Troubleshooting

212

Error message about reading the flash drive appears

 

Action

Yes

No

 

 

 

 

 

Step 1

Go to step 2.

Insert the flash drive

 

Check if the flash drive is inserted into the front USB slot.

 

into the front USB slot.

 

Note: The flash drive will not work if it is inserted into the rear USB slot.

 

 

 

Is the flash drive inserted into the front USB slot?

 

 

 

 

 

 

 

Step 2

Wait until the printer is

Go to step 3.

 

Check if the printer is busy.

ready, then view the

 

 

Note: A green blinking light indicates that the printer is busy.

held jobs list, and then

 

 

print the documents.

 

 

 

 

 

Is there an error message on the display?

 

 

 

 

 

 

 

Step 3

Clear the message.

Go to step 4.

 

Check for an error message on the display.

 

 

 

Note: A blinking red light indicates a printer error. Since the printer

 

 

 

requires attention, the printer ignores the flash drive.

 

 

 

Does the printer require attention?

 

 

 

 

 

 

 

Step 4

Go to step 5.

Use a supported flash

 

Check if the flash drive is supported.

 

drive.

 

For more information regarding tested and approved USB flash

 

 

 

memory devices, see “Supported flash drives and file types” on

 

 

 

page 94.

 

 

 

Is the flash drive supported?

 

 

 

 

 

 

 

Step 5

Contact your system

Contact customer

 

Check if the USB slot is disabled by the system support person.

support person.

support.

 

Is the USB slot disabled?

 

 

 

 

 

 

Print jobs do not print

Action

Yes

No

 

 

 

Step 1

The problem is solved.

Go to step 2.

aFrom the document you are trying to print, open the Print dialog and check if you have selected the correct printer.

Note: If the printer is not the default printer, then you must select the printer for each document that you want to print.

bResend the print job.

Do the jobs print?

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Lexmark MS610, 35ST301 Error message about reading the flash drive appears, Print jobs do not print, Troubleshooting 212