Lexmark 35S0300, 35ST301 Internal Solutions Port does not operate correctly, Troubleshooting 209

Troubleshooting		209
Action	Yes	No
Step 5	The problem is solved.	Contact customer
Check if the option is selected.		support.

aFrom the application you are using, select the option. For Mac OS X version 9 users, make sure the printer is set up in Chooser.

bResend the print job.

Is the tray working?

Internal Solutions Port does not operate correctly

Action	Yes	No
Step 1	Go to step 2.	Check if you have a
Make sure the Internal Solutions Port (ISP) is installed.		supported ISP.
a Install the ISP. For more information, see “Installing an Internal		Note: An ISP from
Solutions Port” on page 16.		another printer may
b Print a menu settings page, and then check if the ISP is listed in the		not work on this
		printer.
Installed Options list.
Is the ISP listed in the Installed Options list?
Step 2	The problem is solved.	Contact customer
Check the cable and the ISP connection.		support.

aUse the correct cable, and then make sure it is securely connected to the ISP.

bCheck if the ISP solution interface cable is securely connected into the receptacle of the controller board.

Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded.

Does the Internal Solutions Port operate correctly?

USB/parallel interface card does not operate correctly

Action	Yes	No
Step 1	Go to step 2.	Check if you have a
Make sure the USB or parallel interface card is installed.		supported USB or
		parallel interface card.
a Install the USB or parallel interface card. For more information, see
		Note: A USB or parallel
“Installing an Internal Solutions Port” on page 16.
b Print a menu settings page, and then check if the USB or parallel		interface card from
		another printer may
interface card is listed in the Installed Options list.
		not work on this
Is the USB or parallel interface card listed in the Installed Options list?		printer.