Manuals / Lexmark / Computer Equipment / Printer

Lexmark 35ST301, 35S0450, 35S0300, 35S0400, 35ST300, MS510DN, MS610DN manual Troubleshooting 206

Models: 35S0400 35S0300 35S0450 MS610DN MS610 MS510DN 35ST300 35ST301 MS510

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Troubleshooting			206

	Action	Yes	No
	Step 7	Connect the printer	Go to step 8.
	Check if the printer is plugged into any surge protectors, uninterruptible	power cord directly to
	power supplies, or extension cords.	a properly grounded
		electrical outlet.
	Is the printer plugged into any surge protectors, uninterruptible power
	supplies, or extension cords?

	Step 8	Go to step 9.	Connect the printer
	Check if one end of the printer cable is plugged into a port on the printer		cable securely to the
	and the other to the computer, print server, option, or other network		printer and the
	device.		computer, print server,
	device.		option, or other
			option, or other
	Is the printer cable securely attached to the printer and the computer,		network device.

	print server, option, or other network device?

	Step 9	Go to step 10.	Turn off the printer,
	Make sure to install all hardware options properly and remove any packing		remove all packing
	material.		materials, then
			reinstall the hardware
	Are all hardware options properly installed and all packing material		options, and then turn
			on the printer.
	removed?		on the printer.
	removed?

	Step 10	Go to step 11.	Use correct printer
	Check if you have selected the correct port settings in the printer driver.		driver settings.
	Are the port settings correct?

	Step 11	Go to step 12.	Install the correct
	Check the installed printer driver.		printer driver.
	Is the correct printer driver installed?

	Step 12	The problem is solved.	Contact customer
	Turn off the printer, then wait for about 10 seconds, and then turn the		support.
	printer back on.
	Is the printer working?

Image 206

Lexmark 35ST301, 35S0450, 35S0300, 35S0400, 35ST300, MS510DN, MS610DN manual Troubleshooting 206

