Auto Connecting the printer using the Wireless Setup WizardSelect a wireless connection setup Follow the instructions on the printer display Using the Push Button Configuration Method Page Using MS510dn and MS610dn Printer configurationsLearning about the printer MS510dn printer model MS610dn printer model Using the printer control panel Sleep button light Printer status Indicator light Printer status Attaching cables Option card connector Memory card connector Configuring Universal paper settings Setting the paper size and typeUsing the standard bin and paper stop Settings Paper Menu Paper Size/Type Pull out the tray completely Loading trays LTR Page Lglltr E A4 XEC Loading the multipurpose feeder Page Page Page Click Settings Paper Menu Linking and unlinking traysLinking and unlinking trays Assigning a custom paper type Creating a custom name for a paper type Printing Adjusting toner darknessPrinting a document Printing a document Settings Print Settings Quality Menu Toner Darkness Click Settings Print Settings Quality Menu Toner DarknessPrinting from a flash drive or mobile device Printing from a flash drive Flash drive File type Supported flash drives and file types Printing from a mobile device Printing confidential and other held jobsStoring print jobs in the printer Security Confidential Print Printing information pages Settings Reports Print FontsPrinting confidential and other held jobs Printing a font sample list Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Settings Reports Print Directory Click Settings Print Settings Supply Notifications Finding advanced networking and administrator informationManaging the printer Checking the virtual display Copying printer settings to other printers Modifying confidential print settingsClick Settings tab Security Confidential Print Setup Click the Copy Printer Settings Click Copy Printer Settings Click Printer SettingsClick Settings Security Panel PIN Protect Settings Reports Menu Settings Using Eco‑mode Printing a network setupChecking the status of parts and supplies Saving energy Settings Settings General Settings Quiet Mode Adjusting Sleep modeSelect a setting you want Reducing printer noise Settings General Settings Timeouts Using Hibernate modeSettings Settings General Settings Timeouts Sleep Mode Click Settings General Settings Sleep Button Settings Setting Hibernate Timeout Settings Settings General SettingsClick Settings General Settings Timeouts Using Schedule Power Modes Restoring factory default settingsAdjusting the brightness of the printer display Click Settings General Settings Schedule Power Modes Securing the printer Using the security lock featureStatement of Volatility Type of memory Description Erasing volatile memory Back Exit Config MenuErasing non‑volatile memory Finding printer security information Using MS610de Basic and configured models Display View the printer status and messages Indicator light Touch Understanding the home screen Features Using the touch-screen buttonsFeature Description This may also appear on the home screen Return to the home screen Use Accessing the controller board Using MS610de Open the command window Setting up and using the home screen applicationsFinding the IP address of the computer From the Apple menu, navigate to System Preferences Network Click Settings General Settings Home screen customization Accessing the Embedded Web ServerFinding the IP address of the printer Customizing the home screen Setting up Forms and Favorites Using Background and Idle ScreenActivating the home screen applications Finding information about the home screen applications Setting up Remote Operator Panel Exporting and importing a configurationUnderstanding Eco‑Settings Select the width or height, and then touch Using the standard bin and paper stop LTR Lgltr L A4 Exec B5 Page Lglltr E A4 XEC Loading the multipurpose feeder Page Page Linking and unlinking trays Paper Menu Custom Names From the home screen, navigate to Paper Menu Custom Types Printing forms Adjust the setting, and then touch Adjust the setting, and then click Submit Printing from a flash drive or mobile device Supported flash drives and file types From the printer memory when all copies are printed Reports Print Directory Reports Print Fonts Touch PCL Fonts or PostScript Fonts Setting up serial printing Click Continue Finish Windows For Macintosh users Finding advanced networking and administrator information Click Settings Security Confidential Print Setup Using MS610de 102 Type the IP addresses of the source and target printers Using MS610de 103 Reports Network Setup Using MS610de 104Click Settings General Settings Eco‑Mode select a setting From the home screen, touch Status/Supplies View Supplies Click Settings General Settings Quiet Mode select a setting Using MS610de 105 Settings General Settings Timeouts Sleep Mode Using MS610de 106 Settings General Settings Timeouts Hibernate Timeout Adjusting the brightness of the display Using MS610de 108Settings General Settings Screen Brightness Settings General Settings Factory Defaults Restore Now Using MS610de 109 Disposing of a printer hard disk Using