Lexmark 35ST300, MS610 Solving print problems, Printing problems, Jammed pages are not reprinted

Troubleshooting 211

Paper jam message remains after jam is cleared

Action		Yes	No
a Do either of the following:		Contact customer	The problem is solved.
• For touch‑screen printer models, touch		support.
	or Done.

•For non‑touch‑screen printer models, select Next > > Clear

the jam, press OK >	.
b Follow the instructions on the printer display.
Does the paper jam message remain?

Jammed pages are not reprinted

Action	Yes	No
a Turn on jam recovery.	The problem is solved.	Contact customer
1 From the printer control panel, navigate to:		support.
Settings > General Settings > Print Recovery > Jam Recovery

2Select On or Auto.

3Depending on your printer model, press or touch Submit.

bResend the pages that did not print.

Were the jammed pages reprinted?

Solving print problems

Printing problems

Multiple‑language PDF files do not print

Action	Yes	No
Step 1	The problem is solved.	Go to step 2.

aCheck if the print options for the PDF output are set to embed all fonts.

bGenerate a new PDF file, and then resend the print job.

Do the files print?
Step 2	The problem is solved. Contact customer
a Open the document you want to print in Adobe Acrobat.	support.

bClick File > Print > Advanced > Print As Image > OK > OK .

Do the files print?