Contents

MS510 and MS610 Series May Contents Using MS610de Paper and specialty media guide 114 Understanding the printer menus 122 Maintaining the printer 172 Troubleshooting 193Saving money and the environment 170 Clearing jams 181 Safety information Safety information Safety information Overview Using this guideFinding information about the printer What are you looking for? Find it here Other countries and regions -See the printed Selecting a location for the printer Selecting a location for the printer Selecting a location for the printer Installing an optional card Installing internal optionsAccessing the controller board Available internal optionsPage Installing a memory card Page Installing an Internal Solutions Port Long ISP cable Page Page Page Page Page Installing a printer hard disk Page Removing a printer hard disk Installing hardware options Installing optional traysPage Setting up the printer software Installing the printer software For Macintosh users Updating available options in the printer driverFor Windows users Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network For Macintosh users Select Ethernet connection, and then click Continue Preparing to set up the printer on a wireless network Additional printer setup Click + Select a wireless connection setup Connecting the printer using the Wireless Setup WizardSettings Network/Ports Active NIC Auto Follow the instructions on the printer display Using the Push Button Configuration Method Page Learning about the printer Printer configurationsUsing MS510dn and MS610dn MS510dn printer model Using the printer control panel MS610dn printer model Indicator light Printer status Sleep button light Printer status Attaching cables Memory card connector Option card connector Using the standard bin and paper stop Setting the paper size and typeConfiguring Universal paper settings Settings Paper Menu Paper Size/Type Loading trays Pull out the tray completely LTR Page Lglltr E A4 XEC Loading the multipurpose feeder Page Page Page Linking and unlinking trays Click Settings Paper MenuLinking and unlinking trays Creating a custom name for a paper type Assigning a custom paper type Printing a document Adjusting toner darknessPrinting Printing a document Printing from a flash drive or mobile device Click Settings Print Settings Quality Menu Toner DarknessSettings Print Settings Quality Menu Toner Darkness Printing from a flash drive Supported flash drives and file types Flash drive File type Storing print jobs in the printer Printing confidential and other held jobsPrinting from a mobile device Security Confidential Print Printing confidential and other held jobs Settings Reports Print FontsPrinting information pages Printing a font sample list Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Settings Reports Print Directory Managing the printer Finding advanced networking and administrator informationClick Settings Print Settings Supply Notifications Checking the virtual display Click Settings tab Security Confidential Print Setup Modifying confidential print settingsCopying printer settings to other printers Click the Copy Printer Settings Click Settings Security Panel PIN Protect Click Printer SettingsClick Copy Printer Settings Settings Reports Menu Settings Checking the status of parts and supplies Printing a network setupUsing Eco‑mode Saving energy Select a setting you want Adjusting Sleep modeSettings Settings General Settings Quiet Mode Reducing printer noise Settings Settings General Settings Timeouts Sleep Mode Using Hibernate modeSettings General Settings Timeouts Click Settings General Settings Sleep Button Settings Click Settings General Settings Timeouts Setting Hibernate TimeoutSettings Settings General Settings Adjusting the brightness of the printer display Restoring factory default settingsUsing Schedule Power Modes Click Settings General Settings Schedule Power Modes Statement of Volatility Using the security lock featureSecuring the printer Type of memory Description Erasing non‑volatile memory Back Exit Config MenuErasing volatile memory Finding printer security information Basic and configured models Using MS610de Indicator light Display View the printer status and messages Understanding the home screen Touch Feature Description Using the touch-screen buttonsFeatures This may also appear on the home screen Return to the home screen Use Accessing the controller board Using MS610de Finding the IP address of the computer Setting up and using the home screen applicationsOpen the command window From the Apple menu, navigate to System Preferences Network Finding the IP address of the printer Accessing the Embedded Web ServerClick Settings General Settings Home screen customization Customizing the home screen Activating the home screen applications Using Background and Idle ScreenSetting up Forms and Favorites Finding information about the home screen applications Understanding Eco‑Settings Setting up Remote Operator PanelExporting and importing a configuration Select the width or height, and then touch Using the standard bin and paper stop LTR Lgltr L A4 Exec B5 Page Lglltr E A4 XEC Loading the multipurpose feeder Page Page Linking and unlinking trays From the home screen, navigate to Paper Menu Custom Names Printing forms Paper Menu Custom Types Adjust the setting, and then click Submit Adjust the setting, and then touch Printing from a flash drive or mobile device Supported flash drives and file types From the printer memory when all copies are printed Reports Print Fonts Touch PCL Fonts or PostScript Fonts Reports