Lexmark 35S0400, 35ST301, 35S0450 Paper feed problems, Paper frequently jams, Troubleshooting 210

Troubleshooting		210
Action	Yes	No
Step 2	Contact customer	Connect the cable to
Check if you are using the correct cable and if it is connected securely to	support.	the USB or parallel
the USB or parallel interface card.		interface card
		connector.
Is the correct cable securely connected to the USB or parallel interface
card?
Paper feed problems
Paper frequently jams
Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aPull out the tray, and then do one or more of the following:

•Make sure paper lies flat in the tray.

•Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.

•Check if the paper guides are aligned against the edges of the paper.

•Make sure the paper is below the maximum paper fill indicator.

•Check if you are printing on a recommended paper size and type.

bInsert the tray properly.

If jam recovery is enabled, then the print jobs will reprint automatically.

Do paper jams still occur frequently?

Step 2 Go to step 3. The problem is solved.

aLoad paper from a fresh package.

Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it.

bResend the print job.

Do paper jams still occur frequently?
Step 3	Contact customer	The problem is solved.
a Review the tips on avoiding jams. For more information, see “Avoiding	support.
jams” on page 181.
b Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?