MS610de 110 Touch Wipe All Settings Using MS610de 111Touch Back Exit Config Menu Erasing printer hard disk memory Using MS610de 112 Configuring printer hard disk encryptionClick Settings Security Disk Encryption Touch Disk Encryption Enable Using MS610de 113 Tips on using card stock Using specialty mediaTips on using envelopes Paper and specialty media guide 114 Tips on using transparencies Paper guidelines Paper characteristics Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterhead Storing paper Using recycled paper and other office papers Supported paper sizes, types, and weights Supported paper sizesPaper and specialty media guide 119 Paper and specialty media guide 120 Supported paper types and weights Paper and specialty media guide 121 Understanding the printer menus 122 Menus list Paper menu Default Source menuPaper Size/Type menu Understanding the printer menus 123 Understanding the printer menus 124 Multipurpose Feeder SizeMultipurpose Feeder Type Manual Paper Size Understanding the printer menus 125Manual Paper Type Manual Envelope Size Substitute Size menu Configure MP menuPaper Texture menu Understanding the printer menus 126 Understanding the printer menus 127 Understanding the printer menus 128 Paper Weight menu Understanding the printer menus 129 Paper Loading menu Custom Types menu Custom Names menuUnderstanding the printer menus 130 Reports menu Universal Setup menuReports menu Understanding the printer menus 131 Active NIC menu Network/Ports menuStandard Network or Network x menus Understanding the printer menus 132 Understanding the printer menus 133 To access the menu, navigate to either of the following To access the menu, navigate to any of the followingNetwork Card menu Understanding the printer menus 134 TCP/IP menu Understanding the printer menus 135Use Set Hostname Set the host name Understanding the printer menus 136 IPv6 menu Wireless menu AppleTalk menuUnderstanding the printer menus 137 Understanding the printer menus 138 Standard USB menuActivate View Name Understanding the printer menus 139 Parallel x menu Parallel Buffer Understanding the printer menus 140 Understanding the printer menus 141 Parallel ModeAdvanced Status Protocol Understanding the printer menus 142 Smtp Setup menu Security menu Miscellaneous Security Settings menuConfidential Print menu Understanding the printer menus 143 Understanding the printer menus 144 Security Audit Log menu Erase Temporary Data Files menu Set Date and Time menuUnderstanding the printer menus 145 Understanding the printer menus 146 Enable NTPTime Zone Automatically observe DST General Settings Settings menuGeneral Settings menu Understanding the printer menus 147 Run Initial setup Quiet ModeUnderstanding the printer menus 148 Eco-Mode Understanding the printer menus 149 KeyboardPaper Sizes Displayed Information Understanding the printer menus 150 Home screen customization Understanding the printer menus 151Date Format Time Format Understanding the printer menus 152 Understanding the printer menus 153 Hibernate Timeout on Connection Print RecoveryUnderstanding the printer menus 154 Press Sleep Button Flash Drive Flash Drive menuUnderstanding the printer menus 155 Understanding the printer menus 156 Print Settings Setup menuUnderstanding the printer menus 157 Print Area Understanding the printer menus 158Download Target Resource Save Finishing menu Understanding the printer menus 159Separator Source Quality menu Print ResolutionUnderstanding the printer menus 160 Pixel Boost Understanding the printer menus 161 Job Accounting menu Understanding the printer menus 162 Utilities menu Understanding the printer menus 163 XPS menu PostScript menu PCL Emul menuUnderstanding the printer menus 164 Symbol Set PCL Emulation SettingsUnderstanding the printer menus 165 Tray Renumber Understanding the printer menus 166 Understanding the printer menus 167 Html menuFont Size Scale Help menu Image menuUnderstanding the printer menus 168 Understanding the printer menus 169 Saving paper and toner Using recycled paperRecycling Conserving supplies Recycling Lexmark packaging Recycling Lexmark productsReturning Lexmark cartridges for reuse or recycling Saving money and the environment 171 Cleaning the printer Cleaning the printerUsing genuine Lexmark parts and supplies Ordering parts and supplies Maintaining the printer 173 Ordering toner cartridgesReturn Program cartridge For the United States and Canada Ordering a maintenance kit Ordering an imaging unitMaintaining the printer 174 Storing supplies Estimated number of remaining pagesReplacing supplies Replacing the toner cartridgePage Maintaining the printer 177 Replacing the imaging unitPage Before moving the printer Moving the printer Moving the printer to another location Shipping the printerMaintaining the printer 180 Load paper properly Avoiding jamsClearing jams 181 Make sure paper lies flat in the tray Use recommended paper Understanding jam messages and locations Area Printer control panel message What to do Clearing jams 184 ‑page jam, open front door y.xxPage Models, select Next Clear the jam, press OK Clearing jams 187 ‑page jam, open