Print Directory Setting up serial printing Click Continue Finish Windows For Macintosh users Finding advanced networking and administrator information Using MS610de 102 Click Settings Security Confidential Print Setup Using MS610de 103 Type the IP addresses of the source and target printers Click Settings General Settings Eco‑Mode select a setting Using MS610de 104Reports Network Setup From the home screen, touch Status/Supplies View Supplies Using MS610de 105 Click Settings General Settings Quiet Mode select a setting Using MS610de 106 Settings General Settings Timeouts Sleep Mode Settings General Settings Timeouts Hibernate Timeout Settings General Settings Screen Brightness Adjusting the brightness of the displayUsing MS610de 108 Using MS610de 109 Settings General Settings Factory Defaults Restore Now Using MS610de 110 Disposing of a printer hard disk Touch Back Exit Config Menu Using MS610de 111Touch Wipe All Settings Erasing printer hard disk memory Click Settings Security Disk Encryption Configuring printer hard disk encryptionUsing MS610de 112 Touch Disk Encryption Enable Using MS610de 113 Tips on using envelopes Using specialty mediaTips on using card stock Paper and specialty media guide 114 Tips on using transparencies Paper characteristics Paper guidelines Selecting paper Fiber contentUnacceptable paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Paper and specialty media guide 119 Supported paper sizes, types, and weightsSupported paper sizes Supported paper types and weights Paper and specialty media guide 120 Paper and specialty media guide 121 Menus list Understanding the printer menus 122 Paper Size/Type menu Default Source menuPaper menu Understanding the printer menus 123 Multipurpose Feeder Type Understanding the printer menus 124Multipurpose Feeder Size Manual Paper Type Understanding the printer menus 125Manual Paper Size Manual Envelope Size Paper Texture menu Configure MP menuSubstitute Size menu Understanding the printer menus 126 Understanding the printer menus 127 Paper Weight menu Understanding the printer menus 128 Paper Loading menu Understanding the printer menus 129 Understanding the printer menus 130 Custom Types menuCustom Names menu Reports menu Universal Setup menuReports menu Understanding the printer menus 131 Standard Network or Network x menus Network/Ports menuActive NIC menu Understanding the printer menus 132 Understanding the printer menus 133 Network Card menu To access the menu, navigate to any of the followingTo access the menu, navigate to either of the following Understanding the printer menus 134 Use Set Hostname Set the host name TCP/IP menuUnderstanding the printer menus 135 IPv6 menu Understanding the printer menus 136 Understanding the printer menus 137 Wireless menuAppleTalk menu Activate Standard USB menuUnderstanding the printer menus 138 View Name Parallel x menu Understanding the printer menus 139 Understanding the printer menus 140 Parallel Buffer Advanced Status Parallel ModeUnderstanding the printer menus 141 Protocol Smtp Setup menu Understanding the printer menus 142 Confidential Print menu Miscellaneous Security Settings menuSecurity menu Understanding the printer menus 143 Security Audit Log menu Understanding the printer menus 144 Understanding the printer menus 145 Erase Temporary Data Files menuSet Date and Time menu Time Zone Enable NTPUnderstanding the printer menus 146 Automatically observe DST General Settings menu Settings menuGeneral Settings Understanding the printer menus 147 Understanding the printer menus 148 Quiet ModeRun Initial setup Eco-Mode Paper Sizes Understanding the printer menus 149Keyboard Understanding the printer menus 150 Displayed Information Date Format Understanding the printer menus 151Home screen customization Time Format Understanding the printer menus 152 Understanding the printer menus 153 Understanding the printer menus 154 Print RecoveryHibernate Timeout on Connection Press Sleep Button Understanding the printer menus 155 Flash DriveFlash Drive menu Understanding the printer menus 156 Understanding the printer menus 157 Print SettingsSetup menu Download Target Understanding the printer menus 158Print Area Resource Save Separator Source Finishing menuUnderstanding the printer menus 159 Understanding the printer menus 160 Print ResolutionQuality menu Pixel Boost Job Accounting menu Understanding the printer menus 161 Utilities menu Understanding the printer menus 162 XPS menu Understanding the printer menus 163 Understanding the printer menus 164 PostScript menuPCL Emul menu Understanding the printer menus 165 Symbol SetPCL Emulation Settings Understanding the printer menus 166 Tray Renumber Font Size Html menuUnderstanding the printer menus 167 Scale Understanding the printer menus 168 Help menuImage menu Understanding the printer menus 169 Recycling Using recycled paperSaving paper and toner Conserving supplies Returning Lexmark cartridges for reuse or recycling Recycling Lexmark productsRecycling Lexmark packaging Saving money and the environment 171 Using genuine Lexmark parts and supplies Cleaning the printerCleaning the printer Ordering parts and supplies Return Program cartridge Ordering toner cartridgesMaintaining the printer 173 For the United States and Canada Maintaining the printer 174 Ordering a maintenance kitOrdering an imaging unit Replacing supplies Estimated number of remaining pagesStoring supplies Replacing the toner cartridgePage Replacing the imaging unit Maintaining the printer 177Page Moving the printer Before moving the printer Maintaining the printer 180 Moving the printer to another locationShipping the printer Clearing jams 181 Avoiding jamsLoad paper properly Make sure paper lies flat in the tray Understanding jam messages and locations Use recommended paper Area Printer control panel message What to do ‑page jam, open front door y.xx Clearing jams 184Page Models, select Next Clear the jam, press OK ‑page jam, open rear door y.xx Clearing jams 187 ‑page jam, clear standard bin y.xx ‑page jam, remove tray 1 to clear duplex y.xx Clearing jams 189 ‑page jam, open tray x y.xx ‑page jam, clear manual feeder y.xx Models, select Next Clear the jam, press OK Understanding the printer messages Change paper source to paper size load orientation Configuration change, some held jobs were not restoredChange paper source to custom string load paper orientation Close front door Defective flash detected Error reading USB drive. Remove USBError reading USB hub. Remove hub Imaging unit low 84.xy Insert Tray Insufficient memory to support Resource Save featureIncorrect paper size, open paper source Insufficient memory to collate job Load paper source with custom type name paper orientation Insufficient memory, some held jobs will not be restoredLoad paper source with custom string paper orientation Load paper source with paper size paper orientation Load manual feeder with custom string paper orientation Troubleshooting 198Load manual feeder with custom type name paper orientation Load manual feeder with paper size paper orientation Maintenance kit very low, x estimated pages remain 80.xy Maintenance kit low 80.xyMaintenance kit nearly low 80.xy Troubleshooting 199 Non‑Lexmark supply type, see User’s Guide 33.xy Network x software errorTroubleshooting 200 Not enough free space in flash memory for resources Printer had to restart. Last job may be incomplete Reinstall missing or unresponsive cartridge 31.xyReinstall missing or unresponsive imaging unit 31.xy Remove paper from standard output bin Replace unsupported imaging unit 32.xy Troubleshooting 202Replace imaging unit, 0 estimated pages remain 84.xy Region number Standard network software error Serial option x errorSmtp server not set up. Contact system administrator Standard parallel port disabled Too many trays attached Too many flash options installedWeblink server not set up. Contact system administrator Unformatted flash detected Troubleshooting 205 Solving printer problemsBasic printer problems Printer is not responding Troubleshooting 206 Printer display is blank Option problemsTroubleshooting 207 Cannot detect internal option Action Yes Step Problem is solved Go to step Tray problemsTroubleshooting 208 Step Problem is solved. Go to step USB/parallel interface card does not operate correctly Internal Solutions Port does not operate correctlyTroubleshooting 209 Paper frequently jams Paper feed problemsTroubleshooting 210 Troubleshooting 211 Solving print problemsPrinting problems Paper jam message remains after jam is cleared Print jobs do not print Error message about reading the flash drive appearsTroubleshooting 212 Troubleshooting 213 For Windows users Troubleshooting 214Confidential and other held jobs do not print For Macintosh users Print job takes longer than expected Troubleshooting 215Settings General Settings Print Recovery Page Protect Off Job prints from the wrong tray or on the wrong paper Incorrect characters print Tray linking does not work Large jobs do not collate Troubleshooting 217Settings General Settings Timeouts Print Timeout Unexpected page breaks occur Characters have jagged or uneven edges Print quality problemsTroubleshooting 218 Clipped pages or images Action Yes Step Go to step Problem is solved Shadow images appear on prints Troubleshooting 220 Gray background on prints Troubleshooting 221 Incorrect margins on prints Troubleshooting 222 Paper curl Troubleshooting 223 Print irregularities Print is too dark Troubleshooting 224Repeating defects appear on prints Troubleshooting 225 Troubleshooting 226 Print is too light Troubleshooting 227 Printer is printing blank pages Troubleshooting 228 Skewed print Transparency print quality is poor Troubleshooting 229Printer is printing solid black pages Troubleshooting 230 Streaked horizontal lines appear on prints Troubleshooting 231 Streaked vertical lines appear on prints Troubleshooting 232 Horizontal voids appear on prints Troubleshooting 233 Vertical voids appear on prints Toner fog or background shading appears on prints Troubleshooting 234Toner specks appear on prints Toner rubs off Troubleshooting 235 Uneven print density Troubleshooting 236 Solving home screen applications problemsAn application error has occurred Click Settings Apps Apps Management System tab Log Troubleshooting 237 Tech Library Troubleshooting 238Contacting customer support Mail 239 Product informationEdition notice May Trademarks 240 241 Modular component noticeLicensing notices Taiwan waste dry cell batteries recycle logo notice Noise emission levelsProduct disposal 242 Laser notice Temperature informationStatic sensitivity notice 243 Laser advisory label Power consumptionMode Description Power consumption Watts 244 Sleep Mode 245 Avis de conformité aux normes de l’industrie du Canada Regulatory notices for wireless productsIndustry Canada compliance statement European Community EC directives conformity Industry Canada Canada 247 248 ΤΗΣ Οδηγιασ 1999/5/ΕΚ 249 Português Limited warranty 250 Extent of limited warranty 251 Patent acknowledgment 252 Numerics Symbols250‑sheet tray installing 26 550‑sheet tray installing Index 253Page Page Page Page Page