rear door y.xx ‑page jam, clear standard bin y.xx Clearing jams 189 ‑page jam, remove tray 1 to clear duplex y.xx ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx Models, select Next Clear the jam, press OK Understanding the printer messages Change paper source to custom string load paper orientation Configuration change, some held jobs were not restoredChange paper source to paper size load orientation Close front door Error reading USB hub. Remove hub Error reading USB drive. Remove USBDefective flash detected Imaging unit low 84.xy Incorrect paper size, open paper source Insufficient memory to support Resource Save featureInsert Tray Insufficient memory to collate job Load paper source with custom string paper orientation Insufficient memory, some held jobs will not be restoredLoad paper source with custom type name paper orientation Load paper source with paper size paper orientation Load manual feeder with custom type name paper orientation Troubleshooting 198Load manual feeder with custom string paper orientation Load manual feeder with paper size paper orientation Maintenance kit nearly low 80.xy Maintenance kit low 80.xyMaintenance kit very low, x estimated pages remain 80.xy Troubleshooting 199 Troubleshooting 200 Network x software errorNon‑Lexmark supply type, see User’s Guide 33.xy Not enough free space in flash memory for resources Reinstall missing or unresponsive imaging unit 31.xy Reinstall missing or unresponsive cartridge 31.xyPrinter had to restart. Last job may be incomplete Remove paper from standard output bin Replace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 202Replace unsupported imaging unit 32.xy Region number Smtp server not set up. Contact system administrator Serial option x errorStandard network software error Standard parallel port disabled Weblink server not set up. Contact system administrator Too many flash options installedToo many trays attached Unformatted flash detected Basic printer problems Solving printer problemsTroubleshooting 205 Printer is not responding Troubleshooting 206 Troubleshooting 207 Option problemsPrinter display is blank Cannot detect internal option Troubleshooting 208 Tray problemsAction Yes Step Problem is solved Go to step Step Problem is solved. Go to step Internal Solutions Port does not operate correctly Troubleshooting 209USB/parallel interface card does not operate correctly Paper feed problems Troubleshooting 210Paper frequently jams Printing problems Solving print problemsTroubleshooting 211 Paper jam message remains after jam is cleared Error message about reading the flash drive appears Troubleshooting 212Print jobs do not print Troubleshooting 213 Confidential and other held jobs do not print Troubleshooting 214For Windows users For Macintosh users Settings General Settings Print Recovery Page Protect Off Troubleshooting 215Print job takes longer than expected Job prints from the wrong tray or on the wrong paper Tray linking does not work Incorrect characters print Settings General Settings Timeouts Print Timeout Troubleshooting 217Large jobs do not collate Unexpected page breaks occur Troubleshooting 218 Print quality problemsCharacters have jagged or uneven edges Clipped pages or images Shadow images appear on prints Action Yes Step Go to step Problem is solved Gray background on prints Troubleshooting 220 Incorrect margins on prints Troubleshooting 221 Paper curl Troubleshooting 222 Print irregularities Troubleshooting 223 Troubleshooting 224 Repeating defects appear on printsPrint is too dark Troubleshooting 225 Print is too light Troubleshooting 226 Printer is printing blank pages Troubleshooting 227 Skewed print Troubleshooting 228 Troubleshooting 229 Printer is printing solid black pagesTransparency print quality is poor Streaked horizontal lines appear on prints Troubleshooting 230 Streaked vertical lines appear on prints Troubleshooting 231 Horizontal voids appear on prints Troubleshooting 232 Vertical voids appear on prints Troubleshooting 233 Toner specks appear on prints Troubleshooting 234Toner fog or background shading appears on prints Toner rubs off Uneven print density Troubleshooting 235 An application error has occurred Solving home screen applications problemsTroubleshooting 236 Click Settings Apps Apps Management System tab Log Troubleshooting 237 Contacting customer support Troubleshooting 238Tech Library Mail Edition notice Product information239 May 240 Trademarks Modular component notice Licensing notices241 Product disposal Noise emission levelsTaiwan waste dry cell batteries recycle logo notice 242 Static sensitivity notice Temperature informationLaser notice 243 Mode Description Power consumption Watts Power consumptionLaser advisory label 244 245 Sleep Mode Industry Canada compliance statement Regulatory notices for wireless productsAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformity 247 Industry Canada Canada ΤΗΣ Οδηγιασ 1999/5/ΕΚ 248 Português 249 250 Limited warranty 251 Extent of limited warranty 252 Patent acknowledgment 250‑sheet tray installing 26 550‑sheet tray installing SymbolsNumerics Index 253Page Page Page Page Page